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August 2023 by Sandra Determan
I was a little nervous about this place when I read all the reviews that weren't very favorable. But I couldn't have had better customer service. There was a pretty fair selection of supplies and I was very happy with my experience here. :) I'll be back!
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July 2023 by Alonia Taylor
The reviews confirmed what I already suspected. They value the black dollar but not the black people. I went inside to grab a few things but noticed a product placed in the wrong section, probably by another patron. After walking around for several minutes, I found who I assume was the owner. Before I could barely finish my question of “How much is this?” She rudely yelled at me, “The price is underneath.” I tried to explain that the bottle was in the wrong section and she repeated herself, louder. I placed the item on the counter and left without a word. If you have any self respect, do not support this place. Instead, there is a better store located next to El Molino about two miles away on Sam Rittenburg. I live next to this store but since that incident I go out of my way to go to a different store. Plus, there are black girls that work there and they seem to genuinely like being there. Go where you’re celebrated, not tolerated.
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July 2023 by Lorie Sutton
I am 56 and wear wigs because I have to...not because I want to. The two times I have walked in this store I have been treated very poorly. Guess I will stick with Paula Young.
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February 2023 by Ashley Champagne
Would give a zero if I could. They lack in customer service.
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December 2022 by Xiomy Moreno
The lady who answered the phone was very rude with very poor Customer Service!
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October 2022 by lisa a
Exuberant prices. Terrible service. No returns and no store credit given for defected products. I give them a negative 10!
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September 2022 by Mozella Moore
Please do not waste your time going to this place . I wish I could give this place and the owner a -5 stars review. 0-star is too much. I walked in and asked the unhelpful, unhappy owner a question. I guess she was having a very bad day with a horrible attitude. After that encounter; I did not want to interact or spend any money in that place. She was disappointed because I would not allow her to disrespect me. There is not anything in that store worth purchasing with her poor business ethics. She clearly does not understand the business motto! She’s d**** Needless to say, she should have felt dumbfounded for acting so out of character or maybe that was her character? It’s sad when an owner can’t answer simple questions without getting upset. I wasted 10 minutes out of my life that I cannot ever get back! She was simply disappointed because I did not purchase an item from her store. She acted so immaturely..Oh wow, she is an adult?
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August 2022 by Ersula Ross
This is my go to get all hair supplies shop. They have everything. The best wigs and the best prices on beautiful wigs and on hair for braiding or for whatever hair style you want and need.
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March 2022 by Cherokee Richstone-Teasdale
I was a satisfied customer for "Many Years" shopping for my personal items at Hair Q. In the past months, my satisfaction has turned to Dissatisfaction and "NEVER" will I return to this store.I was attempting to decide on a purchase and asked a question. The female working provided a unprofessional response, this is unacceptable.Also, not every customer who enter your store is a potential thief, may of us are respected professionals.Please consider staff training for interpersonal skills for your employees before you lose more customers.
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December 2021 by Morgan Green
DO NOT SHOP HERE! THEY DO NOT RESPECT THEIR CUSTOMERS! I’m only putting a one because I cannot give them a zero rating! This place is terrible. I frequented this store for years and didn’t have any problems until recently. I came I to the store to spend a lot of money this particular day and asked what isle the human hair lace wigs were. The staff responded but it was unable to understand what she was saying. She did not try to take me to the isle either like most other stores would. I politely asked again because she was speaking so quickly and was hard to understand. The woman replied “do you not understand English?” All I could do was stare at her in shock and disgust and left the store. My aunt was with me and discussed with the manager of the store what happened and he was no help at all. I’M NEVER SHOPPING HERE AGAIN AND SUGGEST NO ONE ELSE DOES EITHER. This store appeared in a black owned beauty supply search and it is NOT BLACK OWNED.
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November 2021 by V. Hall
Great place for all my hair care needs. They carry a great selection of ethnic hair products for all types of hair textures. The sales clerks are always nice to me when I go in there.
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October 2021 by Deidre Harris
I fine the prices were a little high
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August 2021 by Susie Brown
FIRST OF ALL I AM SOOOO GLAD THAT I'M NOT THE ONLY ONE TO EXPERIENCE THE WORST CUSTOMER SERVICE IN THE WORLD!!!!MY DAUGHTER WAS GETTING PREPARED FOR HER BIRTHDAY..THE OWNER NOR HER HELPER GAVE ANY TYPE OF ASSISTANCE..SO SORRY YOU MISSED OUT ON A VERY PROFITABLE SALE BECAUSE OF YOUR POOR CUSTOMER SERVICE..WILL NEVER WASTE MY GAS ON THIS FUNKY STORE EVER AGAIN..AND I MEAN..EVERRRR?
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August 2021 by Lauren Harrison
They have terrible collections of wigs.... Overpriced
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July 2021 by Robin Mazyck
Customer SERVICE is horrible WILL NEVER SPEND MY HARD EARN MONEY IN NO PLACE LIKE THIS ONE . THEY DON’T EVEN DESERVE THIS 1 STAR
