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December 2023 by Hafiz Ali
They saw helpful all the time. So kind Friendly thank you
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October 2023 by B b
Terrible experience ? I was sick and pulled into the parking lot from a 12 hour drive because my water tank was leaking and was told I needed to hurry and leave because they didn't feel comfortable with me in the parking lot draining my water for 45 seconds even though this has been my bank for 3 years smh what a pleasant experience
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April 2023 by judy dyches
I love banking at First Citizens Bank.Everyone at bank and customer service so helpful and very kind.
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March 2023 by jabrial tobin
There was this older black lady and I would avoid her at all cost!! She was very rude and wasn’t helpful at all! Hate to leave bad reviews but she deserved it.
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October 2021 by Asia Samuels
FYI this branch has way nicer tellers in it now…especially Pamela go see her guys!
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February 2021 by Preston Gee
If you're not going to be open on Saturday morning you should change your website to reflect the proper hours of operation.
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January 2021 by Jamita H.
I opened a checking account here last year and I use it as a savings. This is not my main bank so I don't frequent here often at all. Only to make deposits. When I opened the account, the lady who helped me was very nice and personable. She ended up telling me a lot of personal stuff during the process, all professional, but maybe she was just trying to fill the empty room with conversation. I just wanted to open the account, lol! This location is in Sandhills, so it is closer to me.
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December 2020 by Hannah Roper
The staff is always so pleasant and efficient. I had no problems while opening my account and everyone has been courteous since then. The banker even went out of her way to make sure the account was set up exactly as I requested. I will definitely be referring my family members to this location.
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August 2020 by Aglaia1852
I would especially AVOID the Sandhills Branch at all costs! I’m in an alumni association as a treasurer. A few weeks back, the board met at this branch to switch things over. I waited for over a week and never received my new debit card. I called and they claimed they sent it. They then ordered me a 2nd debit card. It was sent to someone else! Another card was sent. Never got here. Today, they decided, after I complained, to send me a 4th debit card (all in the course of about a month). In a month’s time, I’ve asked for a simple debit card associated with the account and they’ve now sent 4. They didn’t even have the correct address associated with the account—after I spent time at the bank about a month ago getting the account switched over. Apparently, we all have so much free time to sit around and give them our address only to have them ignore it. It’s as though they genuinely do not care about keeping business. I’m just thankful that I do not use this bank for my personal banking needs! I’d be afraid they would make too many mistakes since they don’t seem to care about an account associated with our organization. If it was up to me, we’d pull our account and go elsewhere. If you are thinking about what bank to use for your banking needs—avoid this place at all costs. I certainly will.
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August 2019 by Taviaz J.
If I could give this branch zero stars, I would. I am completely sure that this branch needs customer service training. Sometimes we mistake being abrupt and brusque with professionalism. I believe that is what is going on here. I don't like dealing with this branch. I am sorry to say this because I have had accounts with the bank for years and have had very few, if any problems. Company staff need to understand that their interactions with customers can leave positive or negative impact for the entire company.
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October 2018 by Joanna Crowder
They are always friendly, efficient and kind. I usually conduct my transactions with Brittney and she is always very professional and knows my name. What a great branch!
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June 2018 by Sandra Hyder
Bad customer service
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January 2018 by Blake Schumacher
Brittany and Salina are the BEST. Fast and accurate. I know that when I need to get something done it will be done right! Great job at this branch!
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January 2018 by Latoya F.
Whoever Brittany is she's extremely rude at this location. I don't understand the point of being such an a** when its not YOUR money I'm asking about. I closed my account years ago clearly unaware of an overdraft fee & my Veterans Affairs Education Benefits was mistakenly sent to that branch due to out of date information & my check was short once received in the mail 3 wks later. I'm curious to know why & she answered with a smart response which was uncalled for. I will NEVER reopen and account or recommend anyone to open and account as long as BRITNEY is there.
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November 2016 by Big B's TV
WORST BRANCH I HAVE EVER DELT WITH IN MY LIFE!!! they put a 10 day hold on a check from an insurance company! I had damage to my house and liberty mutual sent a check for $3400.00 so its not like i deposed a personal check it was a insurance company check! TOTALLY RIDICULOUS!! I've heard of a 7 day hold but 10??? come on! I felt like I was in the twilight zone dealing with them all! very unprofessional The teller "Britney" spoke openly and out loud reg my account and the entire bank heard all of my personal information! Britney said "I have no problem releasing the hold on the check" but decided to keep it on anyway! this is some kind of personal attack or issue that I'm not aware of.never met her before in my life! Obviously she put it on for what i have no idea.... and obviously she could of removed this bs hold on the check but feels more empowered and took it personal and kept this unnecessary hold on this check! apparently I'm being punished because i nsf (over drafted) my account but ALWAYS covered it right away! so don't know what the problem is! ILL NEVER DO BUSINESS WITH THEM AGAIN AND I WILL INFORM OTHERS TO DO THE SAME! TOTAL INCOMPETENCE! I'm filing a compliant against Britney and the other representatives that I dealt with there that cause one of the worst banking experiences I've ever had in my life! DON'T GET OVER DRAFT ON YOUR ACCOUNT CAUSE IF YOU USE IT THE BRITNEY'S OF THE BANK WILL PUT UNNECESSARY HOLDS ON YOUR MONEY!
