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April 2024 by Haylie
Been coming to this BAB since I was a kid. Very nostalgic. Great selection of bears and clothing
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February 2024 by Jadeyy B
The staff is very kind and helpful
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February 2024 by Danielle Lawson-Garland
Went here for the first time today for my son's birthday and we had a great time, all the employees were so kind and helpful. Thank you for helping us have a fun day.
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January 2024 by Sheree Smith
Amber was so helpful and we had fun picking out our animals. Was a fun experience. Abbie too Columbiana Center
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December 2023 by Dwanequa Murphy
Very organized, clean, good choices from very affordable to more pricey. Employees got my child involved with stuffing the bear and she loved it. I took off one star because after paying for every part of the bear including, the skin, the voice, and the clothes, I still had to pay for the box to carry it out with. It did come with an adorable birth certificate. Overall a good experience!
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October 2023 by Sateria Peterson
Really friendly staff, very helpful. Extremely busy- but they kept up customer service fairly well.
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September 2023 by Jim Hamilton
We had little ones everywhere today and the Ladies @ Build a Bear made us feel welcomed and loved. Thank you so much for your kindness and patience ❤️ everyone had a lot of fun!
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August 2023 by Cheyenne Altig
Took my toddler and his three siblings to celebrate his birthday with bears today(a Monday.) There was one other family with two children ahead of us in the stuffing line. My older kids were very indecisive about which bears they were wanting to get and the ONE worker actually out of the bear den very rudely told us we needed to stand by their white board that indicated the start of the stuffing line. That would have been fine if the kids were done picking their animals. But we made them pick and go stand in line and wait for the ONE worker to get done with the family ahead of us. As we waited a second worker came out of the bear den pushing a rolling basket of stuffing, didn’t offer to help stuff our four bears. She just made a face to her coworker and went back to the bear den. So we get done stuffing our bears and are looking around at shirts and things and a third worker came out of the bear den, did something and quickly went back to the den. When she went back there were zero employees on the sales floor. Just our family with four kids and the aforementioned family with two kids. We were never told to register our bears, or anything mildly helpful to the BABW experience. Since I have been before, we went ahead and did that, and we filled out the birth certificates and weren’t given them at all when we did check out finally. We weren’t offered a carrying box or bag for any of the animals so the kids had to carry them in the mall. I don’t recommend this particular location as it wasn’t a magical experience and the workers didn’t seem to care about their jobs. Pretty disappointing
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July 2023 by Kengi Mc
We had a very pleasant experience today. Our bear builder, Shirco was very engaging and passionate about our selection of sound, scents and fluff. We love this place! Keep on treating each person as though it was their first time. We are pleased to bring Jellie the frog home with us.
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June 2023 by C R
I always have a good experience at this store but today was really on another level! Amber was so helpful, kind and attentive! The Columbia BAB is lucky to have such a great employee
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June 2023 by Sammie Barber
We came in with my niece for her first time being able to pick a bear out. We ourselves have many many beasts from this location and haven’t had any problems. The lady working was nice enough, however. My niece picked out the new coral bear and went to get it stuffed, was not offered to do the heat ceremony which she was looking so forward to- it’s part of bringing the experience to life- however the lady seemed more interested in getting her out the door along with us, and just picked out the heart for my niece and stuffed it inside the bear. Then proceeded to do the same for my partners and mine. We know what to look at when shopping here, $160 later and i have a very distraught little girl who just wanted a heart ceremony. I’ll stick with the one in Myrtle beach and make the drive for it going forwards. I did contact customer service and they simply said they would reach out to discuss this with the Columbia branch. At least they could have offered to restuff our bears and do the heart ceremony for my niece.
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June 2023 by Kelly Jacobson
We used to love coming here, but it's not the same anymore. The shelves are bare, and what is there is so disorganized. The atmosphere used to be so happy and joyous, making for a very fun and memorable experience for kids, but that is no longer the case. Just seems they don't care anymore.
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June 2023 by True2daflame
First time there to get a toy for my son and it was more expensive than I thought it would be. They have all these little add-ons that quickly add to the total you'll be paying by the time you get to the register.
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May 2023 by Jean Dixon
Abby,LA LA, were awesome. I took my daughter for her bday and her friend. I've never been there. Staff was sweet and very attentive to our needs. The girls got the same bear and clothes friends tshirt but different smells, strawberries, and bubble gum. The girls had me pick one out as well to place on my desk. I got a stitch with a tropical shirt.
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April 2023 by Trinity Lenhardt
went in 20 mins before close to get a graduation cap for my bear, and realized i had forgot the gift cards i had in the car. when i asked the employee checking me out if she would mind if i grabbed them, she kept telling me that they were closing in 20 mins and that it isn’t her problem. i asked her to just cancel the transaction and she said she “couldn’t do anything about that”, it took me asking twice for her to finally void the transaction. overall she was rude and unprofessional, i want to give the benefit of the doubt and think maybe it was just a bad day? i would understand if i came in like 5 mins before close but i had plenty of time to make it back..
