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September 2025 by Indika Bandara
Dr. Panno, Haley and other care team members of Banfield Pet hospital spring valley, treated him very well. After surgery they took care of him . He recovered very quickly and they called check his status.
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September 2025 by Betty Haygood
Maxwell has been going to the same Banfield pet hospital for eight years now! Your care for Maxwell has always been awesome. Thanks for what you do!!
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September 2025 by Garnett Davis-Shepard
Krissy adors most of the staff including Dr. Panel. Probably, spelled wrong.
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August 2024 by Andrea NayNay
I was a Banfield customer with a previous pet. Our new 5 month old puppy is now a patient. I feel confident that they will give, Prince Charming(Yorkshire Terrier) the same great care as they gave Major(German Shepherd Dog).
Staff professionalism and Customer Service are awesome.
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August 2024 by Cliff Jenkins
Outstanding professional care. I wish they did humans mouse, and Skylar‘s dad.
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August 2024 by M Sanchez
I’m visiting from NY and needed to get my dog his shots. From the moment I called to make the appointment I was provided with excellent customer service. Raven, Eric and Dr. Callaghan are very professional. Dr. Callaghan made my dog very comfortable to the point that he stopped shaking.
I highly recommend this place.
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July 2024 by Scott Warren
We took our beloved buddy 16 year old Jack Russell there to be put down when his health had gotten so bad . They were awesome so empathetic . We just started with our new pup chief . Again just awesome . We love it there
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July 2024 by J Davis Tha Barber
Banfield takes good care of my Chihuahua ( long hair) Batman very well. Only thing I wish the price for the wellness didn’t go up especially since so much is going up. It can be tough me paying the monthly fees. Other than that they definitely have great customer service and you want regret leaving your pet in their care!
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July 2024 by Karen B (For God and Country)
My dog and I were harassed. She was grabbed and examined, but was not having a medical emergency. I didn't sign consent for treatment or grooming. I called, and a groomer happily remembered Sookie. I wanted to do a "walk-in" to get my dog's teeth brushed, that's it. She had a mild murmur for years, and I just checked the cardiologist's echocardiogram, Grade II: Mild no medical therapy. I arrived at the appointed "grooming," at 4:30. We didn't leave until 5:45, without getting my dog's teeth brushed. My dog was calm, showing no signs of stress, sitting quietly. Sookie was still sitting calmly, showing no signs of stress. She saw Sookie walk, and she stated, "I saw her walk." When asked, I reported she has a mild heart murmur, and last time it was checked it was a Grade I. Banfield in Texas was surprised, stating it got better. The groomer said she had to call the cardiologist, and she called South Carolina Veterinary Services, the wrong number most likely on purpose. Thereby, she created a false medical emergency visit to Banfield inside this Petsmart. Now, I had given Banfield permission to check the record, and I am quite sure the attendant or nurse who checked the record saw that it was a mild murmur, just like the Cardiologist said last October 2023, Banfield said in March 2024, and another specialty vet said when he did the echo again in April 2024. But she said nothing was in the record--another false statement. She said usually you cannot check only if they have an appointment. So, they all proceeded, without my permission, to pretend an appointment was needed for a "medical" need. You see, I never signed any intake at the groomer yet. I said to the groomer now at the Banfield counter, "Let me have my dog" and lifted her, but the groomer grabbed her out of my hands, saying "You cannot bring her to the doctor." I said, "I am not bringing her to the doctor, but I am taking her up." I was going to leave because of this fiasco. Anyway, Sookie, showing no signs of stress and very calm, but I thought she was very thirsty, was whisked off. I mentioned she was thirsty, from being outside, and I asked, "Does anyone have water?" I offered water in the car, but she wasn't thirsty. They ignored me. The doctor brought her out and said, "Grade III." I said, "You're wrong, I just got it checked before I came." She then cocked her head and asked, "How old is she?" I didn't answer. After I said she was wrong, she said that's what I hear, and, after I said she is not a cardiologist, she said, "Well when a dog is showing signs of stress, I check the dog because I was asked to check." She showed no signs of stress, and I didn't ask her. The groomer left and whisked a paper off to the manager. I told the manager that I can prove she has mild heart disease. They listened at first, gave me an email, and told me to have all the vet records sent. This is illegal. I went back to Banfield, and they said the doctor was gone. I said I wanted to write a note, but the receptionist at Banfield pretended to write, asking, "What do you want to say?" She said she was just listening. I said, "It was illegal because I didn't ask or give permission." Banfield blamed the groomer and said to speak to her. I asked to speak to the groomer who was now in the back. The black girl was a good actress. While I stood there, saying nothing, she said, "I am not going to let you harass us," after she went in the back and came out: "We called the police." I wasn't speaking at all when she came out, after going to the back, and said, "We called the police." I told the manager what she said, and I wanted to speak to the police. He said, "She didn't call the police. She just said that." I said I was saying they should have said on the phone that they wanted a cardiologist to clear her to brush my dog's teeth. Cardio cl
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July 2024 by T J
The BEST staff ever.....I don't second guess their decisions or recommendations
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June 2024 by Chef Destinee
I love Banfield-Spring Valley. I've been going they're for 9 years and it's been the best care for my fur babies ever!! I love working with Raven, Jessica, Dr. Panno, Dr. King and ask the staff there.
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June 2024 by Saucy The Sauce Boss
Have been using banfield for our animals for years. Started going to this location last year and it’s been the most frustrating one I’ve been too. While the staff are usually great, it’s close to impossible to talk to someone when you try to call them. You sit on hold for over 30 minutes and no one ever comes back to the phone. This has happened so many times. Having a dog with cancer, I should be able to get ahold of someone there or actually receive a call back. Honestly considering changing locations.
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May 2024 by Cynthia Arrington-Thomas
I am so grateful for the Excellence in every aspect of pet care.
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April 2024 by Antonia Woods
My dog Biscuit loves it here and I don’t have to worry about my dog whenever we leave him to go out of town! Companion takes great care of him! Thank you so much !!!
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April 2024 by Nettie Sang
They always take care of Lola. When the visit is over the Vet comes and explain everything and allow you to ask questions. I highly recommend Banfield Pet Hospital.
