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December 2022 by Steve R.
Just try to talk to someone on the phone, almost impossible. When someone finally answered, we were told to call another office. Same thing. It took a month to get through and by that time we were so fustrated we cancelled our service.
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February 2021 by Jac B.
My dog was given the wrong medication. 10mg is what she was prescribed. They put the sticker for the 10mg prescription on a 30mg box. Luckily I caught it as I wasn't having much trust with her care. I was given an apology and told they are changing their practice policies so it doesnt happen again. It shouldn't have happened in the first place: it's called malpractice. I then asked to cancel my wellness plan and was told I would be charged to cancel. I really want my money back and to move on. Customer service has been just as bad. I'm seeking legal counsel and if you Google banfield you will find they are already in a Class Action Lawsuit for killing peoples pets. Take your fur baby elsewhere if you want them well and alive. I will never be back and I hope other pet parents find a better plan for their loved ones. I'm beyond disappointed.
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November 2020 by Abigail S.
Very unprofessional staff that are extremely rude and if they treat their customers like that, lord only knows how they'll treat your dog. I will never return here again and was very disappointed with the service. Please take your animals elsewhere for their sake and yours.
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October 2020 by Kate B.
This Banfield is not one that I would recommend, except for one vet, Dr. Nunez. She is so sweet and truly cares for the pets that she sees. I have had terrible experiences here with my dog. Multiple visits for the same issue without resolution. I attempted to cancel my pet plan and was "not approved" to have my plan terminated. There were times that my dog and myself were treated fairly, but overall the bad outweighed the good.
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June 2020 by Danielle C.
Do NOT take your pets here! Dr Tanya Bruce Thomas is the most rude & heartless person I've ever met, her staff even defended her when treating me & my pet horribly. McDonald's cashiers have better customer service. Please take my advice and keep your fur babies far far away from this horrible place!
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April 2020 by Brenda Dailey Steele
Warning Do Not take your furbabies here! My son took his puppy here and ended up at the ER followed by emergency sugery for his furbaby, They do not know what they are doing!
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April 2020 by Findlay Wihlidal
You couldn't ask for more professional or friendly staff. They always take great care of my German Sheppard puppy.
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February 2020 by Richard B.
Just inside Pet Smart. The staff is so friendly and helpful. They truly care about you and your four legged family members.
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December 2019 by Margaret B.
Great Service! My baby is well taken care of. The staff is attentive, caring, and professional. Thank You Banfield!
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December 2019 by Kathy Osust Wilkins
I have been taking my dogs to Banfield for years. In the beginning I had a bad experience with Dr. Parnell and immediately requested a different vet for my dogs. I have been extremely pleased over the years with our current vet, Dr. Thomas. She has been great. The staff at Banfield have always been caring and compassionate with my dogs.
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September 2019 by Sheila Dixon
Reserve at riverwalk apartments
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August 2019 by Janet M. Davis
I'll say yes, but yesterday I was not very happy with them. The front desk was friendly, but they never put me and my dog into a room. The Dr. came out to where the customers sit with there dogs and discussed with me the issues that were going on with my pup instead of putting us in a private room like a professional. I was very dissatisfied with my appointment yesterday. Normally the place is pretty great!
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March 2019 by Karen Sims
Check in assistants are rude a times,Dr. Johnson is so good to my dog Isabella.
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March 2019 by John Thompson
Dropped Sparkie off
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January 2019 by Charlotte B.
I do not recommend Banfield. It is a constant hassle to get an appointment (even when you have the plan) and usually have to wait 1-2 weeks! On top of that the vets do not call you back. I have ended up spending more money taking my dog to other vets that can get her in. Not worth it! And they refuse to let me drop my plan without paying a ridiculous amount of money to get out.
