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November 2023 by Aron Kuch
A couple years ago, I switched to Hay from another local company that advertises on customer service. My service experience at Hay has been immensely better. The time estimates I get when dropping off my car are accurate. When the car is ready, I get a call, instead of me needing to call for status update. The receptionists recognize me when I return for my car.I bought a set of tires a couple years back. I might have paid more than a national chain (maybe not, I don't remember) but the follow-up service with two punctures has been great.
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November 2023 by Shawn Puckett
I arrived after dark for my first visit to folly beach and hit one of the concrete median strips and put a pump knot on one of my tires. The next day, Hay Tire worked with my road hazzard warranty company and replaced my damaged tire the same day. Great Service.? Terribly hidden concrete median lane strips.
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November 2023 by Marc Lapointe
It was a fantastic customer service experience. Hay Tire saved the day for us last week as we needed a low profile specialty tire for a badly damaged tire. They managed to get the only one left in the southeast and we were able to continue our trip that day. They have new customers for life for both future tired and car maintenance. Marc and Shannon
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October 2023 by Taylor Calamari
My husband uses them for their work trucks (spends at least 50k/year with Hay) so I thought, why not give them a try with one of our personal cars.They put new brakes, rotors and tires on my car in July (nearly 2,000$). The first set of brakes they put on were faulty. They were discolored after a few weeks and had to be replaced (would loudly squeak whenever I deployed them). I’ve been back 3 more times for squeaking brakes. Hay told we throughout this process that they just need to wear in. That they adjusted them. To give it time. Here we are in October and the squeaking continues. I went in last weekend and was told that there was nothing for them to do and to drive at 65 then brake hard with no one around to wear them down. After months of driving around with these brake pads, I still have to slam on them to wear them down to the point they won’t squeak?!(Video is from 10/24/23)The guys at the front desk aren’t friendly either. Go elsewhere.
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October 2023 by Emily Aspinwall
I highly recommend Hay tire! I discovered my car was dead as I was heading to my newborns doctor appointment. After getting my car jumped, I had Hay tire recommended for getting a new battery replaced quickly. Scott was very friendly and was able to quickly get my battery replaced. Thank you so much Scott and the Hay Tire team!!
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October 2023 by Destiny Twigg
Since moving to Charleston everything feels rushed and whatever the opposite of family friendly is. Hay Tire Pros provides the thing I miss most about being back home, and that’s a service that makes you feel like family. They’re honest, quick and efficient. I’d recommend these guys over your generic Gerald’s or Pep Boys any day!!
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October 2023 by Jeanie Sutherland
I had a very positive experience with Hay Tire Pros recently. They were very conscientious and explained that my tires needed to be replaced. They recommended tires that will be perfect for my general driving habits.They performed the work in a timeframe that was very helpful to me.I would recommend them to anyone wanting honest, top notch service!
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October 2023 by Eden Fonvielle
I showed up right at 7:30 a.m. without an appointment and was greeted in a very friendly manner. RJ took care of my tire needs within an hour and explained everything very patiently and clearly. I will definitely use them again. I was especially grateful because Costco Tires and Gerald's were going to be at least a 4 hour wait.
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October 2023 by Douglas Hetzel
Went around 7:30AM on a Saturday (without an appointment) for an oil change and tire rotation. Scott was able to squeeze me in on a busy day and had me out of there before noon. Great service and great staff. Will definitely be going back for all my trucks maintenance.
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October 2023 by Lynn Williams
My husband and I got there a little early and the service specialist jumped straight into action. We were there for an alignment of our Honda CRV. The service was fast. The atmosphere was clean . The Associates were courteous and kind. What more could we ask for. I would most definitely recommend Hay to my family and friends.
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September 2023 by Donnell Boucher
The team on Savannah Hwy has been my go-to crew for Tires for YEARS. For nearly a decade, i’ve been met with exceptional courtesy and consideration. The service is smooth and FAST. You can easily see that customer service and expertise is prioritized by their leadership. - very satisfied customer here.
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September 2023 by kathryn marty
I love Hay Tire Pros. They are very helpful and go above and beyond. I have always had an amazing experience with them. We trust them for all of our vehicle needs!
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September 2023 by Diana Martin
Great experience- did great fixing my alignment and new tires. Was affordable, friendly and communicative. Such an easy experience.
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August 2023 by Kathleen Hughes
Amazing service! Cannot recommend enough for a trusted mechanic. My tow truck driver (no affiliation with Hay Tires) told me that in all the years he’s been driving he’s never heard a complaint from someone who went to Hay Tires. And he couldn’t say that about any other auto shop in the Charleston area. If your car breaks down or you need an honest opinion from kind people, go here!!
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August 2023 by Deb D.
The team at Hay Tire has been consistently great. Good, cheerful service, and I don't feel like I'm getting pressured to buy products/services that I don't need.
