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February 2024 by Bryant Gregory
Great service.
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February 2024 by Daniel Moses
ABSOLUTELY DO NOT BRING YOUR VEHICLE HERE! THEY WONT FIX THE ISSUE AFTER TAKING ALL DAY, THEY WILL CREATE MORE ISSUES, AND LEAVE PARTS LOOSE SO YOUR WHEELS WILL LOOK LIKE THEYRE GONNA FALL OFF WHILE DRIVING. AND THERES ONLY ONE DECENT PERSON THERE! GO SOMEWHERE ELSE!!!!!!!PLEASE GO SOMEWHERE ELSE
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February 2024 by Dashonda Freeman
Overbook!
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January 2024 by Joe Whaley
Good job fixing my front end
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January 2024 by April (Jasmine)
From start to finish, Firestone exceeded all expectations, leaving me thoroughly impressed and confident in their expertise and commitment to customer satisfaction.First and foremost, the customer service at Firestone was exceptional. As soon as I walked through the doors, I was greeted warmly by a staff member named, Nick, who displayed a genuine interest in assisting me. His friendly and knowledgeable demeanor put me at ease, as he patiently listened to my concerns and took the time to explain the various repair options available to me.The technicians at Firestone were undoubtedly skilled professionals. They demonstrated an impressive level of technical expertise and attention to detail, ensuring that every aspect of my vehicle's repair was handled with precision. Moreover, they communicated the repair process clearly, providing regular updates and answering any questions I had along the way. I felt genuinely valued as a customer and confident in the quality of their workmanship.The shop itself was clean, well-organized, and equipped with state-of-the-art tools and technology. This created a professional and efficient environment, further enhancing my trust in Firestone's ability to handle my vehicle's needs. Additionally, the waiting area was comfortable and accommodating, with complimentary coffee.One aspect that truly stood out during my visit was Firestone's commitment to transparency and integrity. Not only did they provide a detailed breakdown of the services performed, but they also presented me with a fair and competitive pricing estimate upfront. There were no hidden fees or surprises, and they even offered recommendations to prolong the life of my vehicle without pushing unnecessary repairs.Lastly, the timely completion of the repairs was impressive. Firestone efficiently met the promised deadline, ensuring minimal disruption to my schedule. This level of efficiency further exemplified their professionalism and dedication to customer satisfaction.In conclusion, Firestone Service and Repair Shop truly exceeded my expectations in every aspect. From their exceptional customer service to their skilled technicians and transparent approach, they surpassed all previous experiences I've had with auto repair shops. I highly recommend Firestone to anyone seeking reliable, efficient, and trustworthy service for their vehicle. They have undoubtedly earned my trust and future business.
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December 2023 by david czech
Location manager Steven did a great job.He had MANY people and many vehicles to keep track of and provide service for, and dealt with everyone very professionally and as quickly as possible.Definitely was a stressful situation, but he handled it well.Got my alignment done, now my car feels much better and I suspect will be more efficient and less wearing on the tires.
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December 2023 by Ash
I didn't know that requesting service for filling my vehicle with more coolant was such a liability to the company. I thought that is why the cap is labeled with the appropriate coolant type. And if that doesn't work, they should at least care to know the make and model of my vehicle before passing judgment.
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November 2023 by Juanita Credle
I’ve been going to this location for the past 5 years and the service has declined exponentially. I went in for a tire change. I was quoted one price for a particular brand, just for them to put the Firestone brand tires. The Firestone brand has to be the worst brand of tires I’ve ever experienced. Then they couldn’t reset the light in my vehicle. The response I got was equal to “cut it off then back on -_- “The workers are all inexperienced and more concerned with flirting with clientele than actually working. The work and price are not justifiable.
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September 2023 by Joseph Walker
Had 4 tires changed with an alignment within 4hrs. Employees were kind, courteous, and informative.
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July 2023 by Anthony B
Normally great service from this location, better than the others in Columbia so this was an oddity.Took car in for regular maintenance and found out some more additional work was urgently needed. We asked what the total price would be if the additional work was done and was quoted a price by the manager Nicholas. Initially we declined but called back quickly to have it done.When we went to pick up the car we found out that the price would be almost $200 more than we were told. Turns out "total price" only included the additional maintenance and not any of the other work. Curious how else we could of phrased total price to avoid this issue in the future. When dealing with people's money it would be nice if they could be more clear and not sneak in additional fees.Overall disappointing visit from an otherwise great location.
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June 2023 by Stephen Bettcher
The roads in South Carolina are horrible. They eat tires I will say though. Thank God for the boys at Firestone store Jervis Avenue fantastic job. They were all very helpful, and Chris the mechanic that worked on our vehicle, Rock's. Thanks again and we hope you enjoyed the pizza.Services: Tires
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June 2023 by Chris Williams
Just left this place to have a slow leak on my tire looked at - the Manager promised me my car would be ready by end of today (5 pm) if I brought it in by 3 pm. I came in at 2:35 pm and manager now says he can’t have it ready. No real concern on his part at all - just basically said that is how it is. Very disappointed
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April 2023 by Allison D.
Do not waste your time or money at this place!!!! I had an appointment at 8:30 to have my oil changed and I told them I was dropping it off and would be back around 5 to pick it up after work. I came to pick it up at 4:40 and it hadn't even been moved from the parking spot I parked it in at 8:30!!! They did not apologize and kept telling me the car wasn't supposed to be ready until 5 which we all know was bull. He then told me it would be ready by 5 so I asked if it was only going to take 20 mins to change the oil why did it sit there for 8 hours. No phone call no nothing telling me that they couldn't get to the car. Absolute horrible customer service and had no care in the world that I was angry. Please just take your car somewhere else!!!
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April 2023 by Marlene Haynes
Service was so great! Nick is an exemplary employee and is a definite plus for the company. So professional, yet pleasant and accommodating. Kudos to Nick!
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March 2023 by Mamdudur Rahman
I have been at Firestone before at different locations. Apparently, the service qualities vary from location to location and mechanic to mechanic. Good experience I had where a particular mechanic was kind and knowledgeable enough to identify my car issue. Not only that he took the time to explain it to me. It was the second time I took it there for the same reason before having the wrong diagnosis from two other places. I also had bad experiences. Recently when I visited them the representative at the desk seemed very annoyed when I asked if someone could take a look at my car since I suspect my engine has issues. He rudely mentioned that I have to leave it there and it may take up to two days for someone to look at that. We all are human, I understand, but when someone is in a difficult situation, the least people can do is be nice.Services: Oil change
