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December 2023 by Jim Hohn
The first time I went in to look at a table saw they were very nice, but when I came back more informed and tried to inspect the saw I got yelled at for "taking it apart". (I was trying to get the fence to work and find the missing miter gauge and wrenches for the blade). I wouldn't buy the saw for what they were asking with all the parts I would have to buy to make it operable, but after that treatment I wouldn't buy anything there at all.
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October 2023 by Daniel Brown
Came in to buy a pistol and they wouldn’t sell it to me because I’m a dual citizen. I’ve been living here my entire life and that has never prevented me from doing anything. How ridiculous.
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October 2023 by Quincy Summersett
The Guy who was the manager before was really nice and professional. The Lady now is very rude. Totally unprofessional. She needs to be replaced asap. Give them a call to ask a question, she will fast talk you and hang up before you can say Thank you ?
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September 2023 by Magic 1911
Used to be a big cash American fan all the way back from James island store BUT.They tried to charge more than double the price of a 44.6 gram 10k figaro gold chain, money man over this place AT LEAST money man worked with me, this place wouldn’t.
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August 2023 by Gyonnie Washington
An amazing group of people work here!! They always have great deals and are always willing to help out. If you need anything head their way! :)
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August 2023 by Nacirema Laster
Literally the best customer service and management staff ever!!!!
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July 2023 by Pauline Betz
Melanie is disgustingly rude. Without testing nor weighing any of the gold I brought in she hands it back and says i don't want to insult you on the price. First of all melanie you are merely a puppet you don't BUY... The buisness you work for does! Hence they want you to offer not just turn away. I've had another encounter with her before except it was to another customer and she said a very foul racist comment about that gentleman and I was in shock and just stuck to the staff that were about assisting and that were definitely more knowledgable than her. She tested one of my rings and scratched the band extremely bad on the outside not the edge! She then handed it back and said she couldnt take it because it passes all purities. I said if it passes all karats then it must be a high karat she turned down that sale so I took it as well as a diamond ring and two Princess Thai rings that were 10k antique gold to leeds cash American pawn and they bout them all the same day melanie. You need to learn how to block test again because it tested 14k for leeds store as well as me when I acid tested it. They bought all of what she turned away and all of which she didn't even bother to weigh or acid test except one ring that passed. She was embarrassing loud purposely trying to humiliate me and claim rings get stamped fake all the time. I then stated that's why testing helps you determine so do your job more and run the mouth less. I will be pursuing further action on how she treated me as well as for the time she made a racial slur to the older gentleman.
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February 2021 by Skylar C.
Went in there to purchase a gun and got eyeballed the whole time by the old lady with short grey hair I think she's the manager customer service they were rude for no reason would not recommend buying a gun from here anyways because when I went to inspect it they were all scratched and dirty so long story short staff is rude and unhelpful
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December 2020 by Daryl Richardson
HORRIBLE HORRIBLE customer service. I walked in (without being greeted) looking to purchase a firearm so I stood over by the firearm counter. Meanwhile the manager or at least I assume she was the authoritative figure, was speaking with one of her friends who did not even work there. After 5 minutes I was still ignored... mind you we were only 10 ft away and I'm a 242 lb black man wearing all black so I'm not hard to spot. After patiently waiting for 5 more minutes I decided it would be in my best interest to take my business elsewhere. Upon leaving she had the audacity to tell me to 'have a nice day'. Feeling insulted, I turned around and advised her that her customer service was sub par and she insisted that it wasn't. I explained to her why I felt that way and with no remorse whatsoever she dismissed my claims. If you have even a shred of dignity for yourself please don't waste your time or your money at this establishment... If there was a way I could give it zero stars I would.
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October 2020 by Bob M.
Just was checking the Inventory on hand, didnt interact with staff was looking to see if this was going to be my new second hand shop. It has a good variety bit high in price but for me thats a sign of counter offer and haggling
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September 2020 by Daniel Dew
Literally the best customer service in Charleston! Melissa and Gina are awesome to deal with and very fair on everything!
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August 2020 by J P
Never gave me an opportunity with anything I ever had to sell multiple times, but other pawn shops bought what I had. Never even got in the door to ask for PS4 games not the system she cut me off saying no we don't have any ps4s so I left. Take the receipt for something new. She still says no. Why is she there 24/7. Might as well just be a regular store to only go buy things from them because the answer always gonna be no unless it's a black thing and she don't like us
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April 2020 by Jake
They won't let you in don't bother rude and unprofessional!
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December 2019 by Google User
Very rude staff
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October 2019 by Jermaine Smith
DO NOT DO BUSINESS HERE... THEY WILL SCAM YOU.
