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February 2024 by LaCosha Smith
Sales rep and I had a miscommunication and he was gone for the day but Frieda Gibson made it right. This changed my previous review from 1 to 10
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February 2024 by James St Andrews
Took the car in for a new starterVacuum hose was left outHose clamps all looseNow the check engine light is onHorrible
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February 2024 by Alexandria Wood
Wonderful service, such kind and thoughtful people who work here!! We are grateful to have stopped here!!!
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January 2024 by Michael Stratton
Great service and excellent staff interaction with customers
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January 2024 by Stephon Smith
Today I visited Firestone in Harbison Area South Carolina, very friendly customer service and very thorough and professional service. I am very appreciative of the staff here at this Firestone for advising me of all that is going on with my vehicle and providing me options to get my car better and up to par. Ultimate customer service with Heather and Freda
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January 2024 by Dianna Suarez
The day before I went in for my free Member break inspection. Ended up waiting 2 hours. Then when I was making arrangements to do my front breaks the next day, I was quoted $327.94 for everything and it was emailed to me. They then tried to charge me $99 for my FREE MEMBER brake inspection. I explained it was free as I am a member which you can clearly see and to ask the manager for verification. The charge was then removed. I returned the next day and was told I’d have about a 1 & 1/2 to 2 hour wait. Ended up actually waiting 4 hours, missing two scheduled appointments, calling several times and getting hung up on (4x) just to get a status after the two hours. And THEN upon checking out, I was told I owed $694+ dollars. UNACCEPTABLE. Presented emails for the exact work and quote given to me the day prior showing $327.94. Manager made adjustments and I paid $322 and change and will not be returning here again. A few days prior, my brother had come in as well and had been told the same wait time but also waited 4 hours instead. They also mixed up what he was to have done with someone else so as he was already late for his other appointment, he canceled and left.
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January 2024 by William Harwell
I came here today to get an inspection of my 2006 Mercedes E350. I was warmly greeted by KC as she took my information. Calvin the mechanic gave me a very thorough inspection of my vehicle. He very professionally explained any issues with my vehicle and did not use any type of scare tactics to provide services that were not necessary at this time in a very friendly manner. Heather checked me out at the end of my visit and explained any repairs that were needed. I will definitely be back in the future and I highly recommend this location. I give them all my thanks for their honesty and integrity.
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January 2024 by Akilah Streater
Ms.Freda was so nice and was very thorough about everything that I needed serviced with my vehicle!! I really appreciated her customer service!
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January 2024 by Andrew Gresham
I spent $2000 on new brakes and tires and they gave the car back to me with one tire smaller than the others. I don’t know how someone doesn’t catch such a huge mistake and completes an alignment with one tire smaller than the rest!! Then management could not be bothered to speak to me about it.
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January 2024 by Kasondra Williams
Friendly staff. Explains exactly what’s wrong with your vehicle and makes sure you understand what’s wrong. Great customer service from Freda and Heather from the moment you walk in until the moment you leave.
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January 2024 by Luis Valverde
Although I wish after spending that much money on 4 brand new tires that the rotation would be a part of the deal, I'm happy that I wasn't pushed to get more done to my car other than an oil change, which I did need. So I love that no sales pitches were thrown at me to waste more money on things I didn't need like some other shops may have done. That means I trust the store more because of it. I'd recommend it just for that.
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January 2024 by Danielle Bilier
Blew a tire in 5 o’clock traffic. Got a donut on and drove to the Harbison Blvd location right around the time everyone was finishing up their last vehicles for the night. Calvin Clark was nice enough to check my rim for me and put a new tire on before he clocked out for the night. Super thankful they got me off a donut so I didn’t have to drive 30 miles in the rain on it!
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January 2024 by Jaclyn
The atmosphere was pleasant, from the moment walked into the Firestone. The service I received was very professional.
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December 2023 by Annette Fennell
Staff was friendly
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December 2023 by Nikki Shytle
Fast in and out and got a new battery and oil change
