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March 2024 by Kaston
How the hell are you out of almost all donuts at 10? Worst Dunkin’ Donuts I have ever been to. Like can talk not make more donuts throughout the day. I do not recommend this location.
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March 2024 by Jennifer Kingwood-Weldon
Had to fix my own iced coffee because the worker gave me a tall cup when I asked fir a medium cup. Plus it was bitter black coffee no cream or sugar, and I specifically asked for iced coffee, them she going yo bring me the liquid sugar and cream, so I had to mix my own coffee.
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March 2024 by Sierra Copeland
One worker black hair with blonde at the bottom is VERY rude. I was a DoorDash driver picking up food and the cook is getting smart with everybody. People leaving with half their order. Either hire more people or close
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February 2024 by Madeline Morgan
Worst experience ever. I came through the drive thru and ordered one coffee and one breakfast sandwich. I waited in the drive thru line for over TWENTY minutes for my order. Complete waste of time and money. Something needs to change at this Dunkin because this was absolutely ridiculous. Extremely frustrating and will 10/10 never come back.
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February 2024 by Alexandra Nissim
They never have any food. Every time I have gone to this dunkin they are out of everything, including donuts. I will never go to this dunkin again. I don’t know why it even exists still.
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February 2024 by Michelle Johnson (Ladybug Concierge)
Taz, Candy and Diamond give excellent customer service and the freshest food. Thank you all for everything thing you do.
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February 2024 by Mija J
Ordered a drink and food items on the mobile app. got there and they told me they had no food in the whole building and i had to request a refund myself though the app. it was only 11 am. this dunkin always sucks
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February 2024 by Roma Jean Obera
Staff made me wait for 15 minutes in the drive thru for a Boston Creme donut. When I reached the window, the staff said we do not have that donut anymore ?♀️
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December 2023 by Grace Cohn
I ordered a latte with almond milk, they just gave me a cup of almond milk and then argued with me when I asked for what I ordered
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November 2023 by Danielle Carpenter
Placed a curbside order, pulled in to the parking lot and waited, and watched the drive thru lane back up all the way to Devine Street. Cars were eventually pulling away and leaving. I saw someone walk up to the door but it was locked; an employee came out and let them in. Later, they walked out with their order. I walked up to the door and was told "the inside is closed". I told them I had a curbside order, they said "hm" and walked away into the back. I went back to my car and waited another 20 minutes. Watched another person walk up to the door, be let in, and walk out with their order. I tried going to the door again. Knocked on the door. An employee walked around the corner, looked at me and the person waiting with me, and walked back into the back. I waited 5 minutes more, then I finally left.UPDATE 11/20/23:Decided to give this Dunkin’ one more shot. Unfortunately, I never got to order, as I stood at the counter for ten minutes watching employees walk around (to be fair, they were working) without anyone greeting or saying it would be a short wait or anything. They just watched me stand there and said nothing. This location is such a disappointment, their only clientele should really be the high school students across the street who don’t know any better.I had to call the customer service line to have my order refunded. I don't know if they're having a labor shortage like everywhere else, which I understand, but maybe a sign on the door? Or something? In any case, I won't bother coming back. There's so many Starbucks in the area that I won't bother trying to get anything from Dunkin again.
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November 2023 by Claeland Jones
Waited in a drive thru line of 3 cars. It took 45 minutes. Once there were no cars in front of me, the window worker said “one minute please” and dissapeared for 15 more minutes. Extremely hard to believe you could mess something so simple like a drive thru up. There were 3 cars in the parking lot so not sure how this was such a bad experience, won’t be coming back here. Hopefully nobody’s getting paid more than $8 an hour.
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November 2023 by Gigi Duncan
I went into to Dunkin’ before a football tailgate with a large order. The staff (especially Jessica) was exceptional in being patient, kind, and considerate in completing that order of three dozen donuts, coffee containers, and individual drinks! Jessica came into work as I walked in and immediately came to my help and assistance! I would recommend this location to anyone!
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November 2023 by Forest Ballinger
I’ve been twice and there won’t be a third. The absolute slowest service I’ve ever had at a coffee shop. 10-15 every time; first time 1 car in front of me, second time only 2. Today when I finally go to the window I flat out told them I wasn’t paying. They did give it to me anyway but go figure, it was Luke warm. Never again.
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November 2023 by Abigail LaPoint
The literal WORST DUNKIN I HAVE EVER BEEN TO!!! After repeating back the order twice, still absolutely screwed it up. Have had multiple bad experiences here. DO NOT GO HERE IF ITS THE LAST RESTAURANT ON EARTH!!!
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October 2023 by Loryn B.
we ran through this dunkin this morning on our way back home to Surf City from TN. was horrified to see something in my coffee through the mouth hole, opened the lid to find a whole hair on the top of the lid. as a coffee shop barista/supervisor, this is unacceptable. now seeing the reviews of this dunkin, i am not surprised. step it up and have some pride in your job, guys. very disappointing because i gave them a good tip.
