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December 2021 by Davis Michael
I am not giving a star. I have been doing business with home loans for 30 yrs. and I have never dealt with anything such as this. We lost our home because we never got our appraisal back. LOAN CONSULTANT does not return phone calls, text, or emails and do not try to get in touch with his Production Manager because you will get the same service. Please do business with a much better company and save yourself a HUGE headache.
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December 2021 by Shane Snipes
While the loan officer was nice the process was mismanaged and we missed our closing date. We have to reschedule twice between of the "underwriters". Ultimately, we received our loan but not without undue stress and worry.
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December 2021 by Tarsha Alexander
Renee Hodges and her team were phenomenal! Very helpful and patient with my many questions and concerns, on top of securing me a much better rate than I had. They are top notch and I would definitely use their services again when needed!! Thank you!!
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December 2021 by laura dein
Horrible. Missed my closing date twice because they continued to tell us the wrong information of paper work we needed/didn’t need (still don’t even know that answer to be quite honest). No one answers the phones. Would not recommend this place to anyone. Ultimately gave up trying with them and will take my business elsewhere if I can even still get the house I decided to close on. They are not organized the slightest bit, had multiple people telling me different things until the branch manager finally decided to return my call. Awful experience don’t waste your time.
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December 2021 by Paul Depee
Tray Thomas literally said " I can get you 2.99% apr but you have to guarantee me you will go with us?" I said "excuse me?" He said "ill send this to underwriting, I just don't want to waste my time" mr. Thomas you can't guarantee anything because underwriting makes the final "call"
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December 2021 by Dante Bernardini
Loan officer Andrew Shopshire took all of my PERSONAL information and then after supposedly working up a loan quote, told me he would call me back with the figures and then NEVER called me back. NO customer service at all. I even tried to e-mail him with no response.
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December 2021 by Jack Rippr
They're very hard-headed when it comes to receiving a W-9 from them. Literally it has taken more than two months. Plus, their phone number doesn't work on Google...
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December 2021 by Dr Shane Snipes
Be ready for all kinds of delays. They offered a good product in the end but made the process hair raising and difficult.
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December 2020 by Karen Garrison
I am writing especially in regard to Renee, my LoanDepot advisor, and am applauding all the patient help she gave me. She was quick to return all of my calls, and maintained patience with all of my questions. Renee was personable and sincerely cared about how comfortable I was with the refinance process. LoanDepot has been efficient and effective in securing my VA loan for me.
