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February 2024 by Robert J.
Great store! Employees are so nice! I was in the store today where a woman was fussing and had no patience due to her or boyfriend's account not being authorized. The employees handled her so nicely. I had to come and praise their patience despite it being the end of the night and they were obviously short staffed. The employees explained for security reasons, they don't keep every phone out. Obviously that was a problem for her. Thank you for handling the customers with respect and courtesy despite dealing with crazy situations. I didn't want that comment to be the last one that was seen! Keep up the good work!
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February 2024 by Stacey W.
Worst customer service, but expected from Verizon as their customer service is always horrible. My boyfriend checked in and waited and hour only to find out that because it's a shared plan, he doesn't have access to his account. While we proceeded to fix the issue, as told by our representative, he walked away to help someone else. However, the person he was helping had the same issue and he proceeded to stay with her until she fixed her issue. Our issue was fixed and he said we would have to now wait until he was done with her. We were also told that everyone needs to get the same service and they won't rush through. Funny how they had no problem waking away from us to give someone else that courtesy. Cut to another 30 minutes later and the phone is in a safe that will take 10 minutes to open. Sorry, but this is a phone store. Didn't realize phones are locked up and take 10 minutes get?? We are now going on 1 hour and 45 minutes and counting still waiting with no one in sight. At this point it doesn't matter how this ends. Total incompetence and rudeness seem to be Verizon's norm. Couldn't be more disgusted with the workers and Verizon's standards.
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January 2024 by Ryan Sartin
Riley was very kind and courageous. He got us all switched over to Verizon with a breeze. He made sure to ensure we got full benefits of our plan while helping us save money. It was a quick and smooth process to get a new phone. Very happy!
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November 2023 by austin cheek
Every single employee is unbelievably rude. Except for Travis he is great super helpful. But everyone else including the manager act like they are so above everyone else they talk to you like you are an idiot. If you are elderly you might as well forget it you are not going to be treated well. WE HAVE BEEN CUSTOMER OF VERIZON FOR OVER 25 YEARS NEVER LATE ON A PAYMENT. THIS IS HOW THEY TREAT YOU IN THIS STORE I WOULDN'T GO HERE IF YOU WANT TO BE TREATED WELL
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October 2023 by rickey jenkins
Great service. Just wish the wait time was shorter.
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October 2023 by Kendall L.
Thank you to Rod! I wanted to switch from AT&T and use my own phone, he helped walk me through the whole process and helped me so I wouldn't have to go back to the store to activate my service!
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September 2023 by Bill Grimes
Needed their assistance on my phone and had to have another one the same day! There was a line when I walked in, but they were right on it to get me checked in. They were patient, and I had issues transferring my information from my old phone to my new one. They went above and beyond. I was there for 5 hours total. The management was definitely great! Thank you for the help!
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July 2023 by cynthia Williams
these people do not know what the hell they are doing. each person we spoke with told us something different
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July 2023 by Jane Thompson
Customer Service terrible. For this to be the corporate store they are not very friendly. My husband and I went there to get my phone fixed and we felt rushed and unvalued. There was little to any conversation and the sales rep who was the manager seemed to have an attitude. My husband was considering changing is service provider but did not due to terrible customer service.
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July 2023 by Tony Puzzello
Very helpful staff!! Got everything I needed taken care of!!;;
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June 2023 by Melissa F.
Shoutout to my boy Adam for setting up my phone and transferring all my important data. Acknowledge I could have done this self serve, but I sometimes doubt my technical abilities. Knowledgeable, friendly and efficient staff!
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June 2023 by Rinat Malikov
Thank you Kearsten! High level professional! Excellent service quick and easy assistance
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May 2023 by Gretchen Wells
Kearsten & Sky are amazing people! Professional. Patient. Smart & helped me make the important, informed decisions getting a new iPhone! From cases/covers, to plans and features these two are incredibly good at their jobs! And Verizon is fortunate to have such great employees. Thank You Verizon Team!
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April 2023 by Robert Edgerton
Kirsten was very helpful in getting my phone fixed when no one else could help
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February 2023 by O'Connor Homes
Extremely helpful!!! Set me up with a business account with ease. Angel and Marvetta were awesome