Exxon is a business that provides a friendly and welcoming atmosphere for its customers. The cashiers are described as friendly, well-mannered, and patient, especially with elderly customers. The store is also noted for its cleanliness. Customers can take advantage of discounts and rewards programs, such as the Exxon/AARP card, which offer additional benefits. However, some customers have expressed frustration with the ID policy, which they feel unfairly targets certain customers.