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March 2024 by Trena Smith
We had a great experience with extra space storage. Amy was very helpful.
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March 2024 by Jamie Holcombe
Curtis has been very helpful in getting me set up with a storage unit. Everywhere I looked around the property including my unit looks very clean and tidy.
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November 2023 by Ginger Griffin
staff very kind, knowledgeable & efficient; easy access to unit & environment safe & clean
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October 2023 by Sandra King
Lindsey was amazing! Polite, friendly, helpful & professional. Smooth transaction. Thanks Lindsey!
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September 2023 by Erika Valentin
Absolutely easy to get the unit you need and timely. Great customer service and high quality units for a great price. If you don't utilize Extra Space Storage for what you need... how are you living?
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September 2023 by andrew sorrentino
Great customer service, professional staff, and the facility is clean. Shaun was quick to get my rental needs met and it was quick and easy.
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August 2023 by GamerSavvy
I wouldn’t encourage or discourage anyone from renting a unit here. Although my personal experience with this Extra Space location was unpleasant, it seems like a nice facility & I like to think my bad experience was limited to myself & the other units in the section of the facility I leased a storage unit in.-I leased a climate-controlled unit in 2017 & moved out of state in 2018-I was unable to visit my unit while out-of-state-I paid $9k total for the lease-Early May 2023 I received a call from Extra Space. The person told me they’re the new mgr & they requested access to my unit "the ceiling material is deteriorating & we need access to your unit so the contractor can cover your belongings while they work"-The mgr said they needed an answer within 24-48hrs. I agreed & let them cut the lock.-I heard nothing after that, which wasn’t cause for concern, because I didn’t expect to hear anything further-I moved back late June-Upon arrival & opening the storage unit door, I was greeted with pest infestation remnants all over my belongings. Lots of rodent fecal matter, disgusting brown dried liquid stains coated most of my things, & what appeared to be old/dried roach egg sacks attached to the side of some of my things-Also, my storage unit contents were haphazardly tossed back into my unit by the contractor which ruined a microwave, TV, lamp, and other items-I quickly realized I’d have to return with PPE to safely vacate my unit (gloves+respirator)-I met with the mgr and I explained the situation I found myself in. I mentioned that I don’t think the mgr needed to replace the ceiling material because it was deteriorating, I said I think they needed to remove the ceiling material so the infestation could be fully eradicated. The mgr confirmed that was the actual reason, yes-The infestation was never mentioned to me at any point-Allegedly another unit was found to be harboring food items that led to the infestation-The facility was clean when I moved in. & this Extra Space location has high ratings. So, I don’t think it’s a bad facility. Like I mentioned, I like to think my situation was an exception & bad luck.-The new mgr allowed me to leave any/all items in my unit that were ruined or that I planned on disposing of, as a form of compensation for my trouble & losses. This saved me several hundred dollars considering I had a mattress & a couple small pieces of furniture to recycle.-Comping the item removals didn’t, of course, make up for the $9k I spent on leasing the unit over the years, only to return to find my belongings in such a disgusting state.-The storage unit lease that’s signed upon leasing a unit basically says Extra Space is in no way shape or form liable for any losses, including death on-premise. It states that even if the damage/s are a direct result of negligence by an Extra Space employee, they still aren’t liable-Lastly, the new mgr seems to be a good person trying to do the right thing within the limitations of their role at Extra Space.-The potentially troubling thing is: while cleaning out my unit I noticed all the AC air ducts had what appeared to be mildew actively growing on them-I mentioned this to the mgr & they asked me “are you a mold expert?”-Obviously I’m not but I do know what mildew looks like-The mgr stated they would need to have a pro inspect the vents. That conversation was on a Friday.-The following week is when I returned to vacate my unit. While doing so I quickly checked the vents. I was curious if the mgr had someone inspect & clean them-The vents had a fresh thick coat of white paint on them-It was very clear they had been painted instead of inspected & the mildew resolved-The evidence of being painted & not cleaned (or whatever the appropriate mitigation actions would be) was that the mildew could still be seen on the backside of the vent slots (they didn’t remove the vents & paint the backsides to fully hide the mildew issue)All-in-all, my experience was very poor; I won’t rent from Extra Space again
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August 2023 by Cheryl Carmody Murphy
The customer service is 100%! The representatives are friendly, knowledgeable, and easy to talk to. They are eager to help. The units are clean and the areas surrounding the units are clean which is very important. It’s also in a safe neighborhood.
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June 2023 by Kimberly Harvey
Shaun is awesome to work with and super helpful! This is my 2nd unit at this property and I have nothing but good things to say.
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June 2023 by Dana Van Houten
A great storage unit at a great price! When I had an issue about something, Shaun helped me figure it out and was very friendly. Down to earth employees!
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June 2023 by Natalie Hann
The facility was clean, well maintained and the staff there is amazing. They explained all our options and we left feeling like we were able to make the best choice for our needs. Moving is never fun but they made the process a whole lot easier.
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May 2023 by Julian Amaris
Stephanie does her best to accommodate everyone she can. I appreciated her services and can tell by the details she incorporated that she thoroughly enjoys doing a good job. I felt happy togas her for anything and knew it wasn’t a bother. She seemed very informed on all there was to know and when she couldn’t help me with one small thing because of something I did, she knew exactly who to call to set things right.
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May 2023 by Courtney Burgess
Checked in with Shaun today after having some issues. He was able to help me out. The place seems to be running very smoothly under his leadership. I have seen much improvements on the cleanliness and security. He is defiantly a great asset to the facility!
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May 2023 by Jamie M.
I used this facility after a cross-country move to store some of my belongings for about a year and a half. The staff is amazing - they are helpful, responsive and kind. I would recommend this facility to others in the area that need a temporary storage solution.I only gave it 4 stars because of the rate increases. I would not recommend it for long term storage. The rates increase multiple times within a year and a half and I ended up paying more than one of their smaller units was listed for, and more than other facilities in the area. If it weren't for the rate increases I would still have a storage unit there.
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April 2023 by Michelle Wine
Stephanie was a pleasure to work with today in helping me to secure this storage unit last minute! She was very kind and understanding as I am going through an urgent situation of having to relocate some of my very important personal items. She was very educated and knowledgeable when it came down to any questions or concerns I had and was quick to answer and come up with a solution. I appreciate and admire her commitment to providing the best customer service experience I have had above all storage rental facilities in the Charleston area. I will highly recommend using Extra Space storage to any and all of my family and friends for their storage needs!??? ?Thank you Stephanie for your help in getting me set up to secure a storage unit today!♥️?
