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February 2023 by Tom P.
We came to visit from Texas. Walking around shopping. Then needing a restroom! Went into bank and withdrew money ( we are we customers in Texas, daughter works there) you guest it NO customer bathrooms!!! had to scamble they said go to souvenir shop across street. They did have a restroom but told me I had to buy something. Really! I think I like Texas better! Thumbs down to Wells Fargo and Charleston souvenir shop in French Quarter
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August 2022 by Google user
The customer service clerk told me that if he updated my contact information it would take 7-10 business days before I could access my account online. I knew this was not true b/c I was at a bank location on yesterday and the teller told me I could setup at home. I asked to speak with a supervisor, I was put on hold and no one NEVER came on the line. That clerk Needs additional training and be told Customers is the reason he has a job. No Customer! No Job! I know that the recorded calls are Only Beneficial to Merchant.
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April 2022 by Cody Jenks
Don’t bank here
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March 2022 by Roberta Dawson
The customer service clerk told me that if he updated my contact information it would take 7-10 business days before I could access my account online. I knew this was not true b/c I was at a bank location on yesterday and the teller told me I could setup at home. I asked to speak with a supervisor, I was put on hold and no one NEVER came on the line. That clerk Needs additional training and be told Customers is the reason he has a job. No Customer! No Job! I know that the recorded calls are Only Beneficial to Merchant.
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January 2021 by bob h.
A 25+ year client of Wells (mostly, while in CA), who continued to bank with this institution through all of its ethical and organizational failings - believing that the local banking experience and relationship was more important than any accused corporate-level malfeasance. The performance of the senior managers at both the Broad Street branch and personal banking operations is atrocious, and has caused me to transfer my accounts to a different financial institution.
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September 2019 by Evan Guthrie
This is a very convenient ATM and has come in handy on more than one occasion.
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June 2019 by Annette M.
The tellers and staff are nice, it's the Trust Department that is troubling at Wells Fargo. Extremely poor communication and customer service skills by the department; specifically Robert Galey Jr. Getting information regarding estate status is nearly impossible, and you are made to feel like an irritation rather than a valued client. This is concerning considering family members have put their confidence in this organization to settle their affairs. Do yourself a favor and take the advice of my financial advisor...run, don't walk, to anyone other than a bank when you are planning your Trust.
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April 2019 by Evan G.
The Wells Fargo Bank branch on Broad Street is a great bank. It has a very beautiful and historic interior that is a pleasant experience each visit. The tellers and bankers are super helpful and accommodating and it is never a very long wait to get helped. They can solve every issue and make sure all of your banking needs are met. Overall awesome branch.
