-
September 2022 by Amra M.
Originally I decided not to leave a review because after speaking to the manager, Jeston Woodhall, he understood my frustrations and provided me with a new car wash service but by the time I returned to my car.. the attendant who was supposed to be cleaning my car continued to be condescending to me about his poor job on the interior cleaning. Prior to speaking to Mr. Woodhall, I had to ask the person cleaning the interior to return 4 times because there was still particles, crud, and such in the leather seats, between the seats, and throughout the cup holders, etc. The interior windshield had not been touched, there was still pollen on the doors, things were just not acceptable. After I asked him again to work on these areas he told me that this was a quick wash and not a detailing service. I was so put off because I'm not asking for you to go above and beyond. I expect to receive a service that I paid for which includes these areas that were clearly not addressed, cleaned. I shouldn't have to call someone back multiple times to follow up on a service. I appreciated the manager taking the time to listen to my concerns and following up with a new service but until this associates "service" and demeanor improves, I would not recommend stopping here unless you want to follow up on his work like a helicopter parent and end up talking to the manager (despite his kindness).
-
May 2022 by Steve K.
TAKE 5 CAR WASH - VETERANS BLVD METAIRIE LOUISIANA * RUDE STAFF * BROKEN EQUIPMENT * 1-STAR RATING Car Wash Equipment (left side wash rotor) broken mentioned that fact to the staff member who then became 'rude and dismissive'. I believed I was helping them, by bringing the equipment failure to TAKE 5's attention. After being treated rudely, I Asked to CANCEL my Membership until they get the problem fixed, and was told by TAKE 5 Staff they would not cancel my membership, I would need to go online and follow the detailed TAKE 5 Cancelation procedure. I did like this car wash under the prior ownership 'Tropical'. Take 5 has allowed the quality of service & equipment to deteriorate to the point of broken down equipment @ $29.99 the car wash does not include tire shine, which I overlooked because I like the location. however with rude staff and broken gear, there are better options in my area. Note: if you do not cancel Take 5 Monthly Memberships 'Prior to 7 DAYS in advance' Take- 5 BILLS their CUSTOMERS yet another 'CHARGE' for One Month Extra of car washes. Staff has Short Tempers, Equipment is Below Par ONE-STAR
-
May 2022 by Tamia S.
Two months ago, I agreed to pay for a monthly pass, at the gate, from the young lady. After all, it was only going to be a couple of more dollars, with their special. I travel A LOT and never would I have agreed to a monthly reoccurring charge. Yet here I am, with two separate charges of $25 each. Numerous unreturned calls later and I'm just DONE. I just left another message. I had my car washed that one day and now I've been charged $50.00. This used to be my favorite car wash in town. USED TO BE. Fleecing does not sit well with me.
-
May 2022 by Good L.
AVOID THIS PLACE AT ALL COSTS!!! This business is a SCAM. I have fraudulent charges from them on my credit card and no one will answer the phone, return calls, return emails, or Facebook messages. I cancelled my membership pass on April 25, 2022. I filled out the contact form and I have received nothing. Again, I filled out the contact form this morning and no response. I tried calling and no response. I've left multiple messages and have received no call back. I have messaged them through Facebook and nothing. I will remove this review once I am refunded and my membership pass is CANCELLED!
-
April 2022 by Roesy F.
I went yesterday and they literally "washed" the outside and supposedly wiped down the inside, for the price I paid I should've hired a professional to do it. It was terrible! $40 and it looked like they did nothing. I even confirmed it with the guy if they had detailed inside and he said yes, come on now! I don't recommend this place at all! Y'all should do better! I had to go buy stuff and detail it myself. Nothing like recovering from knee surgery and having to go home to deal with this.
-
January 2022 by Steve M.
Waste of time and money. I joined the club and paid a set amount every month. Several times the barcode reader won't work, and no attendant comes to help. So.... you are stuck in line They used to be good, but no longer. Seems they have been bought out recently. Try calling their customer service line for more fun. Called twice and left detailed voicemails and no response (303-779-9009). Very interesting business model
-
January 2022 by Matthew Felio
Cleaned the outside of my truck perfect, I have the express package $20 a Month and I can wash my truck daily at any franks in Columbia if there is a area they got a Frank's, and it was timely although it was midday midweek and I was nearby and it needed it's weekly wash.Get the $10-15 every other week and swing by the Frank's EXPRESS for free self vacuuming they even have towels to dry it, wipe the windows with window cleaner, a mat cleaner and that's all free with any car wash.I see some of these complaints and I'm like you let ya car get super dirty and expect $50 to make miracles happen and in 10 min, it would take me 45 min or more to hand wash my truck and clean the wheels and that's just the outside..
-
January 2022 by Shawn McDowell
Arrived at 4:45 knowing they closed at 5:00 today and they were already closed. I'm not sure if holiday hours affected today but considering it's not an actual holiday I figured it would be safe. Normally I really like coming here but I was pretty disappointed considering I drove 20 minutes to find out they closed early.
-
September 2021 by Mohamad Chaudhary
I have the monthly membership.. I love this place the staff is awesome very good people hard working I take my car here once a day .. YES ONCE A DAY the job they do is perfect 100% .. Justin the manager is manager is awesome guy go in and he will definitely hook you up .. get Dillon, Adam or Willie to do your car you won't be regret it guaranteed.. Dillon, Willie , or Adam have always done my car waxed and detailing inside and outside PERFECT JOB ... good job guys keep up the good work been a minute since I seen you guys but I'll be back my car is getting a new engine put into it ... once she's back you 1st place I'm coming is you guys FULL DETAIL WAXED VACCUM .. I only trust these guys with my car ...oh and they clean my engine to I posted pictures if you don't believe me THIS HAS TO BE THE BEST CAR WASH IN SCServices: Polishing
-
September 2021 by Rick Williams
I've always used Frank's on Forest Drive for all of my personal and work vehicles! Employees are always kind and the manager jetson is always enthusiastic and personable. But lately the specials for washes and coupon books aren't available!? While I enjoy my visits here, I also enjoy saving some money having multiple vehicles! One of the only reputable locations that offer full service is a gem!
-
September 2021 by John Kientzler
Seems like my vehicle used to look better than it does now a days leveraging the $35 monthly wash program. Can be rough on your car as I lost two antennas and my driver side mirror became really loose and had to be replaced. Probably will cancel once the weather cools down and do it myself until next spring.
-
August 2021 by Joe B.
I was very unhappy today with my visit to Frank's Car Wash. It seems they weren't with the program, only one guy was wiping down the cars after it came out of the washing and waxing cycle. I just knew he wasn't going to do a thorough job since it was starting to get busy this morning. The worst part was I still tipped him well and he didn't even say thank you. Usually the service is really good and they do a better job but today it seemed like nobody cared. After this experience I'm going to call this week and discuss it with a manager. I'm interested to see how they will handle this.
-
August 2021 by Christian A.
Quality vacuuming work on display right here. Every few years I seem to forget just how bad this place is. (The completely overlooked trunk is only one of several problems with their work but I don't have the energy to write up the rest.)
-
August 2021 by William Harwell
The $40 diamond wash club is an amazing value. The attendance are always courteous and the site is well maintained. Many locations around town and which makes it easy to get your car washed. The location on Bush River road is my preferred location.
-
June 2021 by Alex Hibbler
Second time going there so far so good ?
