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August 2022 by Charles Dodd
Ms. Sarah Roof was very helpful to me and my company in the execution of her duties! Thank you!
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February 2020 by Regina B.
The phone number that is shown to used to contact the bank is incorrect. Please have the phone number revised.
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July 2018 by Meghan K.
Went into this bank today to cash a check from my Broker. The check was a small amount and it was one of their checks mind you. So the teller who we will call JS based upon his name on his name tag located in the First Citizens on Main St. Columbia, SC, proceeds to tell me he needed to call my broker to verify he actually gave me the check. I guess I looked like a career criminal /(school teacher ) . Needless to say after he proceeds to call my broker and the call went to VM, he justed wanted to tell me how sorry he was that he couldn't help. I will tell everyone I know, including every client that I have, what embrassement, and terrible service I received from this bank.
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July 2018 by Steve Rubin
I have worked with Becky Horton Craven! She is very professional, welcoming and helpful. I have also found her super responsible: she would do all the paper work in a timely fashion.
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January 2018 by Ann Blaine
We paid off a car loan in October and have been trying ever since then to get a title from you. I called your office on 11/16 and was told that the lien would be released and the title would be sent out. On December 6, we still had not received the title, so I called back and spent 1/2 an hour on the phone on hold and was told I had to fax in my request. So, on 12/6/17 I faxed in my request. It's been 4 weeks and still no title. I called your office again this morning and spent more than 40 minutes on hold with a supervisor who still could not reach anyone in your title department, so again, I have no title and can't seem to talk to anyone who can help me. Can you PLEASE provide me with a name and direct number of someone I can can talk to who can help me get an electronic title released in South Carolina????
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June 2017 by Criss C.
BEAUTIFUL "UI" (😊) 2B STRAIT UP! Up to Date Features w/ Blend of Days Gone By Architecture. Within​ ONLY a few Visits to this Branch, I am NOT Just Another Account Number. Entryways​ from many different Areas Make It Quite Convenient For Right Downtown Columbia!
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October 2013 by Todd T.
Always helpful and fast at this location. One of the only banks on Main that has free parking.
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October 2011 by A Google User
I don't want to waste any more of my time on this matter, but I feel that this review is necessary. I paid a large bill online on a Friday and realized on Sunday that it would overdraft my account by approximately one dollar. I transferred $20 from my other account immediately to cover the overdraft on my phone, but it never went through. I might not have hit the 'Confirm' button. I wish they had banking for your phone like the larger banks have. Regardless, my account went into the negative by 95 CENTS on Monday. I have a 9 to 5 job, so I decided to go into the bank after work to take care of the problem. Their drive thru was closed for maintenance and no one was there. So I waited till my lunch break on Tuesday to deposit $350 and the branch manager, Cetra Hemingway of the Myrtle Beach branch, informed me that they could not refund the $50 in charges that had occurred as a result of the 95 CENT overdraft, because it wasn't their fault. SIDE NOTE: They had apologized to me a couple months previous to this for their fraud department not catching a fraudulent charge on my account. They had reimbursed me immediately and apologized profusely. I was just happy that they were so helpful. When I brought up the mistake their fraud department made to the Cetra and explained that it didn't seem to fair to me that they were not penalized for a $600 mistake, but I was being penalized for a 95 CENT mistake, she simply said, 'The federal government requires that we reimburse for fraudulent charges.' So all the praise I gave to the bank earlier for helping me was a result of federal laws. I always prefer to support smaller/local business as opposed to the big companies that eat up smaller businesses. Unfortunately, I am going to put my money into one of those larger banks now, because I want to know that a .95 mistake will not cost me $50. Bank of America (one of the most complained about banks) told me that they do not charge an overdraft fee unless the account is overdrafted more than $10. I will have to research more before I decide on a different bank, but it will certainly happen this week. I am sorry for you, First Citizens. In order to avoid avoid being bought out by the larger banks, you will have to offer something that they do not. Obviously, you will not survive through better customer service. Now I've wasted even more time than I had intended.
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August 2011 by A Google User
During an extreme financial hardship after three years with a real estate loan from First Citizens, I called First Citizens here in Greenville, SC for help. They "helped" by trying to get me to switch all my savings/checking/retirement accounts to their bank and asking me what other assets I had....they even set up the appointment the same week, how nice of them. I caught on to what they were after, luckily, and told them I would consider transferring once my loan was extended. After struggling to pay that I called them a few months later and told them I could not pay the loan any more with a layoff, a pay reduction from my company, and medical bills piling up and I needed advice. "He", from the Parkway office, said there was "nothing we can do to help", not even a short sale. After advice from a lawyer, we stopped paying on the loan to support our family and make our house payment. First Citizens Bank has now hit us with a deficiency judgment for a amount that we barely have in our home equity and our two cars are valued at less than $4000 each. My lawyer said that they did not have to do the deficiency judgment and that they "screwed us good", his exact words. We are just trying to survive in this economy, our credit has ALWAYS been excellent until now, no one saw this coming. Me, my children and family will never do business with this bank again.....their "help" was only to their advantage, I feel they turned their back on us. I am guessing they want to push us out of our home and get maybe what we owe... and put us on the street?? That amount will not equal the loss of business if they treat everyone like this. Thank you for continuing to bill us for this, Columbia.
