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November 2023 by dwayne morgan
Today was extremely different per the service that I've received over the past 3 or so years. I don't know if the lady was afraid, intimidated or what. But, she appeared startled of my presence. I won't indulge in any possibilities as everyone have such days. She was really nervous like while asking questions and instructing me to sit in the lobby as titles are kept else where and shared that the bank was slow with people (short staffed) and she was just there to help fill in. Let's not assume for the sake of, but she was extremely different per other friendly approaches. On the other hand,I had already received information that my car title would be in the teller lobby. The young man was cool calm and collected per others when I come in the credit union. He politely went and got my title and gave it to my as she hearingly enough in the small area indicated he would need proper I. D. Oh well strange experience somewhat. But in my view no harm no foul. But very different to say the least.Dwayne
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May 2023 by Kathy Evans
I have been a member of this credit union for over 25 years and I am generally happy with it. However, in the past year I have had trouble getting into my account online, especially after I have changed my password. Since I do almost all of my banking online, this is not only inconvenient, it is annoying! I am about to give up and take my business elsewhere. Please make the necessary changes to have password updates automatic. I am pretty sure that is the problem. I make the changes and I think I can use them immediately but I cannot.
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January 2023 by Chuck OShields
I secured a loan through Caro Federal Credit Union back in August for my wife's car. Then, just today I closed on a loan to replace my car. In both cases I worked with Monica Bligen. She is very thorough and professional in every way. It was a pleasure meeting and doing business with her. I've been a credit union member for over 40 years, and I've received consistently good service during that time. My association with Ms. Bligen was no exception. It was among the best experiences I've had with Caro.
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December 2022 by WEfishing
HORROR STORYWill be switching banks…All of my money is in my account here and I only have one card. I am 2 hours away from the nearest bank and my car is in the shop with little gas so I have no way to go there to withdraw money of get a new card. Today is Friday and my card had declined twice, I went to pick up my only vehicle from the shop and it declined a third time. I also have all of my bills including my electric and water bill coming in today. Caro has not been able to tell me what is wrong with my account. I was told I could wait until Monday or Tuesday for a call back from a specialist. So essentially I have no way to spend my hard earned money, no truck, and my water and electricity will most likely be shut off once the card declines for them. I am also low on groceries and have no way to buy more without my card working. There seems to be nothing they can do for me and I just have to accept that all of my essential services will be shut off because my car is locked.
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November 2022 by Bob Bobberson
Ever since Lorie left, the place has gone downhill.Phone is never answered. It’s impossible to speak to someone on the phone.I needed a new debit card, she said sure. Then proceeded to help the other customers in line. Been here for 25 minutes. New debit card took 5 min in the past.Horrible training of employees, they don’t hold them accountable. They also fleece you if your account goes negative by $35 every two days it stays negative. The only way this bank can make money is by literally stealing from you, instead of by providing an actual service.Gonna switch to First Citizens. At least they’re organized, act professionally, don’t close at 2:00 (Pulaski st location), and their employees are actually at work to work.
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July 2022 by Joanna C.
I have been banking here since I arrived in Columbia from Canada in 1995. Big banks would not give me a credit card or cash cheques in American dollars drawn on Canadian Banks (as a foreigner, I was considered to have no financial history even though my previous credit card was with Citibank and my pay was being directly deposited). Carolina Collegiate, as it was then known did all that for me and were so wonderful that I have been their loyal customer ever since. I don't know who suggested the goofy new name or the ostentatious, pillared new building (with the most grindingly depressing, generic interior) and all the policy changes, but I have to agree with the other reviewers that they now have the inconveniences of a small bank plus the obliviousness and rapaciousness of a big one. The ATMs cannot read most of the cheques I try to deposit, but the only branch with actual people at it is not convenient. Even simple questions go through an annoying automated screening process and if you are lucky enough to get an actual human being on the phone they rarely know what they are doing. It takes forever to get problems resolved because the people at the bank do not return calls. I will only be here for a couple more years so I will stick it out, but is so disappointing to see this delightful, small and friendly bank turn into what appears to be an undergraduate marketing project gone wrong.
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December 2021 by Alex Jackson
I have been a member of Caro since it was Carolina Federal. I joined in the 90's, and never regretted my choice. The people are always willing to assist, and passionate about the members needs. I have financed cars, homes, personal loans; and have a business account with them. They did not always say yes to my loan request, but I always felt like family not just a member.Thank you directors and hiring authorities for placing such tenacious and professional people on the front lines.
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December 2021 by T C
This is a great place to bank with. The staff is always friendly and are extremely efficient. Monica Bligen was especially helpful in walking me through the process of being a first time car buyer. She made the process quick and painless. I would highly recommend her and this credit union.
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December 2021 by MzPrincess Love
I love this bank and the customer service that they provide is awesome! I was about to make a huge mistake and Monica helped me out with a lower rate. I was treated with respect, dignity and kindness! Ya'll have a great employee!! Thank you again!!
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December 2021 by Denise Hough
Stacy Peake is awesome! He helped me with business accounts and business loan. He is professional, thorough and very patient. He ensures your understanding and is very responsive. I really appreciate his attentiveness to my needs.
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December 2021 by Mphoentle Kutwana
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November 2021 by Courtney Bates
Renee was very attentive and helpful and she was able to successfully meet my needs. Problem solved just like that. Delighted with the results
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November 2021 by Keyatta Blu
This is one of the best banks in SC. I have personal and business accounts with them. They are friendly, efficient, and very helpful. I recommend them to all of my friends and clients.
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July 2021 by Kenya Harley
Easy, quick process! John was very helpful!
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February 2021 by Conrad Long
I have used Caro since I was a little kid and they have taken great care of me. Highly recommend. I even kept my account after moving out of state because they’re the best.
