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February 2024 by Alice Bruce
Excellent, professional, efficient service. Can’t thank them enough.
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February 2024 by Jessica Walls
One of the best service experiences I’ve had at Firestone. Ashley and Gabe were friendly and very knowledgeable, trustworthy on recommendations and findings and the absolute best! I normally do not write reviews but the deserve every bit of recognition. Thank You! ?
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February 2024 by Michelle Floyd
Gabriel was amazing! Provided me with great service and he was patient with answering my questions to ensure I did what was best for me financially and for my car.
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February 2024 by V “Boogie” Brown
Paul Huff is the most humble hard-working manager I have ever seen, always getting taken advantage of because the service manager (Ashley)never comes to work! But as the district manager said she is a proven service manager what has she proved? No comment! But the new guy Gabe is awesome! Great personality! the techs matt, jimmy, ervin, are just awesome I will not take my car anywhere else ,for my car to get service.The techs I named and Paul Huff are top notch!
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February 2024 by Sandra Gortman
I didn't purchase tires but needed air. The gentleman was so kind he immediately asked if he could help. He filled my tires with a smile. When it's time for tires I'll definitely give them a visit, just because he made me feel good and his smile made me day?There's nothing like good customer service.
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February 2024 by Sabreen Akram
Gabe was very helpful, knowledgeable and professional! I appreciate his dedication towards what he does!
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February 2024 by Mateen Mateen
Workers are real informative and helpful, ask for Irving or Gabe..excellent job..
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February 2024 by Yazmin Martinez
Gabriel was awesome!
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January 2024 by Angela Sims
Firestone is one of the most crooked places of business I’ve encountered in a very long time, do not go to these establishments or you’ll spend money fraudulently. I had my tires rotated/balanced because of a bump, they rotated the tires with a knot and separated threads in one (their tires) and sent me on my way to travel to Columbia from Charleston, which could have blown out and caused me my life and someone else’s…..tried to get 1,500 for brake work Honda/Torres Shop said I didn’t need. They replaced and alternator on one of my vehicles, it went bad because they changed the oil and caused a leak that messed the alternator up, now they want 1,500+ to fix something they caused…..BEWARE OF FIRESTONE, TOTAL CROOKS!!!!
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January 2024 by Kenny Goforth
I requested an appointment online for 10 am the following day, I did not receive any communication that the appointment was set for 10 until after that time had passed. I paid $134.35 for mount and balance of four tires. As I was driving back to work after picking my car up I noticed a sound and pulled over. Visually looking at everything while on the side of the road I did not see anything out of the ordinary. Once I arrived back at work and could take a better look I found that all of the lug nuts on my right rear tire were loose causing the rim to move around while I was driving. I then checked and on the front right tire two of the lug nuts were loose. The left front and left rear also had two of the lug nuts loose. I then called the store and was asked to bring the car back which I couldn't do as it was unsafe to drive. The gentleman I was speaking to happened to be the tech that worked on my car and stated he knew something was wrong with his air gun as he installed the tires.
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January 2024 by Janice Woods
The person at the counter was very nice and he seems to love his position. They gave me great customer service. Their response was impeccable with giving me information about my car, ordering the part needed, and fixing the problem.
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January 2024 by Brianna Lady Bri
Gabe was the best. Great service.
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January 2024 by Evette Bridges
The only mishap was that they ordered the wrong tires before I came in and I had to wait for the correct tire size to be brought in. But other than that I love the guys I love the service I love the fun atmosphere that they provide every time I come in they are great crew.
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January 2024 by Dyana McCracken
From the start the gentleman that initiated the entire process was exceptional with his knowledge and verbalizing my options. My car had to stay there for a few days as my tires had to be ordered - another process that was remarkably done. Gab took my calls the day my car was being worked on (the three times I called) with excellent customer service! When I arrived the service he gave continue. The customer service that Gab gave is a few and far between these days. His customer skills made it as if I was the only customer in the waiting room - It was packed with customers. Ervin did a fantastic job putting my tires on, balancing them and inflating them all to psi requirement. He meet me when I was there to pick up my car and explained fully how things happened with my run flat tire and went above and beyond in detail. I have been coming to this Firestone Center for years...It is the BEST place to have your vehicle worked on...Their staff is exception and knowledge. Thank you ALL
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January 2024 by Lindsay Lefler
Amar & Gabe were super helpful! Had us in and out in no time! Very pleased & highly recommend!
