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April 2022 by Erica A.
I feel deeply sorry for the employees here. The wash damaged my car, I asked how to contact somebody about it. Never raised my voice, never demanded payment, and I'm short and not intimidating. The attendant was astoundingly unhelpful, mumbling phone numbers rapidly, insisting the car was damaged before I went in, after he reviewed the camera he got out a form to fill in but wouldn't tel me what he was going to write on the office section of the form, claimed the car was too old and they would deny a claim, touching my car without permission, said he didn't "have to" provide his last name... and the whole ten minutes this young man was shaking. I felt so bad for him. I was just confused and trying to figure out how to proceed, but this fella was scared. What sort of boss has the staff that frightened of him that they would be that incredibly rude and stonewalling when I am just asking for a manager or owner phone number? I can't even imagine how miserable that poor guy must be to work there and have to try to protect his boss. Oh and my car is still not clean, so the equipment is great for damage but awful for washing. Definitely not worth the $13 I paid, and never, ever going back.
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December 2021 by Will W.
This is probably one of the worst car washes I've ever used. I don't know if they're not maintaining the equipment or what but my car was barely washed. I paid $25 for the top tier wash and there were huge patches of my vehicle that came out completely untouched. I guess I should have known something was up when everyone at the vacuums is hand detailing their cars. I'm guessing the machine also didn't wash theirs. Huge waste of money. Won't be back. Also for what it's worth, the car mat washer is out of order.
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September 2021 by Chris R.
I went to Frank's Car Wash on Platt Springs Rd today to vacuum out my car. I was asked by an attendant to leave since I did not get an exterior car wash. I said there is a large sign overhead - FREE VACUUM!! She said the vacuum is not free on weekends. I politely told the attendant that they lost a patron. I normally take my cars there every 3 weeks for a car wash. I came home & checked their website. The weekend vacuum policy is not posted anywhere. If it's not free all the time, don't advertise it. There were no signs anywhere in the vacuuming area. Poor way to do business. Bye!
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July 2021 by Brandon Burg
Got in and out quickly. Car looks great!!!
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June 2021 by Eddie Williams
Love Franks Car Wash, as a club member, and moving up in age, you really can't beat being a club member, just think what ever club package you choose, add it up, by the time you purchase products to clean your vehicle, and not to mention time cleaning it, become a member even on a trial bases. You would love it.
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June 2021 by Kenneth Brown
This place right here! Unbelievable.. FANTASTIC SERVICE. GREAT EMPLOYEES!HIGHLY RECOMMENDED
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June 2021 by Gi Gi
I am supposed to get my tires waxed, this day it didn't work. They told me I would have to drive through again. I had already wiped my car down.
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May 2021 by Brittney Vereen
Some of the vacuums don't provide good suction sometimes, but the wash is good.
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April 2021 by Lisa C.
This is the worse Frank's in Columbia area. Every time I come their is an issue. Vacuumed barely work and the wash never fully clean any of my garage kept vehicles. If you can't wash a barely dirty car this awful place will not clean a filthy vehicle. I use this location because it is close to home but 4 straight bad wash experiences is enough. Also the staff could use some customer service training. Also fix your card reader I am tired of needing cash to use your dirty wash!!!
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April 2021 by Patricia Holcomb
I always get compliments about how shiny and clean my car looks. Folks constantly ask me where I get my car washed. The vacuums are the best too.
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April 2021 by Kerry Bibbo
The car was did a really good job. I got the $25 full wash. Only thing was had to drie it myself.
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April 2021 by Denise Sabrina
Great Car wash! The employee with the long hair does a great job!
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February 2021 by Valarie F.
They are very rude , they don't want to be there ..but I'm paying for a service ,and when you call corporate never answers the phone, they don't never get back to you ...I canceled my membership today !!!! Not in this life time..
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January 2021 by Manisha Shah
AMAZING! Frank’s cleans my car so good. All the machines help make my car spotless ?
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January 2021 by Lisa Parker
Was a nice and clean place.
