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November 2023 by Robert Dimitroff
Pivotal provided great work for us recently in repairing some water damage. The work was done quickly according to the tight schedule they provided. Stephen and Brian managed the job and were very helpful/communicative during the process and persistent in ensuring the work was done to our satisfaction and completing all punchlist items.
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October 2023 by Nicky Shipp
We had a pipe burst a few months ago and ended up having to basically redo all of the rooms downstairs. Frank, Rob, and the entire Pivotal Team were absolutely wonderful! Being completely clueless when it comes to insurance/contractors/construction, I honestly don't know what we would have done without them! Frank was responsive, knowledgeable, and very easy to work with! All of the contractors they used were professional and they all did a great job. I would 100% recommend them to anyone/everyone!!!Services: Remodeling
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September 2023 by J T
Absolutely worst company, bad work by employees and horrible service by the owner! Avoid any service by this company! They messed up so many things in my house because they don’t know what they’re doing. They also denied everything. Read all the bad reviews. They should not be in business.
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September 2023 by Shelby Tamres
The were quick to respond to my call regarding water issues but it was downhill from there. The manager was supposed to call and let me know when the workers would arrive and did not. I never got the promised quote for repairs. When my repairs with another company began, they let me know the floors were still damp in areas not treated. It took me over 1.5 months with 6 messages to get the invoice for insurance.Services: Mold inspection
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July 2023 by Jim
This company was referred by my insurance company to mitigate water damage from a hot water tank. My first mistake was allowing the insurance company to send someone. Regardless, I did expect the restoration work to be done properly. This company completely ignored the Sheetrock and spray foam that required removal and simply put in some drying equipment for a few days and then removed it and said we’ll be back in touch to do the rest. They removed the drying equipment and never contacted me to finish or do anything else. Now two weeks later I am working with another company and the areas that were dry are damp again from wicking water from below. Avoid this company!
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July 2023 by Chautae E
Last summer our toilet flooded in the middle of the night and destroyed our downstairs. This was the first time our family went through something like this and to be honest, it was very heartbreaking and scary. Once I got in touch with our insurance carrier, they provided us with two restoration companies. I naturally contacted the first company as they are a well-known business in this area for water remediation. This company advised that they could not get to our home for 3-4 days and I am so thankful that was their response because it pushed me to contact Pivotal Restoration, who ended up being HEAVEN SENT.Not only did Pivotal Restoration arrive THAT DAY, but the representative, Mr. Bell, arrived with such care and concern. He handled the water mitigation process so well and this prevented secondary damage for sure. We ended up using Pivotal for the home repairs, mainly due to Mr. Bell’s professionalism and integrity. I have heard horror stories about home repairs/remodeling, so I was a bit nervous. However, I can confidentially say that this was not our experience whatsoever. Mr. Bell communicated with us almost every day during this process and carried us through from beginning to end with such grace and honest effort. The repairs were immaculate, and we truly enjoy our home now more than ever. Who would have thought!Thank you Pivotal, the honesty and hard work that was put in has been extremely appreciated. Y’all were truly heaven sent and we are very grateful.
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July 2023 by Chautae E.
Last summer our toilet flooded in the middle of the night and destroyed our downstairs. This was the first time our family went through something like this and to be honest, it was very heartbreaking and scary. Once I got in touch with our insurance carrier, they provided us with two restoration companies. I naturally contacted the first company as they are a well-known business in this area for water remediation. This company advised that they could not get to our home for 3-4 days and I am so thankful that was their response because it pushed me to contact Pivotal Restoration, who ended up being HEAVEN SENT.Not only did Pivotal Restoration arrive THAT DAY, but the representative, Mr. Bell, arrived with such care and concern. He handled the water mitigation process so well and this prevented secondary damage for sure. We ended up using Pivotal for the home repairs, mainly due to Mr. Bell's professionalism and integrity. I have heard horror stories about home repairs/remodeling, so I was a bit nervous. However, I can confidentially say that this was not our experience whatsoever. Mr. Bell communicated with us almost every day during this process and carried us through from beginning to end with such grace and honest effort. The repairs were immaculate, and we truly enjoy our home now more than ever. Who would have thought!Thank you Pivotal, the honesty and hard work that was put in has been extremely appreciated. Y'all were truly heaven sent and we are very grateful. - C. Elmore
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April 2023 by Patrick Walker
5 star experience across the board from Rob and Pivotal Restoration. From the very beginning, Rob was a lifesaver. From helping us to navigate issues with our insurance company to being available to answer our questions, Rob and the team went above and beyond. We had flooding damage from a neighbor’s water heater, requiring work on our ceilings, floors and baseboards. Within a week, it was as if we were stepping into a brand new home. Everyone with Pivotal Restoration was extremely professional and produced excellent work! Rob and Pivotal Restoration took an unfortunate situation and turned it all the around for us. We are very happy to have worked with Pivotal Restoration.Services: Flood restoration
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February 2023 by Angeli Lamprecht
Pivotal Restoration was absolutely wonderful helping me get my house repaired when my downstairs flooded. They were quick to respond, knowledgeable, friendly, easy to work with and have excellent customer service. I would recommend them to anyone.Services: Flooring
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February 2023 by Angeli Zolberg
Pivotal Restoration was absolutely wonderful helping me get my house repaired when my downstairs flooded. They were quick to respond, knowledgeable, friendly, easy to work with and have excellent customer service. I would recommend them to anyone.Services: Flooring
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September 2022 by luke duplesse
John was great from start to finish. This was my first claim I've every submitted and it was on a rental property I own. The tenants neglected a water leak that wasn't discovered until they moved out so the damage was extremely extensive. Pivotal was very responsive and informative from start to finish. These days it's a rarity that contractors show up let alone return calls. No questions I would absolutely use them again if needed.Services: Flood cleanup
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May 2022 by Emmanuel Ferguson
The team at Pivotal Restoration are really great. They helped fix issues with my home and made renovations that REALLY HELPED IMPROVE THE VALUE OF MY HOME. They got the job done on time, kept me informed about what was being done, and took the lead with dealing with the insurance company (huge plus). I really feel like I have a "go to" contractor for any future work that I may need help with. My neighbor also used them for fire damage clean up, too. They get a well deserved A+ all around.Services: Flooring
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January 2022 by Ashley Davis
I wish that I could give pivotal restoration 10 stars. Rob and his staff were an absolute God send! At the most challenging and stressful time in our lives, Rob and Lester came in and made it a seamless process. In the midst of a pandemic, Pivotal’s team was “Johnny on the Spot” with getting materials ordered timely to ensure they wouldn’t hold up the project. Rob was friendly personable and very knowledgeable. We didn’t have to wonder what was coming next or the status of things bc we’d get weekly update calls/emails. Our project manager Lester was amazing. He took time to explain everything to us and was always polite no matter how many times I’d ask the same questions. I never want anyone to go through what my husband and I have endured the last 8 months but in the event you find yourself needing any restoration services…….. CALL Rob and his team at Pivotal Restoration. You will NOT be disappointed!!!!Services: Fire damage cleanup & repair
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January 2022 by Mickey Rakes
Pivotal Restoration did an Excellent job replacing my Mother's hardwood floors, tile & carpets due to a flooding incident in one of her bathrooms. They had a crew move all the furniture out, store and move back in after the repairs were complete. Frank & Josh were responsive, kept us informed and completed the job ahead of schedule. I can highly recommend Frank & his crews!Services: Plumbing
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January 2022 by Scott Odom
Sam and Rob are awesome and were a pleasure to work with. We had received a quote from another company before calling them. Rob came out and reviewed the project thoroughly and gave a very detailed explanation of the issues. Pivatol saved us several thousand dollars because the issues were not as bad as the other company said it was. After speaking with both I just trusted Pivatol. The work was done on time and was completed last week. I cannot speak more highly of them. 5 star experience for sure.
