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December 2023 by Anastasia C
A shout-out to Liza M for helping me so quickly and efficiently with fraud charges within one day from them being posted. Thanks so much for the peace of mind!
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July 2023 by Dustin Herring
One stars for their refusal to work with me. My ID literally expired on my nirthday, a day before the 4th July and I can't get no grace period to cash a check to buy my license again. Was considering opening account until this... will never use truist again if by my own accord! Period.
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March 2023 by Reese Davis
Rudest people ever
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December 2022 by Phoebe Smith
E every time I go to the bank I receive conflicting information I received what information from a lady named Whitney it was completely different from the information I've received from other people at the location. I've contacted the main office and each time they tell me the information I've received is incorrect. The money was not just spursed from the ATM machine in the bank refused to even look at the cameras to see what happened and why it was not dispensed. I never received my money back.
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October 2022 by Sundari Muhammad
If I could give them a zero, I would. I had this bank for over 12 years and then 3 years ago they just changed my account without notification and started charging me a monthly fee. I closed that account. This year 2022, my family and I moved and the bbt is basically across the street. We haven't even been with them a month and I have had multiple issues. The first one is we received a incentive with opening an account in the time frame we did and would receive money in our account, when I called and asked about it, they had no clue? and I was suggested to call customer service. When I called customer service, the lady was rude and said she couldn't confirm my information and I would have to go into the branch so they could call and have my ID. I asked can't I just give her my ID information and she said no. I went into the branch and there was nothing they could do, of course. The same week I tried activating my CC and the lady asked for my information, I gave it to her and she asked for it again. When I gave it to her the 2nd time she said, "What??" And I told her off, then she said she couldn't help and would have to forward me to another person, she came back on about a minute later and said bc they are switching everything over to Truist, I would have to call back later. The next day, I went to make a down payment and it kept getting denied, even though I had the money. I was disappointed to find our it was bc there is a $3,000 daily spending limit. Time to switch banks. It's crazy how a bank will take your money, but when you need to take it out, there's a problem due to daily spending and ATM limitations.
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March 2022 by Sundari Harris
If I could give them a zero, I would. I had this bank for over 12 years and then 3 years ago they just changed my account without notification and started charging me a monthly fee. I closed that account. This year 2022, my family and I moved and the bbt is basically across the street. We haven't even been with them a month and I have had multiple issues. The first one is we received a incentive with opening an account in the time frame we did and would receive money in our account, when I called and asked about it, they had no clue? and I was suggested to call customer service. When I called customer service, the lady was rude and said she couldn't confirm my information and I would have to go into the branch so they could call and have my ID. I asked can't I just give her my ID information and she said no. I went into the branch and there was nothing they could do, of course. The same week I tried activating my CC and the lady asked for my information, I gave it to her and she asked for it again. When I gave it to her the 2nd time she said, "What??" And I told her off, then she said she couldn't help and would have to forward me to another person, she came back on about a minute later and said bc they are switching everything over to Truist, I would have to call back later. The next day, I went to make a down payment and it kept getting denied, even though I had the money. I was disappointed to find our it was bc there is a $3,000 daily spending limit. Time to switch banks. It's crazy how a bank will take your money, but when you need to take it out, there's a problem due to daily spending and ATM limitations.
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December 2021 by Michael Crimminger
Very clean Bank very nice people
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September 2021 by Critical
If I could give them a zero I would !! Always rude done banking with them
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August 2017 by Robert Goorey
Friendly atmosphere with knowledgeable staff helping you with every banking need you have. Would not bank with any other bank due to the service that they have rendered to me over the last 17 years.
