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October 2023 by Jay T.
Decent banking center, just a smaller branch. Typically just one (sometimes two) teller working when I've visited. Some online scheduling options haven't worked for this branch for some reason. Usually not busy so it's easy to get in and out. I did have an issue here once with the staff reading over a document that I was getting notarized; the contents of the legal document were none of their business.
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July 2020 by R D.
I love this location. Sure they are always busy and sometimes I have to wait a few minutes but the entire staff has always been friendly and helpful. Thank you BOA
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January 2019 by Rachel T.
I'm dropping my rating because it really sucks to only have one bank teller that has to work both the inside line AND the drive through line. There were 3 employees out actively and visibly working, one in a glass office with a customer complaining, one helping in the lobby, and the teller helping both the inside line and drive through. I have a feeling that people with money commonly have jobs to earn that money but yet this branch closes at 4pm so everyone and their mother rush to get here after work but before they close, which would explain the long wait in line. Despite the wait, there was one employee that came out of a back room only long enough to lock the front door at exactly 4 pm, and I'm thinking she might be more beneficial helping speed people through as a teller. So why did I have to physically enter the bank even though I mostly bank online? About 2 months ago I stopped receiving paper statements- despite never manually accepting to switch to online statements. I tried calling and the customer service agent informed me my account said I was still receiving paper only and confirmed my address was correct. One of the ladies working offered to check in her system and then even suggested I open my app and let her walk me through checking the online settings and sure enough, sneaky Bank of America had switched my options without my permission to online only and she helped me select the option I was comfortable with. The two employees I interacted with were both helpful and pleasant, but the amount of time waiting is unacceptable and bad for business.
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April 2018 by Inggy B.
There is usually 1or 2 tellers and a line, always. So understaffed and not polite.There are 3 people sitting in offices that never get up and help. It's big banking at its best. Today there is one teller for both the line of 5 people and the drive through and it's Friday afternoon!
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November 2017 by Madelyne Adams
BOA have great ATMs.