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September 2023 by Kiarra M. Taylor
I implore you, do not under ANY circumstances utilize this location. I came in for the first time to deposit a check since I was closer to this one, than my usual one, and I deeply regret it. I deposited a check from Fidelity, you know, a nationally known, reputable company, on Friday, September 8th at 9:30am and was told by the teller (and given a printout with the same information) that my funds would be available to me in a few days on September 12th. I was fine with this date as my mortgage isn’t due until the 14th and that’s what I was using some of the funds for. Then, later that night, I get an email saying my funds won’t be able until September 19th. I just came back to this same location today, September 9th, trying to find out why I was told one thing and now it’s another and the staff “didn’t know anything.” So…you don’t know…your…job? Upon asking for a manager, she said the sameThing. Unbelievable. No concern for their LONG TIME customer whatsoever. No attempt to rectify the situation or do some research to figure things out.The instant my check clears, I WILL BE CLOSING MY ACCOUNT.
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August 2023 by Xuexuan Zhu
Only 2 window to deposit and 1 office to deal with business stuff
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December 2022 by Ashley Lynch
If I could give no stars I would. I deposited a cashier check on Friday which is guaranteed funds. They held my funds for ten days which is bs. The only reason I got a Bank of America account because I needed a local bank but I will never use them and wouldn’t recommend them for nobody at all. Because they said my funds would be available on Tuesday but now they won’t be available til Jan. 5.
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December 2022 by Delaqua P
I don't go into banks often because they close at 4. People are usually still working or get off and don't even have time to make it in time. But thats a BOA problem not this branch. The people at this location do there job but they don't seem to want to be there except one lady who was very friendly and had a big smile on her face which I appreciated that.
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December 2022 by Julia S
I bring them large orders with food and for the second time and they deceive at first indicate that they give a tip and then they just take it away. It's a shame shame that we work for people like you.
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March 2022 by Raj R
Oh My God.. Such a Horrible Staff.. they don't respect any one or Talk nicely to any one.. I wish they Fire everyone and hire some new staff..
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March 2022 by Cole Wilde
Closed the drive thru and line inside is ridiculous. Also very confrontational about masks..
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November 2021 by Michael Saul
Poor customer service. No reason to even have a telephone number listed, as none of their employees will answer.
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October 2021 by Jason Brown
Not a huge fan of bank of America these days. Seems since covid hit they've done all they can to force you to atm machines or the mobile app. Very few drive through are open anymore (something that doesn't make much sense if your trying to avoid contact) and less tellers working inside leading to more people lined up inside and out the door. Hours on the website for Saturday branches that are open are not right either. This is in general for boa, not just this particular location. They've made it harder and harder to do business with them. I personally don't trust an app for all my transactions and they're not that convenient these days whwn you want to handle something or much less, deposit a check.
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October 2021 by Daizark
Quick and easy if you book an appointment just bring a form of identification.
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September 2021 by Stacie Hall
Great service friendly and professional staff
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July 2021 by Patty Paul
Easy access, lots of parking. Inside ATM allows you to select denomination of the bills you want to withdraw.
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March 2021 by Mark Locke
Terrible long lines - wrap outside the buildingEver since they closed Polo Road BranchTime to find a new Bank
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February 2021 by Jon Harper
Totally unhelpful. Tried to get a home owners loan, had to reapply 4 times over the course of several months as they kept losing the paperwork. I finally called it quits and went with someone else. Far less stress and no lost paperwork and got the loan within a few days. Recently lost a card and tried to get a replacement fast tracked to me and went to the bank to pull out a little money to cover me until then. Nope. Got there a minute before closing and closed and locked the door in my face. Absolutely do not recommend using them.
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January 2021 by jason jacobs
Teller could work on her manners. Also please stay open later than 4! When can people ever get anything done?
