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March 2024 by Jonathan Merzlak
This location is racist and would not fulfill their reservation to us. I called customer service who said that my end is 100% correct and that this Avis location messed up. Customer service then transferred us to a new location and has opened a formal complaint against the Citadel mall location.
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March 2024 by david parisi
Rental experience overall was solid, but counter agents go out of their way to avoid being helpful. Don't engage, won't answer questions, don't give all the info on rental, etc. Every question I had was answered "you'll have to call and check on that".
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March 2024 by atate
I reserved a truck online for a location near my residence downtown. An hour before I was to pick it up, the location called to say that didn't have any vehicles and referred me to the Citadel Mall location. The truck I picked up from that location had a flat tire, busted windshield, no washer fluid, oil service light, and reeked of cigarette smoke which I am allergic. The truck was in such awful shape I had to trade it in and the only location open at this point was the airport, which I had been trying to avoid. I returned that vehicle 30 mins before it was scheduled to be returned. I received a phone call two hours later accusing me of having a dog in the vehicle because "there was dog hair and paw prints on the seat." There was no person or animal in the vehicle other than myself. When I informed the Avis woman of this, she hung up on me. Then I looked at my receipt, and I was charged for an additional hour so I had to spend another 30 mins with customer service to get that charge removed. I will never rent from Avis or Budget again.
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March 2024 by cynthia tucker
Everything was nice and easy. Thanks to Avis and the customer service was great ‼️
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February 2024 by Shanice Page
The employees are super nice, especially Michelle! Quick and they make the process easy and painless. Definitely my favorite choice for a rental!
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February 2024 by alayah jenkins
Sweet and pleasant employees! The customer service I experienced here was top tier. Smooth, quick, and a painless process. I will definetly be coming back again, whenever in need of a rental.Smooth ride, VERY clean 100% recommend!
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February 2024 by Aaron Blue
The employees are super nice! Quick and easy and painless. Definitely my favorite choice for a rental!
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February 2024 by Stefan Sprincean
I want to share my rental experience with Avis. They are my favorite rental company in Charleston area. Always satisfied my needs!Excellent customer service! They were able to extend my rental agreement with no problem over the phone!The SUV was a pleasure to drive! Very clean and comfortable for a long distance trip!100% recommend to anyone who is looking to rent a car from Avis!
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December 2023 by 이경호[PUSMH - LEE KYUNG HO]
Speedy work processing and customer friendly response
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October 2023 by Nikki Thompson
got a rental car on September 16 for a week was suppose to return it on September 23 I called that day to extend the rental til September 30 she gave me the price and told me she was taking it out my account ok so the rental was suppose to be returned on October 7 I called again to have it extended she gave me the price told me she was taking it out my account ok October 14 I went to the office to return the vehicle she told me she had extended it till the 16th six that was the day I had to come in to renew the contract if I wanted to keep the rental she told me it was 9.12 till the 16th ok cool the money came out my account when I wanted to renew she told me I had to pay another deposit even though I had already paid a deposit so I told her I was just gonna return the vehicle so Monday the 16th I returned the vehicle today I see I have been charged 1011.93 with no explanation on why I was charged that amount when I have been calling each week and was also told the amount and the money was coming out my account this has been the worst experience I have ever had with a rental car place and the people at your sam Rittenberg location needs to be replace they are unprofessional and don’t answer the phone the lines are always long u always have to wait atleast 20-30 minutes before you get seen. I would like an explanation of my charges and why my account was charged 1011.93$
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July 2023 by Terry Smoak
After ordering a car three weeks in advance, we got to Avis on day of check-in and found they had no car for us. Finally they found a smaller car they rented us, which was in terrible shape.....torn bumper, dents, not clean. Will not use them again
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June 2023 by Jamie Watson
Check-in was quick and easy. Very pleasant and welcoming employees.I was checked in by Nique who did an awesome job.
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May 2023 by Dave B.
Budget Rental Location at Citadel Mall in Charleston SC charged me for an extra day!I rented a van on April 14 and returned the van two days later per the contract. The line for service was out the door when returning so the agent asked for rental returns so I gave her the keys and contract. Next thing I know they didn't record the return until the next day and charged me for nearly $200. I have attempted to have this changed but to no avail. Use another rental company as this is a very dishonest practice. At the very least have a photo or written proof of time and day of return.
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May 2023 by Daryl Polk
Over the past 3 years, Gary and his team have provided great service and care for all my rental needs! They were very responsive to any questions/requests and extremely accommodating when I needed last minute cars. Everyone working the front desk has been very attentive and efficient to get me in and out, wasting no time during my pick-ups/drop-offs. Unlike the airport, there are never any lines and cars are readily available. The citadel Avis branch will always be my rental location of choice when in Charleston!
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May 2023 by Nader Bir
Because I was told the rate was 459.30 for the week which comes out to $65.62 per day after taxes. They gave me an upgrade because the vehicle I chose was not there. Which was fine, but when I brought the vehicle back four days early, was charged at the high rate of $91.56 after taxes. When the person I got the rental from said I would be charged $75.52 after taxes. Which is about a $80 difference.