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October 2023 by S Brown
NOT A GREAT DAY AT GERALD! So I took my car to Gerald because my car shut off. They charged me for spark plugs , tune up etc. The same day I picked it up it shut off doing the same thing. I called them the next day because they were closed. I was told to bring it back in. I had it towed there. Then I was Told I need a throttle body. Then I was notified that while fixing it, in testing they heard something and now I need a head gasket which they don’t fix but can tow it to someone they recommend. The shop they recommended received my car not running and Now I’m being told I may need a new engine. I am so disappointed.
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October 2023 by Loving Arms, Inc. Cindy Williams
Absolutely horrible!!! Don’t ever bring your vehicle to these Crooks!!! I paid for tires and one was defective. I tried to get them to replace it and they said they didn’t warranty use tire, when it was never a good tire that they put on. Integrity should mean something, but while I can’t control businesses that literally Rob it’s patrons, I can control rather I use them moving forward!Cindy R. Williams
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October 2023 by jdjs hshs
this store has gone to garbage. ever since the store manager, connor, left to go to another location, this store has taken a nose dive. i call multiples times a day and it rings out. customer service is awful when they do answer. this store will be the first gerald’s to close down, and it’s obvious when all of their other stores are online but #2 stays paper. i just live so close on d road and connor always helped me when i had a flat. just different these days.
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August 2023 by Betty Rourk
For the last three years I have been going to Gerald's for assistance in tire pressure. My husband went to his eternal home 3 years ago and I have NO knowledge of tires! Every time I go there because my tire pressure light is on, I have been received with much kindness, friendliness and courteous treatment. I went there today and remembered just how kind they have been to me through the years and I want you to know they represent Gerald's great!!! EVERY employee that I have met has been especially kind to an old lady!!
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August 2023 by Donna Gonzales
My name is Donna I went in to buy a used tire cut my tire had a bubble in it. I was told to come in and there wasn't a wait. Well 2 hrs later my car was ready. Not soon after that heard like whizzing noise and and white stuff seaping threw the tire not to mention there was a bubble on the sidewall. My receipt also says i was charged $9.99 for balancing. That's alie cmy car never moved from the spot I parked it it was in my view the whole time. I have my receipt to prove it and I took a picture also. I Papandreou your guy $69,00 for a tire that was worse than the one I had on before. I would like to get what I paid for a good reliable tire.
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August 2023 by Brandy G.
Took my car for a simple oil change and tire rotation. To make a long story short I ended up back there had a leak in my tire so I thought shortly after was told the inside wall of my tire was bad and it's either from the calipers sticking or they sold me a faulty tire from when I received new tires just a little over a year ago and the manager said he would send me a new tire for half price I declined cause if it is a bad tire I'm not paying for that so they fixed it under warranty a few more weeks go back another tire is doing the same thing the other tire did took it back was told it's a bad tire and it is about to split open and I said well you need to replace it under warranty they absolutely refused took my car to tire choice and they said Gerald's should of most definitely replaced my tire under warranty it was a faulty tire. Now, I have never ever ever had issues with my tires prior to taking my car in for the rotation I also was never told there was anything wrong with my tires when I picked it up from the tire rotation so it makes me wonder what is really going on there. They also just lost a dedicated customer!
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August 2023 by Esther Sharman
Amazing experience, woke up at our hotel to a flat tire, called AAA who came to assist but couldn't fix it. We were told to try Gerald which we did. They did not disappoint, straightforward check-in and all sorted within 45mins. Thank you so much to everyone involved, a great service. We were able to carry on with our holiday safely. Would highly recommend.
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August 2023 by Todd Hughes
Been doing business with Geralds since 2007. Today they just lost my business and my families business for good. had a nail in tire. took it in for a repair and ended up having to replace both back tires due to the wear. But the sensors in the tires were working fine, until Justine Schnedecker removed the tires and remounted them. Now 1 sensor doesn't work at all and he wanted to try to 'sell me' a new sensor. It was working before they removed the tire, now it doesn't. He's lucky I had my work badge on. I will NEVER EVER spend another dime at any Geralds location. screw them all.
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July 2023 by Tony Shelton
I called Justin at Gerald's on Dorchester road he told me to come by I was out with 2 like NEW tires on my Durango in less than one hour , Top Pro fast service and for much less cost than 3 other tire stores in Charleston. Thank You Justin you're one Great Guy buddy and you should be District Management for Gerald's !!!!!
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July 2023 by Sharon B.
I went to Gerald's because they have always helped out. Maybe its just the location, but my car is still not right after 5 visits for a simple tire change. 2 new back tires, no options given, the car now has a shimmy. I took it back, they bakanced the front tires, no better, Took it back again, closing time, first they said it wasn't the tires, I said it was fine until they changed the tires, they said come back Monday. Went to the Mt. Pleasant location Monday, they were too busy to look at it. Went to Summerville Tuesday, they rebalanced the tires, its still not right. So much for Gerald's caring and service that I was used to. Won't go back to any location.
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June 2023 by d
Very much impressed !!Seversl months earlier, I bought tires from (one of) the Gerald's Tire chain, and my car instrument indicator displayed " low air pressure on tires." So I stopped to the nearest Gerald's Tires. I was much impressive, from the quick and professional service received.
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May 2023 by Ellis Grossman
It was Saturday morning and super grateful for the team at Gerald’s. They were super efficient and this location is my go to. They are extremely trustworthy and give you options as opposed to making you spend the most amount of money. Even with six people ahead of me I was in and out in 45 minutes.
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May 2023 by Melody Stockdale
This morning I headed across town to get on I26 when my low tire light came on. I called my daughter who convinced me to get it checked out since I was headed for Virginia. I drove all the way back across town passing up several tire places because I trust Geralds. They have always been good to me and they got my tire patched and I was back on the road in record time. Praise the Lord!
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April 2023 by Ronnie E.
Needed a single tire and rim mounted. They were busy and the rep said they were swamped but would work me in. Less than 20 minutes later the work was finished. Phenomenal. I wish I could've tipped everyone. It's not in the best location and the building has seen better days but don't let that sway you.
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April 2023 by Tara Jones
I walked in without an appointment this morning after bottoming out in a massive pot hole last night. The associates at the front desk were SO AMAZING, so helpful and so friendly, I was instantly at ease. The tire technician came to speak with me almost immediately and the work was completed in less than half an hour! Such an amazing staff and I will be using Gerald’s now for other maintenance as well. A++ customer service, environment and turn around time. Can’t say enough about his experience. And the rose was a delicious surprise!
