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January 2024 by Mlssouri Corbett
I really like this shop. The people are nice. The customer service reps insure you know what's going on with your vehicle-what needs attention now and what can wait. Always offer options.
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January 2024 by Tony Stockman
Brought my expedition in for a recall, the guys were great and got it done very quick.
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December 2023 by Brandon D. Massey
The people I have had the opportunity to meet at this dealership have all been extremely kind and willing to help in anyway they can. There inventory for sale are always nice very good mileage when used. Anything that has any question of being nice or having high mileage they send straight to the auction to sell so they can purchase nice cars to sell. They also are probably the only Ford Dealership in South Carolina that keeps for sale in inventory new HD trucks from F250 up to F750 with awesome extras already on the truck so u don’t have to have it done afterwards. Anyway go check these guys out. You won’t be disappointed. My affiliation with the dealership is I have a trucking company that hauls there vehicles mainly to the auction for them. So check them out. You will be treated with respect I’m just a truck driver and the have been super kind to me always over the past couple of years.Thank You!!Brandon MasseyMASSEY’S TRANSPORT SERVICES LLC
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December 2023 by O Iyile
Incredibly rude staff. You tell them what's wrong and they treat you like an idiot for telling them what's wrong and what you would like fixed. All for them to tell you exactly what you just said like you didn't know already and end up fixing it anyway. Insufferable. I paid over $300 to get a new key fob, it didn't work. I came back just for them to finally fix the key fob. Do you not test it before sending us out?
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November 2023 by Joshua Craps
My family loves this place, the maintenance dept is awesome, specifically Giovanni! He gave the absolute best service to my father in law and continues to exceed our expectations. We highly recommend!
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September 2023 by Matt S.
This remains the worst service department I've ever seen. Scheduled an appointment to diagnose and fix my rear defroster. They refused to honor the appointment THEIR OWN WEBSITE made and said it would require them to keep the car for at least 2 weeks just to run the diagnostic check. Do yourself a favor and avoid anything with Dick Smith in the name. Any shade tree mechanic with access to YouTube could do a better job.
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September 2023 by Daphne Hughes
The service is not prompt, they forgot to get back with me for a parts quote on a vehicle once upon a time, they also attempted to sell me a part that was damaged inside the box and the box had been opened prior to payment so they had to have noticed the damage to the part assumably because the box was opened already.
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September 2023 by Easton Gamer
The service department exemplified what customer service truly is! In this day and age it’s not often that we can experience interactions of TRUE CARE for the customer!
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August 2023 by Jessica Estep
John Long went out of his way to help us find the truck we needed at a affordable price ! He was awesome to work with and we greatly appreciate his kindness! The fian. Manger got us approved in less than 30 min and was great !!!
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August 2023 by Bill Dolley
Anthony was great! The mobile van makes it very convenient for the customer. Gave them a 4-star review only because if after several months, had I not gone to check on the status of this recall, I'd still be waiting. The technician who inspected my vehicle months ago and ordered the part said, "we'll call you when the part comes in". I'm not sure who he meant when he said, "we'll call you". He left for other employment and because of this, no one called....seems like a pretty lose way to do business.
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August 2023 by Jordan
Since I always know what I want Doug was the perfect salesman for me, unlike the people at j rhymes with e. There was no pressure or nonsensical jargon like "we got a lot in this vehicle." When I purchased the SUV it was immaculately cleaned and fully fueled. If you're in the market you should pay these guys a visit.
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July 2023 by James Galloway
I had work completed on my truck post auto accident. They did an excellent job. Paxton is a great contact person. He is super nice and knowledgeable of the Ford brand. Great job.
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July 2023 by Jeff Blizard
As far as the service department goes, I have always had a pleasant experience. My service advisor Viki B. is very knowledgeable and will do all she can to help give you the best service pricing available.
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June 2023 by Margie Rish
Staff was very polite and helpful. This is the second time I had to bring the vehicle in for a missing lug nut in less than 6 months. When the oil was changed and tires rotated apparently the lug nuts weren't properly checked to make sure they were secure because now two have been replaced. I had to tighten the ones on the back right wheel before bringing the vehicle in to get a missing lug nut replaced today. Hopefully they checked all the lug nuts as requested and I won't have to go back again for the same problem.
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April 2023 by Jeff Tidd
I had my big @$$ truck in for a service the other day and was so happy. I dropped it off in the morning and picked it up when they called. I am back because of the old/new service manager
