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November 2023 by Rebecca A.
As of Tuesday I officially became a first-time home buyer (FTHB as I've been calling myself!) and that means I will be spending a lot of my time at stores with the word "home" in them!!!First up I needed to buy a refrigerator. The Home Depot had deals going on until the end of November, so I wanted to take advantage. When I arrived to the appliance section the girl was helping another customer so I waited. I'd been looking at the fridge online for a couple weeks and knew exactly what I wanted. We got it loaded on her computer and luckily before paying I noticed it wasn't what I wanted! We backed the order out and found exactly what I wanted for the same price and more features.The next day LeeLee called me to let me know a model of my fridge was now on the display floor. So nice of her to take the time to call me as I really wanted to touch it and see it before spending such a large amount of money!Buying a new home is overwhelming. Shopping for things for a new home is overwhelming. I've found that if home stores such as The Home Depot are properly staffed the experience can be way less stressful. Otherwise you will find yourself walking around aimlessly in a warehouse full of very tall rows of LOTS of stuff.
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August 2023 by Jay C.
I was in the market for a Dewalt 20v mower. I saw the one I wanted on the Home Depot app, and that there was one in stock in West Ashley. I placed an online order for in store pickup same day, and added the protection plan. I was told I'd receive an email when my order was ready.Two hours later, I received an email saying my mower order was cancelled and no explanation was given. I assumed it was because it was out of stock, but who knows? The employees at West Ashley didn't bother to let me know. I also got an email to let me know my extended warranty, on the item which I am NOT purchasing anymore, is in the mail. Turns out they only refunded the cost of the mower when they cancelled the order. I immediately called Home Depot customer service and was sent to a texting service, where I can text back and forth with questions about my order. The person I texted said it was out of stock at the West Ashley store, and cancelled the rest of the order as well. They then proceeded to tell me that it was in stock at another store about 45 minutes away in North Charleston. I confirmed by going to the website to make sure. The website says that the North Charleston store has 4 in stock...FOUR! He proceeded to create another order for pickup from the new store, and said it would be ready in 2 hours. I told him that wasn't acceptable. I shouldn't have to wait 2 hours because Home Depot employees don't know how to do inventory correctly. He said he would contact the store and put a rush on it. I thanked him and told him I was on my way to the store.When I arrived 45 minutes later, I was told by that store that they don't even carry that item anymore. They don't have it, never will, and proceeded to cancel my order. I get home another 45 minutes later, and see an email that the mower order was cancelled...but again, the warranty is on the way! HaHaHaHaHaHaHa!!!!!! Seriously, what a joke! I called customer service and the last person I talked to was very helpful and cancelled everything. Funny thing is...I'd given up on Home Depot years ago, because of the lack of customer service in store. I just started going across the street to Lowes. Plus, I'm a veteran, and the military discount was easier to use at Lowes. Since it had been a while, and this was a simple one item curbside pickup, I thought I'd give Home Depot another try. Never again! Thank you for wasting 4 hours of my life Home Depot! Worst shopping experience ever!
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August 2023 by Katie M.
Great service in the paint department. Great value for small projects. I highly recommend
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June 2023 by John C.
We have always done are purchased at Lowes. Today we went to HD to look at appliances. We meet with an associate, Derick. He was so polite, professional and personal. We end up purchasing a fridge, freezer and a washer/dryer. We definitely will be coming back because of Derick.
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June 2023 by Trish E.
Prob one of the worst experiences at Home Depot .. when looking for a item and asking four different employees for help and them replying we don't know it's not our department and walking away is absurd I never complain but it is msad .. I had to go to the paint mixing department to ask for a manager cause maybe they would know how to help me ... which btw never showed .. the young boy who I never got his name pulled out his inventory device and simply looked for me ... a clap off hands for him... sweet gentlemen But will never shop there again
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March 2023 by Edned F.
This could be the worst Home Depot ever. Growing up in Atlanta, HD was my go to hardware store. I have spent tens of thousands of dollars at this chain. In short, I will never patronize another HD based upon this stores performance. Here are the cliff notes:-Went to HD on-line to look for a riding mower-Settled on a Cub Cadat #LT46-This store had 1-2 in stock-Drove to the store to purchase the mower as I had a 15% off coupon as I had recently moved-No mower on display so I went to "customer service," and met with a person named SXXXXXA.-Horrible service. The individual could care less if I spent $3,000 for a mower or not-I asked if the mower was in stock so that I could see. I was told, "our system suc, and there isn't any telling."-I asked to call any other HD for inventory and was told "we can't do that."-I asked to order the mower and told her t would take two weeks-ish, which I agreed to-I presented my coupon and was told I couldn't use as my order was now on-line in spite of the store, stocking the item as a regular sku, however being out of stock-Some other lady came over and said that, in spite of my legitimate point, the clerk was correct-I'm angry but extremely composed, I ain't leaving-I pressed the issue, "wait, so I have a coupon for an in store purchase and you stock the item, correct? And the HD site says you have one correct, and you can't find the inventory correct? And I am asking you to order the item for me and use the coupon, however you are now telling me this is an on-line purchase and I can't use the coupon correct?"-Here's the punchline. The lady went away with the garden guy for 30-ish minutes and came back to say they found a returned mower that they would sell me for $100 more than the on-line price and I couldn't use my coupon. -I left and went across the street and purchased a $5,000 zero radius turn mower. Never again, check ya HD!
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November 2022 by Melissa F.
I have always loved Home Depot. Ever since I was a kid running errands with my Dad, so for me the bar is high. I love this Home Depot specifically because the staff is super friendly and helpful. I've shopped here via the app and curb side pickup - when I know what I need and am in a rush. I have also wandered around looking for things, weighing options and chatting with staff. Both have been really pleasant experiences. Can't speak to the price points as much (I did not shop around for prices as I was getting supplies vs bigger items).
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July 2022 by Jack J.
5 stars for Cheryl at self checkout today! She was kind and very helpful! Management: She deserves a raise!
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July 2022 by Mel W.
This store had all of the home essentials from lawn care items, like flowers, plants and fertilizer to barbecue grills, stoves refrigerators and more. I was impressed with the home decor items, they sell some really pretty and eclectic light fixtures as well as a lot of options for anyone looking to redo cabinets or vanities ect. My issue was customer service, it was hard to find. I had questions and when I did find someone they just pointed and basically provided no aisle number or real help in locating the item. I noticed hiring signs so perhaps they are short staffed, or overwhelmed but I hope they realize customer service is required if you want repeat business from customers.
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July 2022 by Morgan M.
We went to buy a new fridge - waited for 15 minutes in the appliance section with no one working. We went to customer service who "called" a supervisor and told us to wait there and the supervisor would be up shortly...45 minutes later and over waiting, we walked back to the appliance section in hopes of finding someone. We saw the supervisor that was supposed to be meeting us in the front had a line of people who we watched walk in the door. We waited another 10 minutes before we decided to leave and go to Lowes.
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May 2022 by Sally Muir
Just like EVERWHERE doing curbside pickup, a little slow. The gentleman who brought the order was very very pleasant.
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April 2022 by Kathy L.
Very nice selection of plants and garden supplies. The only downside was it seemed like there was not enough staff available as I needed assistance but there was only one person and they were at the register which had a long line of people.
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March 2022 by Madelyne Adams
Great plants, helpful staff. Better selection and healthier plants than the place across the street.
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December 2021 by Manuel Cabrera
Excellent, fresh pines good prices
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September 2021 by Opal D.
Way less busy than the other two Home Depots in SC we have been to. I was able to get efficient and competent help promptly. THANK GOODNESS.
