-
January 2024 by Katherine Dagen
At the suggestion of Krissy (?) at customer service I called the closest store to me when the warehouse was out of a size and color I was hoping for in an exchange. Thankfully this location had it in stock! The sweetest person answered and was extremely kind and helpful and I’m the worst and can’t remember her name- but she pulled my order, got me checked out quickly and efficiently. Better yet she estimated that my order might not arrive until Wednesday with the holiday- but she got it out so quickly that they arrived a day and half after I placed my order. Totally made my day!!! Thank you so much king st store! Looking forward to stopping in next time I’m in town. Y’all are the best!
-
November 2023 by Matthew Jones
Great boots! Great service!
-
August 2023 by Tyler Overholt
Tecovas is unbeatable! The customer service is the best in the business! I had a great time picking out my first pair of Tecovas boots and would recommend it to anyone looking for a great quality pair of boots or leather accessories! While in there you are asked if you want complementary drinks too which tops it all off!
-
May 2023 by Steve M.
Stopped in while perusing all the shops. The place was packed on a Saturday with lots of folks trying on boots. They have a lot of options for men and women. The quality of the boots looks amazing and the store smells of fresh leather. I didn't buy any boots but I did pick up a high quality belt that will definitely get use a lot. Overall a good place to shop for cowboy boots and many other types of leather boots.
-
April 2023 by Sam Alt
Everyone is always pleasant and helpful when I go into store. Shout out to Carter for the help cleaning my dirty Annie’s and the helpful teaching tips.
-
February 2023 by Jules B.
Really cool concept for a store geared towards men (yes, I realize they sell women's boots as well). The store smells fantastic and has ample seating for trying on their boots or waiting for those you are shopping with to do so. The boots are well organized and the different materials used to make each boot are well marked. They also have a small complimentary bar for a drink while you shop (though we weren't offered anything). I dock a star because the service wasn't great, they seemed to be more attentive to other shoppers. We did buy a pair of boots but still, the service was spotty.
-
February 2023 by Art chard
Excellent experience in Charleston. Great help with sizing and getting the boots that I was looking for. And then there’s the glass of bourbon!
-
February 2023 by Michael Graves
I came into this store kind of impulsively while walking by and started looking around not really familiar with the brand, I was immediately helped by Lizzy who made my experience better than any I’ve ever had while boot shopping. She explained the boots terrificly and so well I couldn’t resist buying a pair of coles. The store and branding of this company is unbeatable and their employees truly make a difference.
-
February 2023 by Kate Doyle
A year and a half ago, I’d have said Tecovas was a cool place to shop. We were treated nicely in the Charleston SC shop; given beers and shown around. My boyfriend liked an ostrich belt and so I decided to buy it for him as an anniversary gift. He wore it a couple times and was very happy with it.But just this week, he went to change the buckle on it - for the very first time! - and the leather holding the snap in place began to rip! He made it work but said he could not change the buckle again without it ripping the snap right out. So we called our local store in Charlotte NC, hoping to make an appointment to have it fixed (best option, as it had sentimental value) or else replaced. Well, the woman on the phone referred him to Corporate, and that representative couldn’t do a thing to help him without the order/receipt number, which after a year and a half I no longer had. He tried looking it up by all possible emails (I don’t recall having given an email when I bought it in-store in SC), but when he couldn’t locate my order, he told him he could not help; he even suggested that it could be a knock-off and that we were scamming them!! To say we were offended is putting it mildly.I was not satisfied with that answer or his snarky remark, so I emailed corporate Tecovas offices. The customer service representative emailed me back and asked for other details in order to locate my order. Low and behold, using the last 4 digits of my old debit card number, she retrieved my receipt “for future reference”, then promptly went on to say that as it was over a year ago that the belt was purchased (a fact we had both given earlier in these exchanges), there was nothing that could be done! No repairs nor a replacement belt. Even after proof of purchase was established. It’s “their policy”.In Charleston we had such a fun experience and we chose that belt and the employee showed us how to change the buckle and we sprung for the extra buckle. Which he can now never use. And now a couple years later, I can say this for Tecovas: they don’t stand behind their product; they stand (or hide) behind their “policy”, which is, apparently to sell inferior products and take no responsibility or ownership after the product has gone out their doors.I will never waste another moment in their stores or another hard-earned dollar on their products which aren’t guaranteed to work as they should. Buy at your own risk, and have any issues within a year or else you’ve wasted your money.
-
February 2023 by Story Cosgrove
Had an excellent experience here, staff was super friendly, helpful, and even offered me a drink while I shopped! Also, I love my new shoes!
-
January 2023 by Sergio Salas
I recently purchased a pair of The Earl's in a scotch goat color. They are extremely comfortable and true to size. They look and feel great. Customer service was great. I called to have them place on hold and when I got there it was an easy and quick transaction. Thank you for all your help!
-
December 2022 by Ashton M.
Tecovas seem like great boots, and I know many people who love them. I came in to ask if they have women's wide sizes, as their competitors (Lucchese, Arias, etc.) all stock women's wides. I was rudely told that no, they do not make wides, but I could just buy a men's size and it would be exactly the same.A men's regular and women's wide are not exactly the same size/width, nor are the styles the same in the two genders of shoes. I didn't appreciate being dismissed this way. I'll stick to the competitors' brands.
-
December 2022 by Ali Pereless
Had my eye on the Annie boot in the bone color for a while and when I was finally ready to pull the trigger, Assistant Manager Frankie could not have been more helpful. Knowledgeable about the product and so personable, she is a great representation of the brand. Thank you Tecovas & Frankie!
-
November 2022 by Thomas Napoli
Great shopping experience and help from the staff! Mary Margret was very nice and patient with the selection process of picking out a new pair of boots. Thanks again!
-
October 2022 by Keith Ballein
We were on Vacation this last full week in October.Received a e mail from Tecovas about their Birthday Boots.Because I have a narrow foot sizing is always an issue.Went into the Charleston Store and was waited on by Lizzy.One of the best Customer Service person ever.She knew I wasn’t going to be buying at the Store since they did not have the boot in stock.Lizzy worked with me on the proper size and fit.She was absolutely great.Please shop their and ask for her. “Lizzy”She will make your day!