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March 2024 by Cheryl G.
Love this place Love me some food for the soul. Some of my favorite things to gaze at They had just received a new shipment as I drove by but was unable to stop because my daughter had to get back to work. So I dropped her off and headed back to "look only" at the beauties. Boy did I browse a while. By the time I had made my selections the check out was really crowded. So that gave me an excuse to browse some more!! What a selection. And great prices especially with the Military discount. I finally made it to the checkout and what a great person that served me. Thanks to Twyla who made it a wonderful shopping experience!
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February 2024 by Matthew Foote
Home Depot itself and the people that work in the store are great. Once you leave the store and have to deal with delivery and “OCC” to schedule or reschedule deliveries or work, they are terrible. I bought a washer and dryer. Very easy process. I spoke to the person in detail about haul away, he told me the price, I said yes. The delivery guys arrived and said they didnt see anything about haul away and couldnt do it. I called Home Depot and was on the phone with Home Depot adding haul away as they drove off. Then they rescheduled delivery to Monday. After a 20 min call rescheduling and paying for haul away, a woman called me and told me she saw I had refused deliver and wanted to confirm I wanted a refund. What? I just got off the phone with someone. Why is a washer and dryer delivery taking so much of my own time? I’ll never use them for appliance delivery again.
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February 2024 by David Lamb
Contractor parking almost Zero, They only ever have one register open at the Pro exit. The pro desk is rarely staffed if someone is there they don't see you. Lowes across the street is a much better option for the Pro contractor. I'm a big fan of the HD just not this location the store 10 miles away is worth the ride.
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January 2024 by Kelly Newsom
Your customer service was above and beyond! Thanks for the help and thanks for stepping up!5 stars
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January 2024 by Christine Crawford
I had the best experience! A very nice and patient man named Ronald helped me find new air vents for my home. Since my home was older, he had to really research to find the right ones. Not only did Ronald research but he also gave me pointers on how to install. I so appreciated his help!
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January 2024 by Olivia Fruit
Hello,Not to long an ago I have came across a problem with some paint I had purchased from Home Depot. Got the paint paid it left. (Didn’t realize I SHOULD HAVE CHECKED HOW THE PAINT TEXTURE back in the store before paying for it) As I was expecting, now this a 5 gallon priced $325-40 dollars paint, a paint consistency liquid type, you know? Like we all expect. So I want to open it, gave it a stir, before I could even do it, that paint felt so heavy. It felt like a gum chewed liquid, I could barely pick the stirring stick right out the bucket. And to say this was for my house, all the walls and bedrooms, one color and I paid $325-40 for this. I asked for glossy cover, but the paint looks like it has been sitting there, and when taken down TO BE GOOD PAID PAINT, but no, old musty chunks of paint that just roll with the paint. Ruined my plans and have taken my money. I went to Home Depot the next day, like any other person would do. I went to address the issue that happen the manager was there. I was be told that I was handling the paint wrong (which is not the case) I have worked with paint for many projects, I know how good and bad paint is, and I knew this was bad paint. The manager then gave me a deal, switch out and give me another gallon for $110, I took it. Then the manager told a employee to gave me the right price when I go pay for my equipment. When it was time the employee the manager said that had to ring me up right, was nowhere to be seen. I asked an employee, a different employee, about the deal, and he just said “I don’t know”. I scanned the paint, came out $329 with tax. I told the other employee to take it off since the manager didn’t own up to the “deal”. I felt like it was a trick. The employee that was supposed to ring me up right was not there and nowhere. I was not going to stand there and look like a clown. Paid for my stuff and left the paint, I am not about to leave Home Depot with my money in there pockets the second time. Now I realize it’s my fault for not checking the first time and how the paint was, but also the employee for give a customer the wrong doing of what your company’s name is the opposite of. You, Home Depot employees should be ashamed of your service and how you treat customers. Moreover I am not from the states, so my English is not very good. But I can say we are very wise of our environment and what’s going on. This was a problem that I had to go through, and wish for all of y’all not to go through it and waste money on something that should have been done correctly the first time.
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January 2024 by K CM
Decent location. Home Depot has been falling off lately.
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December 2023 by Rebecca A.
As of Tuesday I officially became a first-time home buyer (FTHB as I've been calling myself!) and that means I will be spending a lot of my time at stores with the word "home" in them!!! First up I needed to buy a refrigerator. The Home Depot had deals going on until the end of November, so I wanted to take advantage. When I arrived to the appliance section the girl was helping another customer so I waited. I'd been looking at the fridge online for a couple weeks and knew exactly what I wanted. We got it loaded on her computer and luckily before paying I noticed it wasn't what I wanted! We backed the order out and found exactly what I wanted for the same price and more features. The next day LeeLee called me to let me know a model of my fridge was now on the display floor. So nice of her to take the time to call me as I really wanted to touch it and see it before spending such a large amount of money! Buying a new home is overwhelming. Shopping for things for a new home is overwhelming. I've found that if home stores such as The Home Depot are properly staffed the experience can be way less stressful. Otherwise you will find yourself walking around aimlessly in a warehouse full of very tall rows of LOTS of stuff.
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November 2023 by Chandler Washington
Home Depot will not be receiving any further business from me. Recently, I visited the store for assistance with power tools, marking the second consecutive day seeking help for a tool purchased the day prior. Despite my attempts to find assistance within the store, spanning various departments and interactions with multiple employees, I encountered a lack of support. The customer service desk, however, was understanding of my persistent efforts. Ultimately, after returning the product, I requested to speak with Manager Daniel, who acknowledged the tool’s malfunction. Subsequently, I repurchased a different brand but encountered a similar issue upon inspecting it at the customer service desk. Facing a dearth of knowledgeable staff, I opted to return the item and sought assistance at Lowe’s across the street, where I received the requisite support.
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November 2023 by Cheryl Aversano
It’s Home Depot. They have what you need for your home projects. Always clean and friendly helpful staff. Today I was buying garden tools and the employee that helped us, knew his stuff. Tried to get us to buy the best product for our project. Gave us many different options, with different price ranges.
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November 2023 by Bryce Dubose
DO NOT! I REPEAT, DO NOT buy any appliance from this Home Depot. We purchased a new fridge about a month and a half ago. When they came to deliver the fridge the following week. It came dented on the door. We declined the service and told them to come back with a new one. Granted they left the dented one in our garage so that we had any way to keep things cool. The following week they arrived to the house to deliver us a new one with NO refrigerator but a work order to take the other one with them. Which we obviously did not let them do. Weeks have gone by trying to either get a new one or have them replace the door. Finally got someone to order a new door and it didn’t arrive on the day or maybe even week it’s supposed to as it’s still not here. Home Depot then attempts to come back to install the fridge so that we finally would have water and ice today, and then reschedules. Home Depot is an absolute nightmare of a company.
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November 2023 by Nathan Boucher
I mean... It's Home Depot... what's to say? Selection is a bit more limited in this location compared to North Charleston location, but better than other small HD stores I've been to in other cities. I spend most of my considerable disposable income here so they must be doing something right...
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October 2023 by Fran Geisler
At the West Ashley Home Depot, I was so happy to find just the tiles I was looking for but the boxes were way to heavy. Lucky for me Neil showed up. He found a cart and proceeded to start to load the first box. It was not only heavy but hard to grab. The rest of the boxes were taped together and Neil hunted to find a tool and was able to free all the boxes. He was super kind asking me as he lifted each box if the color looked good to me. He really struggled but got all 8 boxes on the cart .Neil is a Home Depot hero.
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September 2023 by LadyC speaks
Worst customer service I’ve ever experienced in such a forward facing business. It’s sad that the young man at customer service had to assist all the customers waiting alone as the young lady that was there walked off and said she was going to lunch instead of helping assist the customers. I’m pretty sure customer support and satisfaction is key. She just walked off. And yes I’m aware there are rules and protocols for hourly employees they must adhere by, but someone else could have be called to assist the young man who was busy helping another customer which seemed to be taking a long time. Other employees walked by with no regard to the customers or thought to even ask if he needed help. Sad that the companies hire individuals like this. Unfortunately, businesses like this must exist for the everyday people and we have to spend our money. Lose lose situation for us what we want something quick. Win win situation for them. And they wonder why Amazon is the number one seller!Dayak time of day 4:30 just in case you’re wondering what shift Sept. 22nd, 2023
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September 2023 by Vonjakob Cain
I work with a local company and we always make our trips to Home Depot. Magwood is definitely my favorite because of David! That man cracks me up, he’s always in a good mood, happy to help, and always makes your day a little better before you leave. Such a kind soul. I’m glad God could cross our paths David! I hope you see this. We appreciate you!!!