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April 2024 by Ahmed Shafik
Worst customer service, tried to go in and open a business account after driving an hr to get there, and they turned me away stating they don’t have enough people working to help. I will find a better bank to take my business too. Overall, the management is bad.
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March 2024 by Tony Brown
Cannot get to speak to a real person in order to schedule appointment for adding payable on death beneficiaries. Get passed from one computer system to another which does not understand what I need. Terrible way to run a business. Considering moving all my accounts
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February 2024 by Peggy Grant
Trying to find answers to a problem with stolen identity. Andrew was not kind, not professional and was not helpful in any way. I would like to commend Bridget Mazzei on your professionalism and your desire to help me.
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December 2023 by Kim Cook
The drive-thru at this location is closed more than doubling the time to make a deposit. Once inside, there is a line at the only opened window even though other employees are standing around doing nothing. If I wanted to use a bank that didn’t have drive-thrus, I would have went with Chase. The additional time it takes to do something as simple as a straightforward deposit is beyond ridiculous. Time to shop around for a new bank.
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November 2022 by Cc Friedheim
Why is this Bank of America never open? I am a retail business and it’s never convenient to get change from any Bank of America. You cannot get change at the atms. Please suggest Boa on how to do this with your new abbreviated hours. Hire people - pay them well that is what I have to do for my business. Your parking lot is a hell zone and it’s dangerous to pull in and out of there. Once again not open.
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August 2022 by Lucas Harrell
Never open! Parking lot is the worst! Get it together I do not have time to battle traffic and go downtown or Mt Pleasant. Thanks for closing all the branches close to James Island. Whatever happened to banking hours?
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May 2022 by Айгуль Саргаскаева
We’d like give thanks to Matthew for his professionalism, he was very nice with us and make everything great for us!! Thank you BofA for professional persons like Matthew who works with us!!! We very appreciate his help and job!!
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February 2022 by Adrianna Polasky
I truly do not understand all of the negative reviews. I worked with Zach this morning on opening up a bank account with an international employee that I was supporting. He, and all staff along the way, were kind, patient, and answered every question we had. It did get fairly busy during late morning, but everyone was very attentive and willing to help however they could! Will definitely be coming back again in the future!
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January 2022 by Rob Lehnert
" Please use our Mobile App or our website to check the hours and services available in your area." should say " Please use your Magic 8 Ball or ouija board to guess the hours and services available in your area"Responding to your reply: I have no problem with changed hours and closings - it's COVID! I have a problem when your web stated hours are 9-4, and 9-4 is posted on your locked front door when I arrive at 2PM, along with the other six plus frustrated customers arriving and departing after trying the locked doors!
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January 2022 by Kim McAleer
Can not get anyone on the phone to find out how I can do a wire transfer makes we want to close account and go to a bank that has customer service!
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December 2021 by Bill Wiggins
Stopped in yesterday for a couple of business transactions. The staff was extremely friendly and helpful. I don’t go into the bank often. I was pleasantly surprised.
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May 2021 by Taylor Haston
I have been trying to call this location for almost an hour and have gotten no answer. Your customer service is lacking.
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March 2021 by Mel Mitchell
If zero were an option I would rate it zero. What bank refuses a deposit??? Branch manager is terrible
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February 2021 by Julie J.
Even before Covid lines were long at drive through and inside. Very limited staff. With two bank locations closed more resources should be available to make this faster, but no there are not.
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February 2021 by Molly Trotter
Went to deposit an important check in the middle of a pandemic. Not a large amount, just needed it in the account. I was told because it was from an LLC they couldn’t deposit, no explanation, and quite frankly the teller did not care at all. I’ve deposited a check from the same person every month for the past two years. ITS FROM MY EMPLOYER. I’m moving banks immediately.
