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May 2023 by Michelle C.
If I could give 0 stars I would. The point of a bank is to be able to go in during business hours and have access to your cash but every single time I come in here they always give some sorry excuse that they can’t give me cash. There’s only one “teller” station and it’s NEVER staffed and they act like it’s the hugest inconvenience if they have to help you get cash. Every single time Tyler and Ashlyn give me attitudes in order to do their simple job of giving me the money from my account.
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January 2023 by K N
Atm broken here and chapin why have if I can't use? Last time main building down town wrong hours on door atm broken .. seriously thinking of switching banks .
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October 2022 by LJ P
Worst bank in the area (as most BOAs are)- poor service, limited hours, have to guess whether they will be closed for an extended period. The main function of a bank is to allow its customers to withdraw and deposit money. When I went in recently, was told that if I could not use the ATM then I could not withdraw or deposit money because they were short-staffed. News flash- your primary job is to take and dispense money- if you can't do that what good are you.
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September 2022 by amr elwarak
Very unprofessional Merrill staff !!!!I had an appointment & showed up 10-15 minutes earlier & Guess what that Merrill person didn’t even show up for work or didn’t even call to cancel or nothing nor even an apology after I waisted my time so Thats not only it I went by before & even the bank was closed in a weekday well if they have employees like that I guess thats a bad business!!! I’m thinking just to take my business elsewhere . Unbelievable!!!!!!!
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September 2020 by Kathy Faust
They didn’t have a choice of zero stars, but that is what I would rate it. Not this location in particular, but Bank of America in general is nothing but a corporation who cares nothing about the customers. They are only interested in the shareholders. I have had a problem since August 14 and it took me a week and a 2 hour wait over the phone to speak to a person. I paid extra on my mortgage to be applied to principal on August 14 and told the person 3 times to apply the extra to principal, but of course it was not. It says unapplied funds on my online account. I then received my September mortgage statement and it had applied the extra to that payment. The kind person I finally spoke to on August 24 apologized for the error and the long wait and told me it would be corrected by August 28 and of course it has still not been corrected. Do not do business with this bank!!! I am considering refinancing with another local bank where you can get a person on the phone if you have a problem, without holding for 2 hours, and having the problem solved. This is the second major problem I’ve had with this bank. If you have to wait 2 hours to speak to a person, that tells me there are a lot of people calling with problems with this bank. They have also closed some of their branches making it difficult to go in person. And good luck getting any problem solved. I believe they hope you will get frustrated and give up. Worst bank ever!
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February 2020 by NATE ELLISON
6 people in line 1 person behind counter and 3 people in offices. Poor customer service
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January 2020 by Ray Lord
Why does my bank of over 30 years close at 4pm on a workday? Worst customer service on the planet. My soon to be new bank is open until 5pm.
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December 2019 by Sir William Adams
Here is a timeline
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February 2017 by Christina Greene
Best bank of America I've been to!
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September 2016 by Agnes Watson-Lindler
Tampatha made my experience stellar. She is knowledgeable, caring and very transparent about her love of banking. She makes herself available to you and follows up by reaching out via email AND phone. Tampatha is a ROCK STAR 🎉🎉🎉
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May 2016 by Bill Julian
Not enough personnel.
