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December 2023 by Emily R.
Nicki at the checkout station is an absolute pleasure! She knew where everything was that I needed. She is to be trusted and is passionate about her job. Thanks Nicki and; Heather in hardware for taking care of me tonight. Cheers!
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August 2023 by Jay C.
I was in the market for a Dewalt 20v mower. I saw the one I wanted on the Home Depot app, and that there was one in stock in West Ashley. I placed an online order for in store pickup same day, and added the protection plan. I was told I'd receive an email when my order was ready.Two hours later, I received an email saying my mower order was cancelled and no explanation was given. I assumed it was because it was out of stock, but who knows? The employees at West Ashley didn't bother to let me know. I also got an email to let me know my extended warranty, on the item which I am NOT purchasing anymore, is in the mail. Turns out they only refunded the cost of the mower when they cancelled the order. I immediately called Home Depot customer service and was sent to a texting service, where I can text back and forth with questions about my order. The person I texted said it was out of stock at the West Ashley store, and cancelled the rest of the order as well. They then proceeded to tell me that it was in stock at another store about 45 minutes away in North Charleston. I confirmed by going to the website to make sure. The website says that the North Charleston store has 4 in stock...FOUR! He proceeded to create another order for pickup from the new store, and said it would be ready in 2 hours. I told him that wasn't acceptable. I shouldn't have to wait 2 hours because Home Depot employees don't know how to do inventory correctly. He said he would contact the store and put a rush on it. I thanked him and told him I was on my way to the store.When I arrived 45 minutes later, I was told by that store that they don't even carry that item anymore. They don't have it, never will, and proceeded to cancel my order. I get home another 45 minutes later, and see an email that the mower order was cancelled...but again, the warranty is on the way! HaHaHaHaHaHaHa!!!!!! Seriously, what a joke! I called customer service and the last person I talked to was very helpful and cancelled everything. Funny thing is...I'd given up on Home Depot years ago, because of the lack of customer service in store. I just started going across the street to Lowes. Plus, I'm a veteran, and the military discount was easier to use at Lowes. Since it had been a while, and this was a simple one item curbside pickup, I thought I'd give Home Depot another try. Never again! Thank you for wasting 4 hours of my life Home Depot! Worst shopping experience ever!
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March 2023 by Mary D.
I have to admit I'm on the shelf about this place. I was told that they are more friendly and helpful than Lowes. Sorry it just wasn't the case for me today nor the other two times I've been. I keep wanting to like them but they're not helping. With another home store across the street you'd think it would be better.
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September 2022 by Marie M.
This location seems to have we the hard to find items that other he's run out of. And the manager, Tom, is super nice and helpful. Definitely prefer this home depot.
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July 2022 by Victor M.
Was looking for an item and online their web page indicated they had two in stock. Drove all the way there and spent 20 minutes looking just to find out it had been discontinued a while back. Poor customer service
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June 2022 by Carrie Genna
The staff and managers at this location rock! I cannot thank them enough for their assistance with issues that could not be resolved through manufacturer and they stepped up to Ssist every way possible. Great customer service!
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March 2022 by J. Brian A.
This was the worst retail experience I can remember. I'm not exaggerating - the customer service here was unbelievably bad. I asked four associates for help and none did. This after being hung up on and placed on hold for 10 minutes. - Contrary to what my google stamp says, I live in North Charleston. - I reluctantly gave two stars for the one associate who helped me find the section I was looking for, but then she abandoned me to go back to her conversation. Three other associates were ON THE AISLE with me and when I asked for help they gave non-committal responses but no actual help. The other associate responded with "that's why I research things before I go to a store", and continued stocking. I thought but did not say '{Expletive deleted, but deserved}, I did research it, but your website sucks too'. Also {repeat expletive} I tried to call the store twice and was hung up on, and then placed on perpetual hold. As a side note, never buy Glacier Bay products. This is a Home Depot brand. It's poorly built and they don't bother carrying replacement parts for it.
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February 2022 by Jesi B.
I have to say, I am normally a Lowes shopper because we don't like the Home Depot in Summerville much. People aren't super helpful there and definitely not friendly. I was hesitant to go to this Home Depot but it's the only place that had something we needed and it was on our way home from downtown. So we stopped. EVERYONE was so super nice and helpful! I wish it wasn't so far away. The people we encountered from a gentleman stocking who knew right away where what we were looking for was, to the people at the self check out. There were like 3 people at the self check out and 2 that were at the other counter that all were so very friendly. That has changed how I feel about Home Depot. I'm glad it was the only place that had what we needed. Keep being awesome!
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November 2021 by Mel W.
Well if you are looking for air filters for your air conditioning vents they are on aisle 24. :) This store was like the average big box hardware store, but obviously they sell a ton of merchandise from paint, to nails and screws to appliances, kitchen cabinets and my favorite...area rugs Lol Nothing pulls a room together faster. :) The customer service was great, the cashier stated that she remembered me from a prior visit and remembered that I was a veteran, which was nice and attentive of her. She offered me the 10 percent off veterans discount (which can come in handy for larger purchases.) This store was very well maintained and I would definitely return to this location.
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September 2021 by Nguyên Tiến Đồng
Warning about AC Systerm for your house!!!
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May 2021 by Abagail Goble
( George Cuttino Lll )
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July 2020 by Dia H.
I'm an independent contractor. I own my own truck and needed to rent a Penske for a shuttle. I left my truck at the agent and walked a mile and a half to this Home Depot. I arrived at the entrance at 6:00 AM and the doors were locked. Home Depot workers were filing in for their opening shift. They finally opened the doors at 6:07 and it still took them 10 more minutes to get the system up to rent the truck to me. What has happened to this company that customers time doesn't matter?
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April 2020 by Margaret W.
We recently did some renovations at our second-home here in Charleston, and The Home Depot is our go-to place when is comes to finding home improvement tools or even ideas to make our place look better. The location is good and they have a good selection of supplies as well. The associates are friendly and helpful when asked questions.
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February 2020 by Barbara Wiedenhoeft
professional well stocked shelves always someone to help you. friendly
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December 2019 by Robert L.
We bought a dishwasher from Home Depot on Northwoods boulevard. One of the installers appeared to be inebriated. They broke some tile installing the dishwasher and they refused to take responsibility for it. I'm sticking with Lowes from now on.
