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June 2023 by Trish E.
Prob one of the worst experiences at Home Depot .. when looking for a item and asking four different employees for help and them replying we don't know it's not our department and walking away is absurd I never complain but it is msad .. I had to go to the paint mixing department to ask for a manager cause maybe they would know how to help me ... which btw never showed .. the young boy who I never got his name pulled out his inventory device and simply looked for me ... a clap off hands for him... sweet gentlemen But will never shop there again
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April 2023 by Harry B.
Avoid buying a Ryobi battey operated lawn mower from this Home Depot. The 5 year mower / 3 year battery warranty sound great until you have to use it. Home Depot would do nothing assist. Had to go through Ryobi who would also do nothing but tell me I would have to take the mower to the only repair shop they have which is located in West Columbia, SC. I had to drive to Columbia and drop of the mower to see if it can be repaired. Due to this repair shop being the only Ryobi service center in three states I now have a month backlog just to look at the mower. Ryobi or Home Depot refused to pay the shipping cost to West Columbia. Very disappointed! I will go with EGO and Lowes the next time.
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March 2023 by Edned F.
This could be the worst Home Depot ever. Growing up in Atlanta, HD was my go to hardware store. I have spent tens of thousands of dollars at this chain. In short, I will never patronize another HD based upon this stores performance. Here are the cliff notes:-Went to HD on-line to look for a riding mower-Settled on a Cub Cadat #LT46-This store had 1-2 in stock-Drove to the store to purchase the mower as I had a 15% off coupon as I had recently moved-No mower on display so I went to "customer service," and met with a person named SXXXXXA.-Horrible service. The individual could care less if I spent $3,000 for a mower or not-I asked if the mower was in stock so that I could see. I was told, "our system suc, and there isn't any telling."-I asked to call any other HD for inventory and was told "we can't do that."-I asked to order the mower and told her t would take two weeks-ish, which I agreed to-I presented my coupon and was told I couldn't use as my order was now on-line in spite of the store, stocking the item as a regular sku, however being out of stock-Some other lady came over and said that, in spite of my legitimate point, the clerk was correct-I'm angry but extremely composed, I ain't leaving-I pressed the issue, "wait, so I have a coupon for an in store purchase and you stock the item, correct? And the HD site says you have one correct, and you can't find the inventory correct? And I am asking you to order the item for me and use the coupon, however you are now telling me this is an on-line purchase and I can't use the coupon correct?"-Here's the punchline. The lady went away with the garden guy for 30-ish minutes and came back to say they found a returned mower that they would sell me for $100 more than the on-line price and I couldn't use my coupon. -I left and went across the street and purchased a $5,000 zero radius turn mower. Never again, check ya HD!
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February 2023 by Melissa F.
Lots of DIY projects lately. First project to clean up these stools with Home Depot paint. Had them tint one of the wood stains for me (Behr brand) in Atlantic navy. Came out great & I didn't have to sand off the original stain which was a time saver. Second was a blanket ladder. Found some measurements on Pinterest and went to Home Depot for supplies. The guys cut the wood for me which cut down greatly on the time to prepare and assemble.
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July 2022 by Mel W.
This store had all of the home essentials from lawn care items, like flowers, plants and fertilizer to barbecue grills, stoves refrigerators and more. I was impressed with the home decor items, they sell some really pretty and eclectic light fixtures as well as a lot of options for anyone looking to redo cabinets or vanities ect.My issue was customer service, it was hard to find. I had questions and when I did find someone they just pointed and basically provided no aisle number or real help in locating the item. I noticed hiring signs so perhaps they are short staffed, or overwhelmed but I hope they realize customer service is required if you want repeat business from customers.
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July 2022 by Morgan M.
We went to buy a new fridge - waited for 15 minutes in the appliance section with no one working. We went to customer service who "called" a supervisor and told us to wait there and the supervisor would be up shortly...45 minutes later and over waiting, we walked back to the appliance section in hopes of finding someone. We saw the supervisor that was supposed to be meeting us in the front had a line of people who we watched walk in the door. We waited another 10 minutes before we decided to leave and go to Lowes.
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June 2022 by Jack J.
Good luck getting anyone on the phone!!! I called and had FOUR different departments ring and ring and ring and ring....... Going to Lowe's. Even E.T. Won't phone Home (Depot). Ridiculous.
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April 2022 by Kathy L.
Very nice selection of plants and garden supplies. The only downside was it seemed like there was not enough staff available as I needed assistance but there was only one person and they were at the register which had a long line of people.
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September 2021 by Opal D.
Way less busy than the other two Home Depots in SC we have been to. I was able to get efficient and competent help promptly. THANK GOODNESS.
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August 2021 by Disappointed N.
I have lived a flooring nightmare. Worst employees in flooring award goes to Sajita, worst management award goes to Paul. Wrong flooring installed, 2nd install, no padding, I cannot go through a 3rd floor install with these incompetent people. Months just to get them to get an order correct. Head management? Is there such a thing here? Complaint filed with corporate. Just want my money back. Going to Lowes from here on out.
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August 2021 by Blakelyn F.
Today I went into Home Depot clueless wanting to build a shelf for my room and Greg took me under his wing and helped me out tremendously! He is such a lovely human thanks again!
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June 2021 by Karen L.
I went to this Home Depot to get measurements for 6 windows on May 27th. Paid the $50 and an appointment scheduled for June 1st. The guy came and took the measurements but they were never put into the system. I have traveled 45 miles 3 times to the store to try to get this matter resolved. Also, called the manager today and he told me that I would have to talk with the expediter and transferred my call. The expediter line went to voice mail saying that they would call me back. This has not happened. I will return to Charleston tomorrow and go to Lowe's to have them assist me with the measurements and shades.
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December 2020 by Dunn W.
I love that I can go this place so clueless, and everyone speaks to me so graciously. I don't even have the vocabulary for what I'm wanting to do. So much patience. Thanks. Home maintenance can be such a daunting, scary "thing" for many. Glad to know you got my back.
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December 2020 by Dunn F.
I love that I can go this place so clueless, and everyone speaks to me so graciously. I don't even have the vocabulary for what I'm wanting to do. So much patience. Thanks. Home maintenance can be such a daunting, scary "thing" for many. Glad to know you got my back.
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November 2020 by Mark L.
This place is massive. I mean the kind of place to buy a shower or toilet and still get your 10k steps in for the day. I am happy to say enough staff that is proportional to the size of the store. If you are a novice or non commercial professional, it can be overwhelming, but plenty of team members to help Overall, a very clean and well spaced out location