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January 2024 by Aleiya Brown
New to Pivotal Fitness, so far so good. It’s a good clean environment. The staff is very helpful as well.
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January 2024 by Lilly Kate R.
Cost effective and has everything you need! Never too busy and the people are lovely.
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December 2023 by Thomas Wilson
Pivotal crew and members were critically welcoming to me. My experience was from the outsider perspective trying to keep my fledgling gym habit alive while traveling.Facilities were clean and well managed.Bikes change the game with virtual bike experience.Thanks Pivotal for serving West Ashley on a 24hr basis!
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December 2023 by zak boyd
I've been a member at multiple gyms in the area (and worked at one) and this one is definitely one of my favorites. Plenty of room and good amount of equipment. I generally go in the morning so I can't speak for the afternoon crowd, but it's never been too crowded. Especially for the price, I recommend joining if you're looking!
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December 2023 by Benny SmilezZ
I wanted to see how this Studio is, just annoying you only can make a free trial as a local or pay 40$ just in cash. They guy was so friendly to tell us where the next atm is. I would never come here again to visit a **** Gym for 40$.
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October 2023 by Marie B.
Gym is clean and staff is super friendly and helpful! Some equipment is broken and hasn't been fixed.
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October 2023 by Nick Santoro
Gym experience is great. Equipment is nice. 24/7 access. Not sure when employees are actually working so if you have an issue or need to sign up, you’ll have to reach out via email.
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October 2023 by Jill Hirsekorn
Pivotal Fitness West Ashley is awesome! Kelly’s barre classes are always amazing and the management does a great job and listens to its membership!!
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September 2023 by Nick Sans
Gym experience is great. Equipment is nice. 24/7 access. Not sure when employees are actually working so if you have an issue or need to sign up, you’ll have to reach out via email.
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September 2023 by Joe Jeffrey
The layout of this gym is absolutely abysmal, place is very dirty and so plain. As for the equipment half of it is outdated, almost all of the five pound increments on the machines are broken making small adjustments impossible. The equipment is extremely old and needs to be changed. I felt like i walked into the early 2000’s in this gym, just no rrason or care for the actual quality of equipment. Plates are from a cheap poor quality company, and all worn. Not to mention theres a lackluster amount of them to begin with. The turf in the dumbell section is a joke, and the benches are falling apart, rust, dirt, and grease everywhere. I hardly ever leave reviews but my god they need to make it more like the one on old trolley.
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September 2023 by Ty sudano
Been working out at Pivotal for around 15 years. Well, I was. They wouldn't adjust their price to what I was willing to pay, which I thought was plenty fair for what you get. They got 2 stars due to location (it's on my way to work) and it is 24 hours.But other than that the new location is a disappointment compared to the old one. Layout is horrible, much smaller, which explains why there is less equipment. A lot of us saps thought they were moving to improve the gym, but come to find out, and if i'm incorrect I will apologize, they were forced to move because they are razing that side of the shopping center and building a new Publix over there. And the "new" equipment? That's hilarious, they only re-painted a lot of the old equipment. I never use the restrooms but some regulars I talk to tell me sometimes it doesn't seem like they've been cleaned for weeks. I see the dust and grime build up myself on the gym floor.I hear a lot of the cardio equipment is in poor condition/in need of repair also.Want an example of our frustration? The photo of that dysfunctional fly/rear delt machine is from August 11th, and it had been broken for days prior to the photo. I'm writing this review Sept 3rd, 2023. The old gym had TWO of these, which were always being used. And they really don't have any substitute anywhere else in the gym.All I can suggest is do your research and definitely do a week or two trial run before you pay anything. And I am certainly intrigued by all those well written, glowing 5 star reviews.. gotta be a different location. Unfortunately, this gym killed my mojo.
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September 2023 by David R
Staff are friendly and helpful. Facility is clean. Members are social and positive. Pivotal fitness is by far one of the best gyms I ever joined.
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September 2023 by Sherry Glaab
Several months ago, I contacted Pivotal Fitness to cancel my immediate family member’s membership as he was hospitalized. I realized that when I had signed him up for the membership (he was under 18 when the contract was signed), the card I used should have expired over a year prior, but PF had somehow successfully continued to charge my card during that time. I spoke with and texted with Nick at the front desk and he indicated that the family member was now over 18 and must cancel the membership themself. I explained that he could not personally cancel the membership. Even though I had been paying for it since the beginning of the membership, Nick decided that, instead of helping me and my family during a difficult time, he would continue to bill us for this membership. They have a scan system in place so they can see that a member has not swiped in, so he knew the membership was not being used. I contacted them at least two more times regarding the issue and yet now, weeks later, I receive an email with a bill for the membership. I again called and spoke with Nick about the situation. Regardless of their admission of fraudulently charging my card for over a year for the membership, they refused to cancel it. Instead of showing some compassion to a person who was obviously dealing with a painful and stressful situation, he suggested that I bring private medical paperwork to him so he could close the account. He pushed me beyond my limit of composure with his nasty behavior. He then suggested I email the private medical paperwork to him, which is a blatant HIPAA violation. When I showed up in person with the paperwork, I was met with ridicule and smirks. He could have saved a lot of trouble by taking care of this months ago, instead they tried to extract a few more months’ worth of money from my family member who has endured multiple hospitalizations. He “just had to see” the medical paperwork to close the account. I guarantee that he could have easily shown some human compassion and just closed it when initially requested if all he had to do was “see” the paperwork. I hope I don’t see a bill from them again next month, but it wouldn’t surprise me at this point. This is a dishonest, greedy, nasty business.
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August 2023 by Regina Young
I am in the beginning stages of working out and eating healthier. Jordan has been an amazing asset to my journey!! She is there to help even when we are not in a session. She motivates me to go further than I ever thought I could and I love it!!!
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August 2023 by Cynthia Carver-Futch
I use the little neighborhood Pivotal gym in Hanahan and think it’s great. This facility is small in scale and not fancy, but has a variety of equipment for different levels of users from hardcore powerlifters to midrange athletes to older people (like me) trying to stay in shape. Staff is friendly and helpful and NO PRESSURE!! If you’re looking for a boutique or a lot of classes, you should look at another location, but this one is convenient and suits my needs.
