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January 2024 by SMIT CHAUHAN
I recently had a highly disappointing experience with Tire Choice, specifically at the location on 1754 Sam Rittenberg Blvd., Charleston, SC 29407. I scheduled a tire installation for my Honda Odyssey, and unfortunately, my encounter with this establishment left much to be desired.I had a confirmed appointment at 9:00 a.m., and despite the store's official opening time being 7:30 a.m., the doors were inexplicably closed until 9:30 a.m. Multiple attempts to get the attention of the staff by knocking on the door were met with complete disregard. When I finally gained entry, I was informed that there was no one available to install the tires.This lack of professionalism and total disregard for customer time is unacceptable. I had to take time off from work for this appointment, and the complete absence of communication or apologies only exacerbated the frustration of the situation.To add to the disappointment, there was no effort made to rectify the situation or offer any form of compensation. The lack of customer service and accountability is appalling.I would strongly advise potential customers to reconsider choosing Tire Choice for their automotive needs, given the evident disregard for scheduled appointments and customer satisfaction. My experience has left me thoroughly dissatisfied, and I hope that others can be spared from such a frustrating encounter.
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December 2023 by Betty B.
Canceled appointment due to poor customer service at front desk. She was having a personal conversation and didn't acknowledge me until she was done.
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October 2023 by Thomas Collins
I go here mainly for convenience because it’s in the middle of west Ashley, I’ve bought 3 or 4sets of tires over the years from here and every time they get me in and out alignment included. But if you go in there for say just an alignment (Monday9:00a.m.), “he is booked full till next week sir sorry “I’ve even left my name and number to call me when they can conveniently pencil me in. I have a few vehicles that need rotate, balance and alignment…extremely frustrating. With that said , management lately is not as friendly as in the past.
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October 2023 by Star Steele
After failing to get serviced at Firestone down the road from here(read review on their page) I scheduled an appointment with Tire Choice for the next morning at 10 to drop my car off. Amber and Steven took care of me and my car! I went in for an oil changed and squealing brakes. Amber made sure to keep me updated on the progress as she filed the proper paperwork through my car company to make sure that they would cover repairs, etc. She also made sure to call me when my car was ready. I am a patient person when it comes to getting work done on my vehicle, so I had already was prepared to leave my car there for a few hours. And let me tell you I was not disappointed when I picked my car up! The squealing was gone and my oil was new and these guys had to order a rotor and front brake pads file paperwork and do a oil change in a matter of 5 hours! I even waited (about 3 weeks) to leave this review and my brakes are still silent and car is running smooth! I don’t wanna share them with y’all but yeah… this is my go to auto shop everytime from now on.
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October 2023 by Rusty Shackleford
This is the most disorganized, rude, overpriced auto shop I've ever had the misfortune of losing money to. You can't so much as get a phone call answered, the staff is aloof at best, hateful at worst but generally just not present. Not sure they've hired more than one employee tbh. Never seen 2 in the same place.And when you DO finally get service, they overcharge by a good $40. Consistently.Well, ya'll can have fun with that because I'm done here forever.
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September 2023 by Kearston Farr
GM AMBER and Service Technician Stephen were amazing help. They definitely made me feel comfortable and trust worthy of the recommendations that they provided me with. I definitely will be back for more services. THANKS EVERYONE! ???
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September 2023 by brianna ramirez
It is not easy to find a good auto shop, but I couldn’t recommend this Tire Choice more. My check engine light & trac light turned on right before I had to drive to Charlotte. I called ahead of time to ask if I had my car towed there if they could take a look to see what was wrong & possibly fix it the same day. They said they could take a look but depending on the problem they might not be able to fix it today. When I got there they were able to immediately take a look. Turns out I needed new spark plugs & a coil. They didn’t have a coil, but I was able to buy one from autozone & bring it back to Tire Choice & they replaced it for me. Everyone was so kind, honest & informative. If I lived here this is the only place I’d go for anything involving my car.
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September 2023 by Brianna R.
It is not easy to find a good auto shop, but I couldn't recommend this Tire Choice more. My check engine light & trac light turned on right before I had to drive to Charlotte. I called ahead of time to ask if I had my car towed there if they could take a look to see what was wrong & possibly fix it the same day. They said they could take a look but depending on the problem they might not be able to fix it today. When I got there they were able to immediately take a look. Turns out I needed new spark plugs & a coil. They didn't have a coil, but I was able to buy one from autozone & bring it back to Tire Choice & they replaced it for me. Everyone was so kind, honest & informative. If I lived here this is the only place I'd go for anything involving my car.
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September 2023 by John Meyer
Fantastic service from Amber and Steven, despite the shop being overwhelmed.Previously purchased a set of BFG KM2s from this shop for my Jeep. Started having slight steering wheel wobble and (I know they're noisy tires, but) worse road noise than usual. I thought it was perhaps an alignment issue, but wasn't sure.Brought it in to have it evaluated, told them of my alignment suspicion. After looking at it, Amber at the desk and Steven in the garage concluded that it was a manufacturing defect in two of the tires (the other two were fine). They took the time to not only inform me, but actually *showed* me the defect in the tires (and compared to the good tires) to help me understand why it wasn't an alignment problem - again, despite an extremely busy work day. They then worked with me to get two new tires ordered, came back again for installation (on another busy day), and they got me squared away. Jeep drives great again now - no shudders or abnormal road noise.Despite Amber and Steven being understaffed and over-saturated with customers and work, they accurately diagnosed my Jeep's problem, treated me very fairly, and provided me with friendly and quality service. It took a few visits and some patience (due to no fault of theirs), and after giving them the time to do what they needed to do, I left a very happy customer. Both Amber and Steven are quality workers and I hope they'll be there next time I have tire issues!
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September 2023 by Katie O'Brien
I had great customer service from Amanda and Amber! They set up a date and time for my car to be serviced and ensured that my car was well taken care of. They were able to give me price quotes before hand and answered all my questions. This place has gotten better since they have taken over the leadership positions! I have been a customer here for 5 years and have had bad experiences before. I am so glad Amanda and Amber are there now, they do a great job!
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September 2023 by Joshua Whitworth
Great staff. And we’re honest about not being able to do work on a Saturday due to short staffing. Came back Wednesday and they had my tires on and done quickly. I appreciate the honesty.
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September 2023 by Bo Shaw
So i stopped in on Friday the 9th to get a nail pulled and the tire fixed…turned out I had bad lug nut and stud…couldn’t get the parts on Friday but said they would have the parts around noon so I headed up to tire choice at one….they said they would fix the issue asap and it wouldn’t take long………at 4:45 I paid the bill and took off in the car….immediately I hear a rubbing noise on the wheel that was worked on…I go back immediately so after inspection by a different mechanic we see that the mechanic that pried on the dust cover for the brakes and bent it so much that the brake rotor was rubbing away….their fix was to take the dust off…you can’t make this stuff up anyway I suggest you do not go to tire choice….. it’s tread quarters just with a different name…stay away people… I spent 5 hours there for these people to mess up my car….beware!
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August 2023 by Mitchell Szacik
I’ve been here 3 different times and haven’t received service any of them. The first time I needed new tires put on and had an appointment set then once I arrived I was told that the people they have that work on teslas don’t work on that day (said I had a tesla when I made the appointment). The second time I called and was told I could come in about an hour and get my tire plugged since I have a nail in it. I clarified the time I should get there is 5:10-5:20 and they said yes. Once I got there a different dude was at the counter and told me they stop doing walk ins after 5. So I set another appointment and I get here and the technicians that work on the cars haven’t even shown up. I personally am not coming back.
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June 2023 by Earths Curious Goods
Amanda at your Sam Rittenberg location was very helpful, kind, and guided me through my whole process of getting new tires. Despite a few obstacles, Amanda got my car ready to go and stayed in communication with me on what was going on with my vehicle. Thank you and I will definitely be back because of her.
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May 2023 by Thomas Porter
My service was done efficiently, the gentleman that answered my phone call was very helpful and got me set up with my appointment effectively.My only negative is the lady working the front desk. I believe her name is Amanda. I heard her complaining about other customers that called while I waited on my vehicle and she also had an attitude with me and the guy that came in after me. She made me feel very unwelcome.Fast and affordable service though!
