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September 2023 by Google user
This place is fantastic for so many reasons, but it really comes down to the people that work here. Their hard work and dedication and care for the store, plus the relationships they build with guests, including regulars like myself are what make this place special.\\nI honestly look forward to going down here every day for my soda and having a moment to say hello.\\nWhile the kids that come here hardly ever clean up after themselves ?, the store staff does a great job of keeping this place clean for all of us.\\nThe patio has plenty of covered tables where you can sit and chat with others or watch the town go by. They have a fresh food kitchen which is always seeing a lot of customers during the lunch hours. You can buy a beer in their store and sit there on the patio and drink it if you like. There is an outdoor fireplace to keep you warm during the colder months.
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August 2023 by Jen J.
Always understaffed with 10 people in line. Customer service is nonexistent. Hey Refuel, do you drug screen your employees? Never seen a coherent cashier behind counter.
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November 2022 by Melanie Bridwell
Courtney that was working at 4:30 at the front on 11/1 was extremely rude. Didn’t look up from her phone to ask if I needed help. When I ask for instructions on how to put for the lotto she just looked at me (I don’t normally pay). As someone that works in a gas station that sells lotto tickets she should be more knowledgeable. I’ve never had issues before today at the gas station for other services (food, gas etc). Usually everyone is super nice. Was not expecting this level of attitude and poor service. I left so frustrated that I didn’t buy tickets and told her she was being rude. Won’t stop here again for lotto tickets, especially if she continues to work there.
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August 2022 by Brent L.
Bought beer and thought I left my wallet at Refuel. Drove back10 Minutes later and spoke to counter manager and she could a shit. Ask they manager but she never showed at front desk. Ummm. That's its! Beer was cold service sucks aa always - register always 6-10 deep hello open another register. Business 101!
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August 2022 by Michel Hammes
I was rushed and left my credit card at the counter and they kept it safe for me! I really appreciate them keeping it for me and being so kind.
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July 2022 by Kenna A.
I went to get gas around 10:30 today. I've gone to this location multiple times with no issues. However, today I go in and start walking up tp go inside and grab myself a drink for my drive home as I live on the other side of Charleston. I walk up to the door and they're closed already. Their hours state that they don't close until 11. When I arrived, not an employee on site anywhere, even though they aren't supposed to close for another thirty minutes.
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June 2022 by Jake Hagerdorn
Wow. That's all I can say. Convenience store that allows casual sitting and enjoying the rain storm that is passing. So pleasant and polite! Great stop!
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August 2021 by Nicole Campbell RNBSN
They close at 11pm and 30mins before closing they put up a sign that the bathrooms were out of order. It's only two gas stations in the town. But the next morning at 6am they were miraculously fixed! The employees didn't want to clean the bathroom, because who has a business and only on the nightshift the bathrooms are out of order!?!
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June 2021 by Angela Williams
The LGBT culture is strong here and you couldn't ask for a more friendly and helpful staff! The huge store is spotless and the employees clearly take pride in their work. Mt Pleasant Refuel employees should take a lesson on how a proper store should be run. They were once great, but have gone downhill. This store will be my go-to from now on!
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April 2021 by Walter Lapinsky
I’ve been a Refuel gas & car wash customer for last couple of years. Monthly car wash club sounds great but in the last couple of months service horrible. Either wash out of soap, wax or broken. In addition Refuel changed system to read license plate that allows you to receive wash. This sounds great but half the time it only reads part of your plate & generally a car is right behind you that you have to just drive through without a wash. Last 2 times I sat in line for 1/2 hour only to have machine not read my plate correctly. No car wash for me. Tried calling number they have posted next to building with no success. Tried calling inside station & reached recording. Station extremely busy so I’m sure it doesn’t matter if a customer or two such as I aren’t satisfied. However I’m sure others are seeing the decline in service as I am.
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February 2021 by Justin Phillips
Don't buy the chicken sandwich
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October 2020 by David Lawton
Why bother putting please wear a mask sign on door when the employees don't wear theirs
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March 2020 by Joe Barton
Very convenient with 20 pumps available. However, price per gallon always at a 10-15 cent premium over other nearby Refuel stations. Shame on Refuel for taking advantage of our residents.
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March 2020 by Rhonda Heinemab
Friendly staff, no fees on ATM to withdraw money, nice selection of things to buy.
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March 2020 by Connor Panick
The car "wash" seems to use very dirty water that makes your car look terrible after just a few washes. It does literally the opposite of what a car wash is supposed to do.
