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September 2023 by Joe J
Great selection of quality hardware and fixtures. I’ve always found the staff to be friendly and helpful.
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March 2023 by Cheryl C
Beautiful showroom, but not the best customer service. I had to search for someone to help me.
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January 2023 by Madison Smith
Horrible customer service. No one answers their phones and doesn’t know how to reply to an email.
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September 2022 by Marc Van Baar
Stunning bath and shower faucets etc, definitely pricey
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June 2022 by Megan Griffith Sandefur
I have had an exceptional experience with Bill at Bird. Through the mess and delays of Covid, he has always pulled through, returned my calls, set my expectations realistically, and delivered every time. Their product selection and customer service is unmatched. I will never go elsewhere. Love Bird and love Bill!
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February 2022 by Ann Thompson
Meghan Pritchard is fantastic! Stayed on top of the order, got in early and fast reorder when installer goofed. This woman is a stand out where the guys miss the details - and it’s all about the details. Thank you MEGHAN!!
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February 2022 by Kelly Parker
Horrible customer service. Condescending salesman who obviously did not want business from our multiple properties
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April 2021 by Elizabeth Soule
The showroom has a huge variety of kitchen (and bathroom) hardware and faucets/showerheads. We picked out kitchen knobs/pulls requiring a custom finish, and Meghan watched over the order very closely. We had to change the order mid-way to adjust our numbers, and she worked with the manufacturer so we didn't lose our place in line. Finally, when the manufacturer had a breakdown on their finishing line, she went above and beyond to get us placed at the front so as to least disrupt our kitchen finishing in time for seeing our family for the first time since late 2019. We are very appreciative of all her hard work to make our kitchen come together.
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April 2021 by Barry Daniels
Employees ignored us in the store for 20 minutes then the older man with spiked up hair(yes spiked hair in 2021) tried to “reeducated” as we were “stupid” and “didn’t understand a thing about home security.” Bro we were just getting door knobs. We simply walked out, but beware.
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December 2020 by Kirk Chambers
Great selection. Found what we wanted, but had a bad experience with salesman Bill. He did not respond to questions in timely manner and some emails and calls he just flat out never responded, and this is after we purchased the items with him. Fortunately for Bill, Meagan works there and she picked up all his slack. She basically tracked the order and made sure we received it in a timely manner. Bill still hasn’t responded to made sure that we got the product in. Make sure you work with Meagan when you buy from Bird, she will take care of you and respect you the way you deserve.
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September 2020 by Holly Nadeau
Go any where but Bird Hardware in Charleston, there are so many better choices in the area with much better customer service.
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May 2020 by David Holmes
THE Absolute nicest, most diverse selection of hardware I had ever seen. And friendly, helpful staff. Cant wait to go there again.
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September 2019 by Mary Kirk Anderson
Had horrid experience. Ordered door hardware for my entire home, with 4 exterior lock sets which were requested to be keyed alike. They were not. I was offered solutions that were unsatisfactory, One of which, was to hire a locksmith and was told any locksmith could handle this but it was more complicated than that. After multiple conversations with my sales representative Ashley, I finally reached out to Sam Marano, the president at Bird Hardware for assistance wit
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September 2019 by Mary Kirk A.
Had horrid experience. Ordered door hardware for my entire home, with 4 exterior lock sets which were requested to be keyed alike. They were not. Was offered solutions that were unsatisfactory, One of which, was to hire a locksmith and was told any locksmith could handle this but it was more complicated than that. Reached out to Sam at Bird Hardware for assistance to this locksmith, and I was chastised and mocked. Then was told by Sam, their president, that he was disappointed that I ever came into their store and purchased hardware. In good faith, Cannot recommend this store to anyone.. My recommendation would be to purchase door hardware from any of the multitude of online vendors, you will have better customer service from all 1-800 numbers.... Bird Hardware stated to assist and send a Bird rep out to rectify their mistake would be a cost of an additional $500-600. Save your money and purchase online.
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November 2018 by william murphy
Nicest place in town for quality hardware and fixtures for you home. Not the cheapest of course but there not meant to be selling the quality of products that they sale
