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February 2024 by JDK
This Firestone is convenient to my home and I notice that there are always many cars being serviced there. I was able to make an appointment to have my wheels re-aligned and my car was serviced immediately. I went next door for a meal and before I could finish it I received a text stating my car was ready.
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February 2024 by Rhonda Cortes
Very courteous, knowledgeable, friendly, and helpful staff. Thank you to them!
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February 2024 by Charles Lakin
Service was Awesome!
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February 2024 by Sonya Singleton
I dropped my car off for a vehicle inspection, balance and tire rotation on yesterday. I had to call about my car at 6 PM b/c I hadn’t received a call. I asked about my car and was told it was ready. I told him, no one called and I was told, “ I’m pretty sure we did“. FIRST LIE!Came to pick my car up this morning and Grayson checked me out. I had to ask him what the vehicle inspection yielded b/c he’d already given me my key and paperwork. He told me, I needed a brake flush and I then asked him, did they check my transmission fluid and he told me they couldn’t check it b/c there wasn’t a dipstick under the hood. 2ND LIE.I asked him to follow me to my car, and tell me what this dipstick is, OF COURSE, my transmission dipstick but of course he didn’t even at that point offer to check it!That young man didn’t even apologize for being wrong! He stated, HE didn’t even know that and I asked who the manager was and he states, “he was one of the managers”!?I am female and I know about my car and this young man must have thought he had a dumb woman in front of him, this morning.I now and will always question Firestone’s integrity b/c you have people and a so called manager lying about what my car has! How many other people have they lied to about their car? How many other people have they lied to and charged them for something they didn’t even need?Ladies, please know what’s under your hood of your car and always ask questions.I’m going to cut their credit card up and I will never go to this or any Firestone b/c they can’t be trusted!!!!
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February 2024 by Evette Green
My mother took her car her for a diagnostic. They told her what was wrong she paid the fee. I followed her to drop car off and to pick her car up. When we picked it up she stated she heard a knocking noise I told her just try and drive it. Once we got not even a mile from the store I noticed her tire was shaking tremendously. We called told her to bring it back. We had to drive like a snail in traffic that was busy. We get there technician checked it out knew what it was but got quiet. Someone didn't put all the lug nuts back on . They tried to say hers was bad now that is not an excuse because if the car was making that noise before she took it she would have told them at the beginning. They could have caused a major accident. We got no apologies just fixed it and kept it moving
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December 2023 by Torri C
I am highly disappointed with this Firestone location. I have been to this shop 3 times since October 6, 2023 because my brakes are making grinding noises since being repaired at this shop. The issue is still not fixed and when I asked for a corporate number the guy told me that Firestone does not have a corporate number. They are the worst and if I could give zero stars, I would. They do not fix your issues and take your money.**UPDATE** No one has called me from the store location or corporate about my issue with this store location. Please do not go to this company to get your car repaired.
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November 2023 by Kyle Bivens
To start I went in Saturday 11/11/23 for an oil change. I ended up also getting new tires. I was recommended to change my engine filter and cabin air filter. I did it myself on Tuesday 11/14/23. Well by Thursday I noticed I get the speed wobbles when I go 70mph so I had to bring it back in on Saturday 11/18/23 where they end up giving me a plethora list of all sorts of problems which included the cabin air filter being dirty (hmm that was changed on 11/18/23) and needing an alignment done (which was done by roysons in October and was not an issue at all). Why would I get anything else done here if they can’t even balance my tires right the first time. Also I dropped my vehicle off at 7:30 and didn’t get it back until 1 without receiving a call. I just happened to be in the area and saw that the car was out sitting. They also recommend that I replace my serpentine belt, I took a look at it today and there’s no cracks or wear like that said. It looked to be in great condition. They are just salesmen pretending to be auto technicians/mechanics
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November 2023 by Nathan lane
I don’t post reviews. This place is so reprehensibly bad that I want to save others the trouble. Seek auto care elsewhere.I’ve now spent 9 hours over the past two weeks waiting on the laughably negligent and slow service at this location.First came in knowing I needed a new battery. It took them 3 hours to drop a new one in on a slow day. Had to return the next week because I was still getting a warning message on the dash. Turns out they didn’t run a diagnostic (despite my paying for one and them telling me everything was ok) before or after I received my new battery during the previous week’s visit. If they had, they would have discovered that I needed a new alternator. Fair enough, but had to wait another three hours to get work done that should have been addressed to begin with.I’m currently sitting in the waiting area after discovering I need yet another new battery. Could be due to the their initial negligence in letting me drive around with a bad alternator and not alerting me, but I now seriously question whether or not I received a new battery during my first visit and payment. Trust level for this establishment is that low at this point.Was just alerted that the new battery hasn’t been delivered yet despite the fact that I’ve been here for over 2 hours. So now 9 hours+ for them to install a battery and alternator over the course of 2+ weeks after not doing a job I paid for to begin with.
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September 2023 by Tracy McCormick
My issue with my air conditioner was just remedied, not resolved. Less than 3 months after it was supposedly fixed I’m having the same exact issue.Service: Air conditioning
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August 2023 by Breanne Anzenberger
False advertising. I am very disappointed with my oil change experience at Firestone. I booked my oil change after seeing the $29.99 deal for standard oil online and calling to ask Firestone how to set up a standard oil change. Upon arriving at my appointment, I even told them once again that I was only getting the standard oil change. After waiting over two hours for my oil change to be completed, I went to pay and I was told my total was over $70. This is over double what I was expecting to pay. I questioned it multiple times but was told that Firestone (or at least that location) only has a synthetic blend oil change, not a standard oil change (which is what I asked for before they took my car). The man at the counter was nice and at least gave me a few dollars off so my total came to $63.73, but this is still double what I had expected to pay. I will definitely not be going back to Firestone because of this experience.**Update** - the Firestone manager did reach out to me and refunded half of my bill so that I did end up getting the $30 oil change. He was very kind and apologized several times for the mix up.
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August 2023 by Catrina Maillot
Service at the front desk was blah. I dont think the girl was having a very good day judging by her facial expressions. Then just vague find your own car somewhere instructions. The dudes in back were nice and helpful
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August 2023 by Dannah R
Waited 4 hours for a oil change. Made an appointment at 10, my car got taken back at 11 and waited till 1 for it to be done.Service: Oil change
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August 2023 by Antonyo Martin
Absolutely worst customer service & the technicians don't know anything i wasted 6hours on a diagnostic then I went to pep boys they figured it out in 20mins also the men that work there are only interested in helping women or people they know I would not recommend any person to come here waste of time.Services: Transmission
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July 2023 by John Adams
For the third time, after an oil change here I am not able to get the drain plug out of my oil pan so that I can change my own oil. The drain plug is supposed to be barely past hand tightened in order to be sealed correctly. This has happened on three different vehicles and it could potentially damage my oil pan and my engine. Not to mention my immense frustration with not being able to change my own oil. Furthermore, I am changing my oil right now because the trouble code from my check engine light is possibly due to an incorrect oil weight or a low quality oil filter which is also likely due to my last oil change here. Don't waste your time here, go to Goodyear or a local mechanic instead.
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July 2023 by K Penney
I took my vehicle in for an a/c check. I attempted to tell the guy at intake the issues and what had already been done however he was busy talking to someone about his insurance and didn't have time to speak with me. After 4 hours I received a call stating that there was no leak but I could try adding freon and it should blow. When picking the vehicle up, I was given no follow up info or recommendations. I received a survey and filled it out with my concerns. I received a call today from a representative who stated he was "tasked" to give me a call about the survey. After explaining that I received no info or resolution, he continued to say that he assumed and that he should have explained on Friday that I needed a compressor. If I needed a compressor, not sure why i would be told to add freon and try it. The overall experience from intake to pick up seemed like I was an inconvenience and disturbed their day. I will get the compressor, but it definitely won't be with them. I shouldn't have had to fill out a survey 3 days later to find out what the issue was with my vehicle.
