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January 2024 by Stephen Sark
Terrible customer service. But that is an AT&T corporate issue, not just this location. If you want to open an account, they are happy to take your credit card information. If you need help with anything else, the associate just tells you to call a number. Also, this is the first time that a customer service associate from any business has referred to me as "dude." Not professional. I was there to help my friend with his account, but this experience reminded me why I left AT&T more than 10 years ago and have never regretted that decision.
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January 2024 by Sylvia Williamson
The staff was very helpful and aided me with the processing of mine and my cousin's payment. The only thing is this location should have a kiosk payment machine!
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December 2023 by Angel Bradford
awesome service from kaplin with helping me get sons ipads ! definitely a gentleman and highly professional! he deserves a bonus!
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November 2023 by Chris Jones (The Deaf Guy)
Fantastic salesman! Same guy I met last year. Replaced my screen protector quickly and professional! Will return again! Best AT&T store out of all!
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November 2023 by Jenna
I called this location to see exactly where they were located, since I had to park down the street and walk. This is how the conversation went.Me: Hi, I wanted to see if you could tell me exactly where you were located.ATT employee: What you can do is go to Google Maps or Apple Maps and put in our address.Me: What are you near?ATT employee: We are near a couple local businesses.Me: Huh?ATT employee: We are down from Jimmy John’s.Me: Thank youI then walked back to my car and left. This customer service was lacking and it did not take all of that to get a little assistance finding your store. I will take my business elsewhere.
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November 2023 by Callie Lopez
They were very helpful friendly and patient.
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September 2023 by Gregory Ford
The individual who served me was very polite and well mannered. He also processed me quickly without any glitches. Thanks, I am satisfied with your services.
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August 2023 by DWNY WILSON
Ron the sales rep was so patient and kind. He listened and asked questions to identify my tech needs. I upgrade my phone and upgraded my hubby from an old flip phone. We were there a long while but Ron was very attentive checking in to make the change over so much smoother! Stellar customer service and the reason I have been a loyal ATT customer for 20yrs!! Thank you Ron!!
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August 2023 by caspian stimson
Wonderful customer care! I was nervous about making the switch from android to IPhone and was put at ease with their wisdom and patience. Great experience!
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January 2023 by Dominique Dorrah
Amazing service Ron has by far been the best representation of Att I have ever dealt with. Very knowledgeable, outgoing and professional. Assisted me with setup, transfer and even helped me reorganize my device. From now on this will be the only AT&T I do business with.
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January 2023 by shah brown
Store is amazing I love the environment from the music choice to the reps. I’ve had the pleasure of working with Ron who not only assisted me with setup but got me this new iPad! I’m so excited going into the holiday season thank you Ron!
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January 2023 by Alice Powell
Best experience ever shopping for a phone. Ron did a truly excellent job. I wish I could give him even more stars.
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November 2022 by Laura Jane
According to the guys working there, they don't have any prepaid phones. I use AT&T prepaid service and my charging port is messed up. I went to this store to buy a phone and transfer service. Hi, do you have any prepaid phones. No, we don't have any phones, but we can set you up with service. How can they set me up with service if they don't have any phones? Besides, I already had service, but switched companies yesterday. Thank you for NOT helping me. :-)
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October 2022 by Findlay Salter
Don’t ever walk into this store! These guys will mislead you and then tell you to call customer service to fix anything! Go to cross hill or just take care of your business online!
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October 2022 by D Law
Stood outside an apparently vacant store for 30 minutes waiting for someone to come and unlock the door at 5 o’clock on Wednesday should’ve been open
