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May 2024 by Ashanay Owens
Scheduled an interview with me just to not show up. It seems that I dodged a bullet because this place is trash. I wish I could get back my wasted time back.
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April 2024 by Tayla Mooneyhan
Do not go here if you want your money taken. I went to order the younger girl was VERY rude. She seemed very impatient with me. I ordered and paid and went on shopping. Well as I was leaving I noticed I got double charged. I went and showed them. I got told “it doesn’t show we double charged you, if it still say it tomorrow come back” I told them I lived over an hour away and I couldn’t. Well they told me there was nothing they could do. I’ve tried calling all the numbers and it just goes to “I’m sorry we’re busy”.
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November 2023 by Morgan Boneparte
The ladies at the Kiosk are awesome! Great service and the pretzels are often fresh!
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August 2023 by tyasia lee
had nets flying around and rude employees
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July 2023 by Sonya Scott
Don't even waste your time applying here because the so-called hiring manager they have to set up an interview with will never interview with you. I should know because they had me waiting the whole day for the web interview and no one joined the meeting.
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July 2023 by Kenneth
After spending the day with my daughter I thought it would be a good idea to stop by and grab some pretzels. It was about an hour and a half before closing time and they were pretty busy. While my daughter and I was waiting to place our order, we over heard music coming from a bluetooth speaker that belonged to a staff member. The music that was playing said; f***, b****, and p**** every other word. I asked one of the employees to turn it down because there was kids in line and it just so happened to be the person playing this music. He proceeded it to turn it down but just wasn't enough. Also my daughter and I was unable to eat our pretzels due to how hard they were.
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July 2023 by Max John
The pretzel nuggets were not nuggets at all but some were almost as a big as a biscuit. For that reason only 4-5 were in each cup of our order. The bottom was hard and they must have forgotten to add the pretzel salt. Such a disappointment to notice once you’re too far away to go back for a refund. They need training at this location for sure.
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June 2023 by Nicholle' Durham
Purchased mini dogs and pretzel covering was so hard. Not burnt, just hard. Couldn't even bite nor enjoy. Found the closest trash can. Disappointed each of the three times I've gone. Never again. Skip the one by Pandora/Build a bear ( unless you like wasting money) and go to the Kiosk Store near Starbucks and Forever 21.
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June 2023 by Ve T
I love Auntie Anne's EXCEPT when they serve the pre packaged bites that have been sitting over time. By this time a syrupy glaze has formed. Maybe some love the syrup style, I DO NOT. To be honest with you, the bites are NO LONGER Auntie Anne's they become Auntie Scam's. My purchase only produced one that was perfect and it was the one located at the very top of the order. BUYERS BEWARE: Order a freshly prepared cup if you want your money's worth. This was a waste of my hard earned cash.
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May 2023 by Tempestt Shields
I really Appreciate the store manager getting to his store on time when it’s a situation and helping me solve it in a very easy way . But I didn’t get the best customer service today . Thank you to the lady at was training and also the young lady in the back making the treats ! But the other young lady who didn’t open the store on time and was very rude and also threatened to beat my a** . I had to call the cops but luckily they didn’t show but mall security did their part correctly . I let it go but she shouldn’t Be in customer service if you don’t know how to speak to customers . That’s not how things work now a days . She also gave me the wrong name and refused to give me the managers name and number . So she made the situation very worst ! Even though ( I think it was handle ) I still had a great at the mall . But customer service is KEY and that situation could have went very badly . If she was having a bad day then call out and pray about it . But watch what you say to people .
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January 2023 by Trice G
Definitely not the same pretzels. I ordered the cinnamon sugar nuggets and the corn dog bites. For $13 I should have left them there the pretzel is not as good and of course the serving is less.But the location next to Build a Bear is always busy.
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December 2022 by Alexis Wright
Very poor customer service and rude workers! Why have an area for pick up but ignore the customers standing there!? This is not the first time this has happened! Will not order from them again.
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November 2022 by Mariyah Gatewood
Cheged for ice working in the mall with my own cup.
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October 2022 by Jorge “Jorgie” Alvarado
Agree with the other reviews. Ordered 5 pretzels got 1 and was hard, cold and had no cinnamon
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September 2022 by Evan G.
Auntie Anne's at Columbiana Centre in Columbia is a great place to go for all things quality pretzels and much more. The staff here is very friendly and accommodating to make sure that you have everything that you need. Good experience every time I have been here.
