First Citizens Bank in Charleston focuses on building relationships with customers and doing business the right way. Reviews highlight that the staff at this branch are knowledgeable, professional, and personable. Customers describe them as very nice, efficient, and easy to work with, offering a refreshing change from impersonal service. Associates are noted for going above and beyond, providing excellent knowledge and proactive help, such as alerting customers to potential account issues to prevent headaches and fees. While some experiences with call centers can be frustrating, the in-person service at this location consistently earns praise. The branch is commended for treating customers with appreciation and maintaining high service standards even during challenging hiring periods. Overall, customers report positive and helpful interactions that renew their faith in the institution.
Mr. Sperry and the team are great here. Thank you again!
October 2021
On point and courteous every single time. My employer switched their business accounts to here and I have interactions with this location weekly. Thank you
February 2021
I definitely did not receive 11 dollars to write this review. 2nd nicest people in the world.
