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February 2023 by Jason Price
Renee did a wonderful job getting my new account set up. Super professional and a pleasure to work with!!
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March 2022 by Rachel Campbell
I recently got an auto loan through SCFCU and Renee Hughes was my lender. She is quite knowledgeable and responsive, and the entire process was seamless. Thank you, Renee!
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August 2021 by Evan Bullock
I closed a mortgage with SCFCU where homeowner's insurance and property taxes were agreed NOT to be escrowed which is clearly stated in the closing documents. After 8 months of paying on time and in full every month, SCFCU added $238 in escrow charges to my next bill and sent a notice claiming that my escrow account was in shortage and referencing my annual homeowners' insurance premium which I already paid in full at closing and which closing documents explicitly state will not be escrowed.Initially SCFCU customer service claimed that they would not be able to resolve the issue until a few days before my next payment due date. After filing a CFPB complaint I received a written response from an escalations analyst acknowledging that they erroneously added the homeowners' insurance line to my loan, and claiming that they had removed it and therefore satisfied my complaint. However, 2 weeks after receiving this letter (and several days after the initial completion date they gave me) and my bill has not been updated. I called back again and was told by a supervisor that SCFCU is "not able" to adjust my bill and that doing so will take 45 days, and that my only choice is to pay the full bill amount including the $238 that their own escalations analyst has acknowledged I do not owe them and then request a refund later.I find it absolutely unbelievable that they are not able to update a bill in less than 45 days and that a supervisor would actually tell me that they are going to require me to pay them money they have acknowledged I do not owe and then ask them for it back later. If this isn't illegal, it is absolutely unethical and shameful on their part.
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July 2021 by Andrae Moree
I had the pleasure of working with Renee Hughes on this auto loan. I also have worked with her in the past. I consider her to be my banker. Renee is very knowledgeable, professional, and on top of her game. It's great to have a direct line to her when I had questions concerning the loan. I will definitely recommend Renee to others.
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March 2021 by Carl Smith
Thessa handled my loan process over the phone and I must say she’s very great to work with! Highly recommend asking for her. She made the loan process very easy!
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March 2021 by Nicholas C.
Love this location! The employees go out of their way to assist. Highly recommend for you financial needs!
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January 2021 by Karla Donovan
After being dissatisfied with our current financial institution, we went on a quest to find a new one. After exploring what options SCFCU offered, we decided to make contact and get some financial advice. We got the privilege of receiving knowledgeable advice and guidance from Andrew Hall. Not only was he able to answer our questions and explain the account options in detail, he was extremely kind and respectful the whole time. Because of how thorough he was, we ended up opening multiple accounts that will benefit us for now and our financial future. He set our minds at ease and took care of the entire process every step of the way. If you are looking for a financial institution with great products, customer service, and a financial investment I highly recommend SCFCU!
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July 2020 by Larry Fisk
There just aren't any problems that they can't nip in the bud before your problem becomes bigger. What more can you ask for when you put your trust in your banker. Been with them since around 1971.
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July 2020 by danielle pellegrino
They have a very helpful and friendly staff. And the best credit card rates.
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July 2020 by Kay Cercoply
Always helpful and fast but always a smile on their face
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July 2020 by Rayna J. Blackwell
My boyfriend originally got his car loan here and had a great experience. When I was in desperate need of a personal loan for car repairs, I went only to SC Federal. The loan specialist I worked with was Renee Landon. I knew it was a long shot, and because of my credit, it was a rocky start. Renee helped guide me in the best way to secure the loan. She really did put in the work to try to help me out. I truly am grateful to her for being so patient and kind throughout it all--the thousands of tears and phone calls. I recommend everyone go to SC Federal for their banking and loan needs. Everyone there is so kind and easy to talk to. And if you're looking for someone specific, please seek Renee! She truly is wonderful to work with! We will definitely use SC Fed's services again!
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June 2020 by David Keller
I think SC Federal is great except for one major thing. When you deposit a check, you cannot see the face of that check when looking on your online account. The reason this is a big deal for me is that I work for myself, and get paid with checks from a lot of different clients, and there is literally no way for me to see which clients paid me after I deposit the check. This is simple technology that big banks have had for 15 or 20 years. They scan the face of the checks I deposit in the ATM, so it should be as simple as linking that image to your online account. If you need to see what checks you deposited, you have to call in, which takes a long time and half the time the customer service person can't even see it either. If they fix this, I'll take this review down and give them 5 stars.
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June 2020 by Palmer Huff
Hunter Ginn was so helpful in helping my husband and I buy a car from Handsome Motors. The deal was started and done in 2 hours. I’ve never had such efficient service...not to mention a fantastic rate, transparent terms, and warranty and gap insurance optional add ons in our payment plan. Will never get a loan elsewhere.
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May 2020 by Sabrina Vogel
I have been banking with SCFCU both personally and with my business for the last 14 years, and have never been disappointed. Their customer service is far and above any other banking institution, and the James Island branch specifically is awesome. Hunter at this location and Andrew Hall, the financial center manager, did everything they could to assist me with an odd request during this Covid-19 crisis. I recommend banking with SCFCU to everyone!
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April 2020 by Karla Schulte
After being dissatisfied with our current financial institution, we went on a quest to find a new one. After exploring what options SCFCU offered, we decided to make contact and get some financial advice. We got the privilege of receiving knowledgeable advice and guidance from Andrew Hall. Not only was he able to answer our questions and explain the account options in detail, he was extremely kind and respectful the whole time. Because of how thorough he was, we ended up opening multiple accounts that will benefit us for now and our financial future. He set our minds at ease and took care of the entire process every step of the way. If you are looking for a financial institution with great products, customer service, and a financial investment I highly recommend SCFCU!
