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February 2024 by Brittany Fleming
Thank you SO much to Sarah for making my birthday so special at Freebird! I travelled all the way from North Carolina to be able to shop my favorite brand in person. Sarah was so kind and certainly my hype woman! I got to enjoy a glass of wine while I shopped, too, which was amazing. I came away fully armed with 4 full bags of new shoes!
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February 2024 by Brandon Britt Smith
Took the wife to get some new boots!We were beyond impressed with the quality of the boots and the assistance we received from them. Now, a year and 4 pairs later, I think it's safe to leave a well deserved 5 star rating for these fine folks. Thanks for the great customer service and selling suck quality boots!
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January 2024 by Deven Kale, Realtor
Customer service is 10/10. I am always pleased with their store. High quality boots!!
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January 2024 by Brent Marlowe
Visited this location for the first time this month and it was A class service.While all of the staff was warm welcoming and more than helpful I also had the pleasure of talking with Mike the owner/CEO for Freebird organization.Mike was easy to speak with, lived the mission and quality values of the company and showed supporting staff was a top priority!Thank you Mike and Charleston team
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December 2023 by Michael Thomas
Love the boots. Wife and I went in to purchase a couple of pairs and we couldn’t even get a hello from either associate. We’ll just have to order online or shop when we go out of town.
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November 2023 by Tsuning “Satchiko”
It was my first time visiting the store. The employee was very friendly and helpful, she bring every boots that I ask to try on and help me with the leather laces to make the boots look nice. I love the design of the boots and now I can't stop looking at their site, since Raleigh, NC doesn't have a store and Charleston was the closest one. They even order me a new pair boots because I didn't want the floor model. It arrived about a week later, and I am in-love with my new boots.
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October 2023 by Jessica Borgic
Omg the ladies where so amazing and sweet and just darling ❤️?❤️ they know there store so well and fashion the store is so inviting and friendly
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October 2023 by Kristina Rita
Great shoes and great customer service. Came in today and got a pair of boots shipped to my house, and a fun new bag :) will definitely be back!
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July 2023 by Doug Weiss
Rachel was extremely helpful and patient with assisting my son in boot selection. Great shopping experience, could have another Freebird for life.
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June 2023 by Lisa Ryan
I went in to look at a pair of boots. The blonde woman in there just gave me a sideways glare , like a didn’t belong there. I left . She definitely could benefit from some customer service skills.
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June 2023 by Andrea Urbanovsky
Awesome first FB store experience! Thank you for making it a fabulous experience!!!
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June 2023 by Andrew J.
Friendly helpful staff. Friend tried on some boots in store but they didn't have her size. Went up front and got them ordered and shipped to her at no extra charge. Got to her house a week later and exactly as promised.
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April 2023 by Sabrina A Necelis
I wanted boots that the Charleston store did not have in stock in my size. "New" boots were shipped to my house from the Nashville store, however, it was blatantly obvious they were the floor models. I brought the boots back and asked for another pair, this time they were shipping from the Austin store. ONCE AGAIN this company shipped me floor model shoes. Not once, but twice this company tried to sell me already worn shoes, after paying $300 for new shoes. The whole experience made me feel like they were trying to get one over on me, like I wouldn't notice. This is also a new store for Charleston... not a great first impression to the community especially when there are multiple other options to buy NEW cow-girl boots from.. (Tecova right down the street). If this is how you plan to do business, good luck on King Street.
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March 2023 by Tarrin Alesi
Amazing!!! If you have not had the chance to visit yet please do, you are miss out on a great experience. Lovely ladies. Kind and gentle. Not pushy sales but a comfortable, yet stylish environment.... Take in the leather... Beautiful team. ♥️♥️♥️♥️
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March 2023 by Sean G
I was so excited to go into this store as I have never been in one and was in town on business from Asheville. Shoe wise they were great! Amazing quality and beautiful selection and was so excited to make a purchase. I was in the store for 15 minutes and no one greeted me or offered to assist even after looking in the same section for that long of time. The worst part, there was only one other customer in the store. Idk I guess I was just let down from the in store experience I thought I would have but I’ll just stick with online I guess!
