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February 2023 by Tom P.
We came to visit from Texas. Walking around shopping. Then needing a restroom! Went into bank and withdrew money ( we are we customers in Texas, daughter works there) you guest it NO customer bathrooms!!! had to scamble they said go to souvenir shop across street. They did have a restroom but told me I had to buy something. Really! I think I like Texas better! Thumbs down to Wells Fargo and Charleston souvenir shop in French Quarter
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January 2022 by Carter Lee
Slowest bank ever appointment at 3:00 and it’s 3:40 and I’m still sitting here and haven’t been seen or said anything to
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June 2021 by Thomas Fay
I've been banking with Wells Fargo for over 20 years and have not had a drive through experience so bad. Drove through on 5/14 and teller gave me a hard time about my motorized vehicle and began to refuse service, then refused to accept checks stamped with my account number.
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April 2021 by Johns
Quick service with a professional staff
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March 2021 by Meghan
Quick service with a professional staff
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January 2021 by bob h.
A 25+ year client of Wells (mostly, while in CA), who continued to bank with this institution through all of its ethical and organizational failings - believing that the local banking experience and relationship was more important than any accused corporate-level malfeasance. The performance of the senior managers at both the Broad Street branch and personal banking operations is atrocious, and has caused me to transfer my accounts to a different financial institution.
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December 2020 by Nathan Thurston
Rashaad is an amazing banker and is very quick to provide account support. He truly sets the bar and I wish my other banking experiences were as such.
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November 2020 by Rudy Howard
I love this location, very rich feel of nostalgia
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June 2020 by Sean Bonner
Stole money from me and 5 people I know. Pitiful bank served by pitiful people.
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June 2019 by Annette M.
The tellers and staff are nice, it's the Trust Department that is troubling at Wells Fargo. Extremely poor communication and customer service skills by the department; specifically Robert Galey Jr. Getting information regarding estate status is nearly impossible, and you are made to feel like an irritation rather than a valued client. This is concerning considering family members have put their confidence in this organization to settle their affairs. Do yourself a favor and take the advice of my financial advisor...run, don't walk, to anyone other than a bank when you are planning your Trust.
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May 2019 by Evan Guthrie
The Wells Fargo Bank branch on Broad Street is a great bank. It has a very beautiful and historic interior that is a pleasant experience each visit. The tellers and bankers are super helpful and accommodating and it is never a very long wait to get helped. They can solve every issue and make sure all of your banking needs are met. Overall awesome branch.
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April 2019 by Evan G.
The Wells Fargo Bank branch on Broad Street is a great bank. It has a very beautiful and historic interior that is a pleasant experience each visit. The tellers and bankers are super helpful and accommodating and it is never a very long wait to get helped. They can solve every issue and make sure all of your banking needs are met. Overall awesome branch.
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April 2019 by James Woods
I have been a customer for over 26 years.Unless you are a millionaire Wells Fargo is one of the worst banking organizations you could chose to bank with. You mean absolutely nothing to the organization as a whole and the service outside of this branch location is complete garbage.This branch is the only redeeming factor. Major customer service issues lately. No one seems to actually care, you get passed around on the phone. Because they had the account issue, there are 1,000 hoops to jump through to get anything accomplished.
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May 2016 by Timothy A.
Aside from having a warm and friendly staff, I appreciate the history of this building, and enjoy coming in just to browse around ... not too suspiciously though, because this is a bank. This is the oldest operating Wells Fargo branch in the country. Location is everything too, seating at the intersection of Broad and E Bay in historic downtown Charleston. What's not to like?
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February 2016 by Michael Hetzel
Really nice looking bank. Tellers were very helpful. We got a little bombarded by staff to open an account but I can't hold that against them.
