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December 2023 by Haley Roberts
This is the worst credit bank I have ever come across. I received my car loan through latitude 32. I never received any details on my account in the mail or via email that would allow me to make payments. I had to email and call multiple times just to get information to be able to pay my bill. In order to set up automatic payments they mail you a paper form to fill out that you have you have to mail back. I have done this and am still not set up for automatic payments. If you are not set up for automatic payments you can’t login to your account. You have to pay through a separate outlet and fill out your acct # and routing # every month. It’s one of the most tedious systems just to try to pay your payment
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December 2023 by Melphine Fulwood
Change your drive thru hours. You actually DO NOT open your drive thru at 8:30. Maybe by 9:00 at best. Put the cigarettes out and inform your waiting customers as not to waste their time.
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September 2023 by Nicole Cox
Best Credit Union EVAAAAAA! :)Everyone is extremely friendly and helpful when it comes to problem solving.
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May 2023 by Phillip Dale
Terrible bank and they have the highest fees ive ever seen in my 40 years of banking! Do not recommend this bank. management staff could care less about your needs. They have a branch inside the Charleston VA hospital but I don't recommend anyone use this absurd bank .line item overdraft charges 36 dollars !!! You can owe them hundreds fast. Watch out! Stay away from this bank if you value your own funds!!
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November 2022 by Bobby Phipps
Nothing but good things to say about Latitude 32 ! Great folks and very helpful.
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October 2022 by Marina Miller
Zero stars - take your business elsewhere unless you want to be charged hundreds of dollars in penalties due to their draconian policies!
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April 2022 by Matthew Hendricks
How about ZERO stars for a rating. The credit union was ok, until I had to close my account. I went to the teller to do so. I was told to see one of the branch officers. That person closed my account and handed me a check for the funds, and instructed me to then go to the teller to cash the check. I went to the teller to do so and was informed I was no longer an account holder so I would be charged a fee. Dealing with their employees was like a bad dream and talking to a brick wall. It was shocking how mechanical they were. I would not recommend doing business with these people. They are unprofessional.
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February 2022 by Glorilynn Moore
I was trying to pay off an auto loan Friday, January 21st of 2022. Due to upcoming weather condition, they closed their office at 2pm (normally closes at 5:30pm and closed on weekends). I called a little after 2pm that day but, of course, no answer, no call center agent and no online help. I called on Monday but the payoff amount went up already due to interest.Finally, Stephanie answered and I asked if they can honor the Friday's payoff rate due to them closing early but she can't do it. She transferred me to Theresa (one of the Managers) but still didn't do anything on her power to help me adjust the amount (it was just a few dollars for them and they've been making money out of interest for years). I know that weather is out of their control and mine neither, but in that case, at least give a good paying customer a reason to come back.Do yourself a favor and find another financial institution that can assist and help you at your convenience and not theirs. It was easy dealing with them at first at the dealership but after that, you are on your own.
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July 2021 by June Hamilton
Very friendly, always helpful.
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March 2021 by Ars Pink
This a bank to tell their lenders that everyone else is a fraud... Customers of ours wanted to get a loan from this bank but the bank rep told them that our dealership was a fraud and non existent business! Really?! And that’s after we had submitted them with the bill of sale and copy of the original title! Customers of this bank BEWARE!!! Our customers loss on missing out on a great deal and a nice clean vehicle! Keep up the good reputation LATITUDE 32!
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January 2021 by Sally CZee
Beware if you get an indirect loan from here. You're required to open a deposit account that you're not told about, then they take monthly fees out of it and you get a letter saying it's a negative balance. You can call and they freeze it somehow so fees aren't taken out but if you don't know the account exists you don't know to call. Then when the loan is paid off and you want to close the account they charge a $10 fee from the $25! Don't expect any kind of customer service when you call either, it took 3 days for a call to be returned and the "leader's" attitude was as anti customer as possible. Having been a Mortgage Banker at a credit Union for years this whole experience appalled me.
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November 2020 by Sarah H
Hendrick Honda financed my new car through Latitude 32 and I'm dying to refinance. Their online systems are not user friendly and are very antiquated. I have to log into two separate systems to check my balance/account info and then make a payment. A checking account was created when I financed my car and I will never put more than the minimum amount allowed in there unless they update their systems.
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October 2020 by Karen Gaffney
They are excellent, I've been with them since the mid 90's. They have help me thru some difficult times. They are the best ? ❤
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September 2020 by Toya Smith
I do love the people in this bank but this bank is behind in technology. This is the 2nd time someone tried to use my card in another stateI had to cancel my card so now I have to wait 8 to 10 days without a card. This bank does not give temporary cards. Due to Covid 19 you cannot not buy goods or put gas in your car without correct change if you are using cash.Also if fraud company think someone is stealing money they just block your card. They dont call you. I have to always call the bank asking why did my card decline and then they tell you.
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August 2020 by David McDonough
Teresa - Wonderful....
