-
February 2024 by Warren M.
Great customer service. Went here for a slow leak on a tire I bought at the Garners Ferry location about 6 months ago. They said about an hour and they would be done. After about 40 minutes the service technician told me they couldn't find any leak to repair after they put the tire in the bath to locate the leak, at 80lbs pressure. I told him that maybe pumping it up that high and checking the valve stem will fix it. Much better experience here than at the Garners Ferry location a few weeks ago! This is now my Discount Tire location of choice.
-
February 2024 by Dylan Freeland
Drayton was a major help in dealing with my complicated wheel and tire insurance company and getting me back on the road!
-
February 2024 by M Davis
Ordered and paid for tires online days in advance. No one bothered to call me the day before my early morning appt to tell me the tires would not be there on the day and time of my appt. Get up there and at first the guy was nice then he just flipped and told me nose flaring and all, they not FedEx; bc my tires was not there. Tried to sell me what they wanted me to have and tires that wasn't even the tire size of my vehicle. I don't do rudeness and bad customer service where I spend my money. I let the rude guy know how I felt about his response to me, thanked the other guy for his service asked for a refund and left. My money will go where I'm respected and provided what I paid in advance for. The store lost a sale and a repeat customer because I have purchased tires from them in the past.
-
February 2024 by Marian. Says
Excellent customer service and team work.
-
February 2024 by m varney
colin and staff are very very helpful and give excellent service thank you
-
November 2023 by David Nabors
omg best customer service ever. Guys come our the garage to see what you need. They will also come up to you from inside. Smiling faces, and hands down the best customer service I have had or experienced in a long time. We had the entire store helping us. You guys are awesome. Thank you so much. These guys will literally break there neck getting to the phone to pick up your call.
-
November 2023 by Cris Cooper
I wish I could give them a 1/4 star rating. Should be called discount SERVICE. I waited for 20 minutes, standing in front of the counter to get 2 tires. In that 20 minutes, NO one acknowledged me. Techs checked out customers, handing them their keys and wishing them a good weekend so I know they were finished, and then went into the garage/workshop to stand around. I didn’t even get a “we will be right with you.” On a Saturday, I would expect at least a pretense of, ‘we are busy, but we see you are waiting.’ Telling everyone I know, this place does not practice basic acceptable customer service. I will pay regular price for tires to get good service.
-
November 2023 by Georgette
Great customer service from start to finish. Joshua thanks for recommending I get Continental tires and for telling me about the rebate! Jadiah B, thanks for recommending I come to this tire location, and for ensuring my new tires were properly installed, and for your quick service. Will definitely recommend others and this is my new tire store.
-
November 2023 by mark ligon
Felt what I thought was a tire vibration. Went in to find my tires were purchased at a different location with the extra hazard/warranty but is good at any Discount Tire. Because of this they performed a tire rotation and road force balance to rebalance the tires.Based on the wear of one tire they suggested I look into getting an alignment in the near future.
-
November 2023 by David N.
The absolute best customer service I've seen even. These guys will come out of the garage to help you before you get inside. They will also and almost break their necks to get the phone to pick up your phone call. The best the best.
-
September 2023 by Tavares Green
Discount Tire on Killian you have a GOOD one in Joshua!!! He took care of me from start to finish. I never had to question what my status was and even with the late insurance payment he still got everything taken care of for me. His customer service was top notch. If I could give six stars I would, honestly that was a great experience.
-
September 2023 by C S.
I have been a long time customer of Discount Tire. I always get road hazard included. Their policy is free tire rotation when you purchase tires for the life of the tires. I had a road hazard claim for one of my tires so they ordered the tire and I made an appointment for it to be installed along with a tire rotation. Once I finally was put into a bay for service 25 minutes past my appointment time they said that it would take too long to rotate the tires and they were not going to do it. The reasoning is because my vehicle is a dually you have to remove the tires from the rims to rotate. This is why I specifically made an appointment for the rotation. There were 2 managers on duty and Jonathan G. is not the one who said not to rotate the tires. The other manager was out of site in the office. I am a dissatisfied customer and will no longer go to this shop or any discount tire for my vehicle needs. Last note time is as important to your customers and it is to you so you need to make a better effort to be on time as you want the customer to do the same.
-
September 2023 by Gil Smith
This is now my tire place. The manager helped me make the right choice for my SUV after I read all the terrible reviews on the set I had originally ordered. He gave solid and very detailed advice on other alternatives and I'm happy to have been able to receive it. They price match too. I was satisfied with the price quoted but found it just a bit cheaper when reading reviews and researching. They immediately matched the price. No fuss, no headaches. I was in and out with 4 new tires mounted in 1 hour!!! The guys manning the desks up front provided excellent customer service. I appreciate people that want to work and do a good job. Everything I drive will be taken to these guys when tires are needed. Too bad I can't buy my semi-truck tires here... I'd have every last one of them pulling up!!! I'd give them more than 5 stars if I could. Doesn't matter if you find tires cheaper elsewhere, they price match so you'll always get the best price. Add the low wait time and outstanding customer service and you'll want to drop a review as well. Super impressed. Now then, if only they had a vending machine for drinks/snacks inside for customers...
-
September 2023 by Mr. Burgess
I am a loyal customer and support this business all the time. I bought 2 brand new tires today, 9-11-2023, and kindly asked them to rotate the old tires to the rear and the new tires to the front. For some unknown reason, they refused to do it. I then went somewhere else and got the work done that I needed by a professional establishment.
-
August 2023 by Robbin P.
I had a flat tire while driving back from the beach. it was 6pm when I called the team at Discount Tire. Since I had run flats they said to drive slow and they would wait for me. i was on my way to Greenville. I tried to make it the 10 miles but it was super flat, so it had to be towed. I decided to get a hotel in Columbia. Then I waited for the towing company. So scary waiting on the side of the road. get this? When I pulled up to Discount Tire. Hunter and Jackson we're still outside (now 7:10) and they opened the store and got me four brand new tires!!! the kindness of everyone, manager (sorry I did not get your name) and staff was so incredible that I made a promise to myself to pay it forward. Get your tires here people! I'll never go anywhere else but Discount Tire!
