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November 2023 by Christine
Very poor customer service. Several customers waiting around to be helped. When an employee did show their face they would just look at you and keep walking. I was about to hire my son for you because obviously good help is hard to find. They have a great selection of shoes and styles that other stores don’t have. It is the only reason we stuck around. Next time I’ll just order from some place else. Customer service is key to staying in business!! Get it together JD’s
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September 2023 by Cynthia V Barrios
Poor customer service, nobody will help you there and if you ask for something they are rude.
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April 2023 by Travis Postell
Beware. If you purchase anything from this location in Northwoods Mall and it is damaged they will not make it right. They will send you to Nike with excuses. I purchased two pairs of shoes two days ago. My son wore his to dinner ONCE and both toes came unraveled. Mind you these shoes were on the Sale section (still $80) but my guess would be they know about this. I took them back asked for the same shoe and same size and they gave me a bunch of excuses how they are 3rd party and don't except returns for damaged items. I shop here often. The manager didn't even come speak to me , she made the sales associate do it. Knowing the policy now I will be shopping at other stores more often than with this company. BEWARE IF BUYING FROM THIS COMPANY. JUST GO STRAIGHT TO NIKE AND MAKE IT EASY FOR YOURSELF.
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April 2023 by Shidoshima
Few are the stores that have Yezzys and they have it! :)
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July 2022 by Savage Tee
Never opens in time. It’s 12:30 and the kids are just in there bsing around. And rude as hell. Had to come back because they left the tag lock on.
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May 2022 by Francis Marion
Nice selection of mens shoes. I was surprised to find some forces I've been wanting there and some nice Air Jordan's. Only put a 4 star because it took customer service a while to get to me, but I understand that they were having their own conversation. But once I went to ask them about what I was interested in they were really friendly and easy to get along with.
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April 2022 by Karen Austin
You walk into the store and do not get spoken to. No one asks you if you need any help with anything. Ketchup packet busted on the floor and no one attempted to clean it up. One employee stayed on the phone with her Jean down.
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April 2022 by Julie Howard
Love the manager very professional, I bought two pairs of adidas and had to exchange them for a larger size then realized it was just the shoe so I took them back again and she refunded me no issues . Fun environment. Very friendly. !
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April 2022 by ThrowdownSound843
2 out of 4 of my new shirts has holes in them ... And they were all wrinkled when purchased and cashier just threw them in the bag ... I want my new clothes to look new I will be returning all of this
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December 2021 by Anika Nelson
Ariel was extremely helpful throughout our whole buying process. Definitely will return to this store because of her!!
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December 2021 by James Peniston
Greeted with smile & hello once entered. Nice array of shoes & apparel. Super friendly staff on site.. immaculate & Covid safe
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August 2021 by Bryce Carter
They have the best costumer service in the mall. They are all very polite every time I go in there. I’m always greeted with a smile and hello from Taylor. I would definitely recommend going there.
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June 2021 by Gloria Garcia
Want to give an Extra thank you to Taylor for helping us out today! He did an amazing job with everything and anything that we needed......... Thank you so much Taylor he loves his shoes!!!!!!! He gets 10 stars!!!!! This was at Northwoods mall
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March 2021 by Milagros Hernandez
Customer service lacking asked for help and 3 workers looked at me like i didn't speak English. Not a very good selection of sneakers for young men either. Wont be going there again!
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February 2021 by Julie Williams
New store.
