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November 2023 by Joan M.
Service Department today for first service of my new Subaru. Drive through is easy fast & efficient. My service guy was Drew. Outstanding customer service provided by him. He went above & beyond my expectations. That's why I am loyal to Crews Subaru. People tell me all the time not to go to a dealership for my services but Crews Subaru are the exception to that general notion. I feel very safe in my car after my recommended services. I will continue to come here.
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September 2023 by Tyler Sgro
An overall amazing dealership and I enjoy doing business with them. My company purchases all its vehicles here and every experience is A++. Be sure to visit Rhett if you need to purchase a car. Service department is super helpful and efficient as well!
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September 2023 by Jay T.
Had a pretty good experience buying a car from Crews Subaru. Salesman Chuck seemed honest and genuine, had good knowledge of the car we were interested in, and didn't pressure us to buy. I really appreciate that they don't add mandatory / useless dealer add-ons (e.g. tire nitrogen, door edge guards, rubber mats, paint protection?) to the car to pad the dealership's profit (like many others are these days; I'm talking to you Crews Chevy and your $1,200 mandatory add-on, or Hendrick Chevy with yours). The process took longer than expected due to another purchase tying up the finance department, but once we were at that point it was pretty simple and quick. No complicated documents filled with odd dollar amounts to confuse the final purchase price; the process was mostly digital. Just a little unexpected pressure to buy an extended warranty to cover expensive items like Subaru eyesight cameras or infotainment units. They offer a free follow-up visit about two weeks later to answer any questions you may have after driving your Subaru a while, giving customers a $25 gas card at this follow-up. They also offer the first oil change for free at their service department. So far we're pleased with our new Subaru and the experience at Crews Subaru (maybe take notes Crews Chevy).
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August 2023 by Rachel Briggs
I have been a frequent flyer of this dealership for all my maintenance needs for my own forester since 2020 (Justin in that department is their star employee), but my husband just bought a used forester from them today as well. The whole team is fantastic. But I'd like to mention a few that made our experience more than stellar. Kevin, the sales manager, is truly so good at what he does, and is supremely knowledgeable. He has never once forgotten my name and how I like to be treated. Robert and Chuck dealt with us buying this most recent car, and we couldn't have been happier with their approach. A bazillion stars to the Crews Subaru team. We are loyal customers for life!
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August 2023 by Rick Johnson
I just had my new Subaru serviced for the first time at Crews Subaru. What a Pleasant Experience! I was on and out in less than 45 minutes. Everyone was Very Nice! I can’t imagine having a better experience anywhere! Also, they washed my car!
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August 2023 by Paige Martin
I recently drove several hours to this dealership because my local Subaru dealership could not be bothered to help us or even return a call. Jason and the entire service staff at Crews went above and beyond!! I can not recommend them enough!! Everyone we came in contact with was friendly and very knowledgeable! Do not hesitate to go to Crews Subaru for all of your service needs!
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August 2023 by Wendy D.
Tony gave the best customer service, took care of my Crosstrek, with a smile,I feel confident he had my best interest in mind, and guided me thru the process. I love Crews and will stick with them!!!! Gwendolyn
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July 2023 by Kevin Tovornik
Without a doubt the finest dealership I've ever done business with. From the service writer to the service tech. Wife and I had some bad luck on I-95 and had been towed there for repairs.Will definitely drive back from Conway S.C when it's time for a new vehicle and or maybe service if it's time for a short getaway. Extremely pleased!!!!
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July 2023 by Edmund Most
Purchased my 2013 outback new from this franchise and have continued with their service center since then. The service experience has been absolutely wonderful the last decade! The staff is always professional, courteous and accommodating. They always greet me by my name, always explain everything to me in detail and always exceed the a high customer service mark in my book. I cant speak any more highly of dealership in the area and they have earned my trust, confidence and loyalty. Thank you Crews Subaru!
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June 2023 by Kim Miorin
All About the money. Over 6 months to get part ( out of stock) but had no problem collecting deductible from me. We had to nag, go to the dealer shop every week! Spent more than deductible on gas going down to shop. A break on the price would have been appreciated. Would have to consider another car from Subaru??
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June 2023 by Diane
I have been having my 2015 Legacy Subaru serviced by Crews for the past 4 years. The environment is clean and the waiting area is spacious. The Crews staff members are friendly and keep me informed about what is being done to my car and how long it will take for the work to be done. I feel that their pricing is competitive. This year I needed tires and after pricing the tires that I needed, Crews had the best price for the tires and alignment. My only wish is that they had a Subaru dealership in West Ashley!
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June 2023 by John Cronk
We purchased Subaru's extended warranty on our 2020 Ascent (bought new in 2020) for piece of mind for an extra $3,300. The warranty extended the bumper to bumper coverage to 80K miles. I brought the vehicle to the dealership in North Charleston on several occasions beginning at 60K miles complaining of transmission slipping. It is now at 78K miles. A master engineering field technician (with data) that the transmission is slipping. We've been driving a loaner vehicle now for nearly 3 weeks and to date no approval for a repair despite data proving transmission is slipping. We leave tomorrow for a Summer family vacation. Something we let the service department know for 3 weeks now. We purchased Subaru's biggest SUV for times like this all of our family travel on vacation. We have brought the vehicle to Subaru multiple times explaining the same thing the transmission is slipping. The fact is there is no piece of mind. There is no approval for a repair. Even IF Subaru does approve it takes 3 weeks for an approval? We leave tomorrow and don't have approval to take the loaner out of state. The loaner does not even seat 8 like we need. Subaru does not stand behind their warranty and they are not family friendly. Someone in corporate needs to hear that from a customer perspective. We have been cordial and trying to be understanding through this whole process. Enough is enough. Our next step is writing customer support and leaving a google review. When anyone asks how we like our vehicle we'll be sure to express to others how Subaru treats families and takes your money on warranties.
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June 2023 by Natalie Ritz
I usually hate going to get my car serviced, but Crews Subaru was the most amazing experience. Not only did they pay for a Lyft so I could get back to work, they also arranged for one to pick me back up when my car was ready! Sierra was so kind to me and made the whole experience easy and quick! I don’t think I’ll ever take my car somewhere else!
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May 2023 by Matt Helm
We had an excellent experience with the service department for a 90k service on our Outback at Crews Subaru. Our service advisor Alicia was attentive, knowledgeable, and thorough. She and our technician made the effort to investigate a noise I complained about and explain that it was a result of normal functioning. (Another Subaru service center elsewhere ignored us when we made the same complaint.) Our car is running noticeably better than it was before the service. Based on this one experience we definitely recommend Crews Subaru service and won't hesitate to repeat.
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April 2023 by Graham R.
Best car dealership experience I've ever had. No BS, quick, and no demeaning salesperson. Fair deal and an amazing car I'll have til I get my next Subaru. Would recommend to anyone and I will be a customer for life. I shopped at every other dealership in the area... no one was as down to earth and honest as Crews. In fact after Crews, I realized how slimy the others were being.
