-
November 2023 by Mckenzi Futterman
Went into Lexus not knowing what to expect but was instantly greeted by Wilbur Wiggins. Working with Wilbur and the Lexus team far exceeded our expectations. He went above and beyond to get us exactly what we were looking for. Wilbur is truly the definition of superior customer service. You will not find many people like him in the business. He made the process so easy and seamless for us. I highly recommend working with Wilbur Wiggins! He exemplifies extraordinary customer service and professionalism. Wilbur- you were such a pleasure to work with. We can’t thank you enough!
-
November 2023 by Ethel Nelson
These past couple of days have been nothing short of amazing!!! Wilbur Wiggins stepped in and made us EXTREMELY happy! My husband and I were in a recent accident and desperately needed a vehicle that’s safe and fits our budget. Wilbur stepped in and made sure we were getting the best deal possible with our current situation. Thank you Wilbur! Thank you Lexus management and financial team! You truly know how to treat family!
-
October 2023 by Garret Rumph
Wilbur Wiggins was an EXCEPTIONAL representative for the Lexus brand. I was made to feel a part of the Lexus family from the time that I arrived. Wilbur’s product knowledge, professionalism, and persona made this the absolute best automobile buying experience that I have had.This purchase would NOT have happened, without the assistance of Mr. Will (2.0) Gladden, who encouraged me to give Hendrick Lexus an opportunity. As promised; the experience was most enjoyable.Blessings to the entire Hendrick team for a job well done.Mission accomplished!!
-
October 2023 by Demario Powell-Ford
The Master Certified Sales & Leasing Consultant Wilbur Wiggins provide me and my mother with our new Lexus Truck. He got the color we wanted, the style we wanted, and the price point that we wanted. We appreciate everything Wilbur. You are a true example of a service professional and you represent the Lexus family well. Thank you so much for all you do!Signed,A very happy customer
-
October 2023 by Charlotte Fields
Wilbur Wiggins Master Sales & Leasing Consultant.Thank-You Wilbur for being very helpful and making this huge purchase a pleasant experience.Wilbur is a patient, upbeat, fun and very knowledgeable about all things Lexus.Wilbur got the job done ✅ and a highly recommend him for your next Lexus purchase.I’m a proud owner of another Lexus ES 350.Thanks again to the Hendrick Lexus Charleston team you guys and girls rock.
-
October 2023 by Shelby Cantey
Me and my husband had the BEST experience with the most wonderful concierge Wilbur Wiggins today! He left no stone unturned and we are speechless with his incredible professionalism and dedication to making sure we were taken care of! I cannot wait to pick up my Lexus next week! Thank you again Wilbur!!** UPDATEWilbur followed through on everything we talked about! Added a swag bag in with all the goodies and made sure I was taken care of! We are customers for life! Can’t wait until the next time! Thank you so much for all you do!!
-
October 2023 by Charlotte S.
My 15 Lexus NX 200T A/C was malfunctioning; fans not blowing cold intermittently. A diagnostic was performed at Hendrick Lexus Charleston. I was told I needed a new Ft Evap Core, A/C Recvr Dryer, & Evac + recharge. Totaling $3368.41. I was not financially prepared for this expense, even though it was during peak summer climate. I found out from another source on the same day that all it needed was a computer reset. Performed in 10 min. I enjoyed full -throttle coolness!. 9 mos later, I noticed it was not cooling at capacity so I visited my local mechanic and all that was needed was Freon & A/C regular maintenance for $194.05! I waited to post this to allow ample time to prove itself out. I was so devastated to be mislead from the Service Writer: Bill Ferguson & his Certified Lexus Tech at a prestigious dealer like Hendrick. I feel so taken advantage of as a female & in my early senior years of 69! This is approx a $3100. Rip off if I had caved in, like so many do, going on trust. This makes me nauseous! Charlotte Spraggins
-
September 2023 by Rokesha Simmons
Wilbur Wiggins was very informative and helpful, I contacted Wilbur and he give me all the information that was required for me to complete so that my purchase would be smooth. I completed the information and was approved for my new Lexus. Thank you Wilbur for giving me superior service from beginning to end my Lexus customer service experience was excellent. If I could give him 1,000 stars I would.
-
September 2023 by Sierra
What a day!!! I thought I was just going with my parents to get my moms tires fixed, and Wilbur Wiggins who I met a year and a half ago when he helped my dad surprise my mom with her Lexus, surprised me WITH MY VERY FIRST CAR!!! Wilbur was so genuine and was just as excited as I was. You can tell that he loves what he does! Everyone at Lexus Charleston is very welcoming and kind hearted. I had an amazing experience, and so glad Wilbur was apart of it! Thank you Lexus Charleston for making this day awesome! I’m so grateful for my parents and Wilbur for making this happen!-Sierra Soriano
-
September 2023 by Takashia Ruth
Wilbur Wiggins is an amazing salesman!! From the beginning he was pleasant and very helpful. He listens and is very attentive to your car buying process. He never once was annoyed by all my questions and concerns. He also gave me some recommendations for insurance.And he responds VERY quick!! If you’re looking for a stress free process please go see him. You won’t regret it!! 10/10
-
August 2023 by Aeriel Moore
This summer, I thought about purchasing my 1st car, but I was contemplating on what exactly I wanted but had an idea that I was interested in Lexus. We met an AMAZING Master consultant Wilbur Wiggins who was patient, sweet, and outstanding to my needs and wants in purchasing my first car. I can truly see why he is number 1 in the nation. Wilbur was awesome at his job he made it a family occasion with my mom and sister. Through the whole process he kept me updated with my car and where it was located. My process today was smooth and easy I picked up MY car and I feel Great about my purchase, To Wilbur, Thank You so much for Everything and being an AMAZING consultant!!!!! The whole team was great.
-
August 2023 by Blake Calcutt
I cannot begin to express in words how grateful I am for the Hendrick Lexus team. Most importantly, I want to give a huge shout to Wilbur Wiggins. Wilbur was extremely personal, cared for my needs, listened to my opinions, and found the perfect car for me. On top of that, Wilbur was extremely passionate and knew how to not just work but care for his clients. His customer service skills are 110% unmatched. Also, he gave me an amazing gift. Thank you so much Wilbur & Hendrick Lexus!!
-
August 2023 by Eric Cook
I recently had the pleasure of purchasing a car with the invaluable assistance of Wilbur Wiggins, and I must say that the level of customer service he provided was nothing short of exceptional. From the moment I stepped foot into the dealership until the day my wife drove off with her surprise birthday present, he went above and beyond to ensure my satisfaction. He patiently listened to my needs and preferences, asking insightful questions to better understand what I wanted in a car. It was apparent that he genuinely cared about matching me with the perfect vehicle. One of the standout moments was when the first car I ordered arrived at the dealership from Virginia, and it wasn't quite what I wanted. He nor the dealership penalized me for my wrong decision. Wilbur remained patient and accommodating and immediately took the time to find me multiple vehicle choices, ensuring that I got exactly what I wanted. If you are in the market for a new vehicle and desire a stress-free and enjoyable car-buying experience, I wholeheartedly recommend Wilbur Wiggins. He is a true asset to the Rick Hendricks dealership and a testament to the exceptional service they provide.
-
August 2023 by Dionysius Manigault
A GREAT big THANK YOU to Wilbur Wiggins!!! I have been debating to purchase a Lexus for the past 2 years. Wilbur made it possible and changed my view on Lexus of Charleston. I visited LOC 2 years ago and was not pleased with the service I received. I decided to come back to Lexus of Charleston and met Wilbur. He was FANTASTIC from day one. He made my new car experience AWESOME!!! I’m so glad God linked me to him!!! Thank you, Wilbur!!!!!
-
August 2023 by John Myers
I have just returned from the last of several visits to Hendrick Lexus, working with sales consultant Wilbur Wiggins to assess our automotive needs and determine if a Lexus model was right for us. Wilbur was patient, well-informed, good humored and responsive during the entire process. He paid attention to our objectives and remembered them throughout our discussions over a month long exchange. At the conclusion of a pleasant and no-pressure process, we purchased an ES300h (our first hybrid) today and look forward to enjoying it for years to come.